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Help Troubleshoot an ASUS Rampage IV Gene

post #1 of 9
Thread Starter 
Dang, I have a problem. Rig shut down for a windows update and didn't restart. Tried manually restarting and nothing. Case fans and gpu fans spin for a half rotation and that's it, not even lighting up the trouble code, but it is lighting up the LED's on the back and the Start and Reset buttons, but that is it. I took my other PSU out of my other rig and it does the exact same thing so i can rule out the PSU. It is out of the case now sitting on a rubber mat on my desk. I have contacted ASUS and am waiting on confirmation of a replacement in stock to cross ship. He said I should have confirmation in 24-48 hours. We'll see. While it is out of the case is there anything else I could do to test it? The cpu is out of it now, but i could put it back in if I need to. This MB should put up a trouble code if it doesn't detect a cpu right? What do you guys think? RMA? Or does anyone have an idea. I am willing to try anything, as long as there isn't a risk of frying my CPU.

Thanks in advance. +Rep for help for sure.

Ramsey77
Edited by Ramsey77 - 3/12/12 at 6:06pm
 
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CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
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Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
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Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
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Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
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Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
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Resurrection
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CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
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post #2 of 9
Clear CMOS, single DIMM in the slot furthest from the CPU and see if that encourages POST. If it does not, re-seat CPU, check socket for any bent or misaligned pins.

-Raja
post #3 of 9
Thread Starter 
Farthest one from the CPU? It's an LGA2011 board so the left set or the right set?
 
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(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
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Reply
post #4 of 9
Either side.
post #5 of 9
Thread Starter 
She's a goner. Waiting on RMA instructions from Asus. Sounds like they are paying for my shipping, and cross shipping a new one for me. We'll see.
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
post #6 of 9
Thread Starter 
It's been 60 hours and I am still waiting on a RMA confirmation/shipping instructions email. I hate looking at my dead and gutted rig. Hopefully by Friday I can send it out.
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
post #7 of 9
Thread Starter 
90 hours later and still no confirmation email, so I called back. The guy I talked to this time took care of everything right there on the spot. My question is, if it was that easy to do then and there, why couldn't it have been done the first, or even second time I called? If this is any indication of what to expect, I will be taking a hundred pics of my mint condition, although broken, motherboard. Sheesh.
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
post #8 of 9

Hello Ramsey77

 

I just had a similar problem with one of my computers. I press the power button and the fans startup for less than a second then shut down. In my case it was a bad PSU. I replace it and everything is back up again.

 

Hope this helps.

 

Cheers,

 

    
CPUMotherboardGraphicsRAM
i7-3930K ASUS Rampage IV Extreme GTX570 x4 Corsair Dominator 16GB 2133 ( 4 x 4GB) 
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Samsung EVO 500GB SSD Seagate 2 TB x4 XSPC Raystorm CPU Waterblock MCP35X2 Dual PWM Pump 
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Black Ice GTX 360 x2 Black Ice GTX 560 x2 Bitspower Z-Multi 250 Ice-Red Yate Loon 120mm Medium Speed Fan (D12SM-12)- Bl... 
CoolingCoolingOSPower
Yate Loon 140mm Medium Speed Fan (D14SM-12)- Bl... Sunbeamtech Rheosmart 6 Fan Controller x2 Win 7 Pro 64-bit Corsair AX1200 x2 
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CaseLabs STH10 
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CPUMotherboardGraphicsRAM
i7-3930K ASUS Rampage IV Extreme GTX570 x4 Corsair Dominator 16GB 2133 ( 4 x 4GB) 
Hard DriveHard DriveCoolingCooling
Samsung EVO 500GB SSD Seagate 2 TB x4 XSPC Raystorm CPU Waterblock MCP35X2 Dual PWM Pump 
CoolingCoolingCoolingCooling
Black Ice GTX 360 x2 Black Ice GTX 560 x2 Bitspower Z-Multi 250 Ice-Red Yate Loon 120mm Medium Speed Fan (D12SM-12)- Bl... 
CoolingCoolingOSPower
Yate Loon 140mm Medium Speed Fan (D14SM-12)- Bl... Sunbeamtech Rheosmart 6 Fan Controller x2 Win 7 Pro 64-bit Corsair AX1200 x2 
Case
CaseLabs STH10 
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post #9 of 9
Thread Starter 
Nope, it was the motherboard. New one arrived on Thursday, and all is well. Just waiting for Monday to ship the bad one back. Thanks for trying to help anyways.
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
 
Resurrection
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820 @4.75 Asus Rampage IV Gene X79 EVGA GTX 670 FTW Signature 2 16Gb GSkill Ripjaw X 1600 @1666 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128Gb Seagate Barracuda ST1000DM003  Mushkin Chronos Enhanced Deluxe 60Gb Samsung BluRay drive 
CoolingOSMonitorKeyboard
Xigmatek Dark Knight 2 Nighthawk Edition Windows 7 Home Premium 64Bit Asus PA248Q Ideazon Merc Stealth 
PowerCaseMouseMouse Pad
Corsair AX-750 Coolermaster HAF Xb Mionix Naos 8200 X Trac Ripper XXL 
AudioOtherOther
Creative Labs Titanium Pro to Pioneer Amp Lamptron FC5V2 Fan Controller KLH 3-way 8-inch Bookshelves / Sennheiser HD-555 
CPUGraphicsHard DriveMonitor
Intel i7-4930K EVGA GTX 780 Crucial M500 960Gb Asus PB278Q 
  hide details  
Reply
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