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Achieva Shimian Monitor Club - Page 268

post #2671 of 3508
Quote:
Originally Posted by joey117 View Post

Hello,
I bought a monitor from you recently ACHIEVA Shimian QH270-IPSI 27" LED 2560x1440 S-IPS . I have ran it from a GTX480 and a GTX680 and both these graphic cards are equipped with outputs and are compatible with the monitor. However, when I plug the monitor in and turn it on the light changes from red to blue, stays blue for 2-3 seconds and then changes to flashing blue. During this time the monitor remains black and no images are displayed. I have tried 2 dual-link DVI cables and 2 graphic cards with the same results.
I attached a 'test' monitor to the system which gave me access to my desktop display and went into graphic card settings and I saw that the graphics card was recognising the Achieva Shimian monitor, it is running at the correct resolution and at 60MHz. I checked that the graphic card was running a dual link DVI setting and the Achieva Shimian monitor is still not functioning as expected.
Is there any known fault with this monitor and if so is there anything I can do to fix the problem?
Any help would be great
----

Joey - is this the message that you sent to the SELLER of the monitor? Or? Who was the seller on E-bay?

Reason for asking is that if you had read back a few pages, post 2643 I believe, I posted THE SAME ISSUE with my monitor from green-sum. I sent a message similar to yours to him and he said to send pics of monitor, box, cables, etc. I sent that yesterday and am waiting a reply.

Here is what I had posted

I picked up a ACHIEVA Shimian QH270-Lite from green-sum. Only took a few days to get to Colorado. Box was bubble wrapped...inside looked great. BUT....

Included was a SINGLE LINK DVI cable not DUAL. That makes the cable useless.

Found a DL cable in my box of goodies and hooked everything up to my GT 640 card. No dice. Backlight comes on but nothing on the screen. Same cable and switched to my win7 machine with a GTX 460. Same result. Took monitor and my cable to two different computer shops...tried my cable and their computer and then a new cable from them..etc. Same result. Back light on, that is it.

Sooooo is this thing dead or is it 2 bad cables? I have seen a few posts where people say the cable is bad...but wow I hate to eat 310 bucks on this thing. Could it be the board in the back and I have to take the monitor apart to fix it?


I had a few comments to my post stating to try another cable. I have been to 2 different computer places, and only ONE had a dual link cable...all others were single link. I may have to go to Denver to Micro Center and hit up their service center.

Crazy that even best buy does not have a dual link cable. ha ha ha

Best of luck and let us know the seller and what cable that YOU got in the box...mine was a single link DVI (no center pins) .

Jim
post #2672 of 3508
Quote:
Originally Posted by Ragsters View Post

This has happened to me twice since I got my monitor. A simple off and on does the trick for me.

No, this isn't the same issue. My first Achieva had the "issue" you mean... some bright vertical lines sometimes and simply turning off and on again solved it. This is more like a test screen, the lines are rainbow colored and it happen every time the monitor was off or in standby. And only reconnecting the power adapter solves it, turning him off an on via the power button changes nothing.
post #2673 of 3508
Yes that is the message i sent to the seller and yes it is the same seller as yours green-sum . Can to plz post the rely from the seller ?
post #2674 of 3508
I've had my Shimian 270 Lite for 4 months now. It still works fine and I love the WQHD resolution since it makes my life easier.
post #2675 of 3508
The monitor can be on the fussy side when it comes to length of the video cable. Stick with 6ft or less cables. If you live in the US, then order one from Monoprice the 28AWG one.
post #2676 of 3508
Quote:
Originally Posted by joey117 View Post

Yes that is the message i sent to the seller and yes it is the same seller as yours green-sum . Can to plz post the rely from the seller ?

Here is the reply to my message sent thru e-bay.

Hello. We are sorry for your inconvenience.
This is the steps for replacement or refund.

Would you check below step?
1. if available, please check the adapter outputs stable 24v.

2. Please check the DVI-D cable connected properly.
And figure out, the DVI port is Dual-linked signal.
If use with Single signal, such as Single linked DVI, HDMI, DP, D-SUB, cannot support that.

Seems to be problem with Signal, usually causes with VGA compatibility.
So please let us know your Graphic card info. Such as Chipset manufacture + model name.

And The connection between DVI-D cable, the connection between Power adapter and monitor's power input.

3. We need to contact the manufacturer for the issue. IN order to do that,
you need to provide the
1) pictures of product showing the problem,
2) About the Whole box. To figure out if there are any possibilities from shock, while delivery.
3) serial number located back side of the monitor.

And we need to receive them to our email address, greensum_CS@buy2korea.com(NOT E-Bay which photo size is small)
And please write down your eBay ID on the title. After checking the pictures we will notify you as soon as possible. Thank you.

- green-sum

I will order up a couple of different cables from monoprice. The cable that I have is 10 feet...I tried one at a computer store and it was a 6 footer. Not sure If I can get away with a 3 footer or not. Will try the cables while I wait for green-sum to respond.

BTW...I DID check my cable and the center pins do have continuity.

----

Pic of the cable he sent me...NOT a Dual Link..

20121121_123044.jpg

Pic of the backlight on when using my 10' Dual link cable

20121121_121344.jpg

wife in bathrobe in the reflection. LOL

Steady blue light when using the Dual Link Cable...NOT the one he sent.

20121121_121210.jpg

Pic of what a Dual Link Cable looks like...for those that do not know.

20121121_121037.jpg
post #2677 of 3508
Quote:
Originally Posted by newchemicals View Post

I've had my Shimian 270 Lite for 4 months now. It still works fine and I love the WQHD resolution since it makes my life easier.

What difference does the WQHD resolution make?
post #2678 of 3508
Quote:
Originally Posted by PandaSPUR View Post

AMEX is pretty good with customer service, could try giving them a call to see if they'd cover your return shipping back to Korea. Then you can get your refund from TA_Planet and save on return shipping.
Worth a shot, especially if you've been an AMEX customer in good standing for a while.
Really terrible situation to be in though, cant imagine how frustrated you are ):

Thanks, dawg. Definitely going to give them a call. I'm sure they'd like me to keep wasting money with their card wink.gif

Quote:
Originally Posted by lancorp View Post

Not sure if this has been brought up recently, but when I bought my monitor from TA_PLANET, I checked with Square Trade, and fully disclosed the ebay item # and the fact it comes from Korea, and the rep there assured me that Square Trade warranty would cover it. So, if mine ever breaks, I expect to just get my purchase price back. I bought a 3-year ST LCD warranty for $50. Since the monitor does not have a manufacturer 1 year warranty, my ST warranty is only 2 years (as the 1st year of ST is actually the manufacturer warranty).
I've got it in an email (in writing) and I bought it. So, for 2 years I'm covered. smile.gif

That's great. Just check the fine print rolleyes.gif

Quote:
Originally Posted by newchemicals View Post

The monitor can be on the fussy side when it comes to length of the video cable. Stick with 6ft or less cables. If you live in the US, then order one from Monoprice the 28AWG one.

I found a 10 ft that works well, it was the Cables2Go one, 24AWG judging by the thickness, or it has more shielding.

Quote:
Originally Posted by Koehler View Post

What difference does the WQHD resolution make?

Smaller pixels and more of them thumb.gif
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post #2679 of 3508
Haha no problem, and good luck!

And yea, the resolution is wonderful redface.gif
I wish it was 16:10 ratio (2560x1600) like the older Dell Ultrasharps, but hell I'm satisfied with 16:9 and I guess it does look better for movies (less of the letterbox effect)
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post #2680 of 3508
LOL...So I get home from eating turkey at a friends house...hop online and order a couple cables and some other goodies I need from Monoprice.com. I had not heard anything from Green-Sum YET!! LOL

Get up this morning and what do I see?? I reply back from green-sum on my Ebay account.

Here is the copy and paste.


Hello. We have made claim to DHL and provided all the information needed.
DHL will contact you and ask you about the item.
Manufacturer diagnosis the problem and they assume that it was caused by the internal impact during delivery.
Even through we checked all monitor!

1. Shipping cost will be covered by DHL claim
2. DHL will contact you to schedule pick up in 3~4 day. So please get ready to ship all the part of the product.
3. Once the item arrives here, we will process refund or exchange.
4. After DHL pick up the item, please provide us the tracking number and notify us whether you want refund or exchange.
5. We will message you after we receive your item.

So please send us all the part and the product to us in delivered box.
Please write your eBay id on the documents,and let us know the tracking numbers.
If you don't mark these, there is delay for proceeding this issue.
And please don't packing with bubble wrap, it makes be weighty.
We need your cooperation for prompt process.Thank you.

- green-sum
Click "respond" to reply through Messages, or go to your email to reply


Not sure If I should roll the dice and have him send me another...or just make the drive up to Denver and get the one at Microcenter for 80 more bucks. Humm ?????

I will say that I am glad that Green-sum is handling this with speed...so far.

Jim
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