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[AP] AT&T offers quiet settlement with iPhone user

post #1 of 25
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Quote:
NEW YORK (AP) -- AT&T is offering to discuss a settlement to an iPhone user who won a small-claims case that alleged the company was slowing down his "unlimited" data service.

In a letter dated Friday, a law firm retained by AT&T Inc. is threatening to shut off Matthew Spaccarelli's phone service if he doesn't sit down to talk.
Quote:
Spaccarelli has posted online the documents he used to argue his case and encourages other AT&T customers copy his suit. Legal settlements usually include non-disclosure agreements that would force Spaccarelli to take down the documents.

In its letter, AT&T asked Spaccarelli to be quiet about the settlement talks, including the fact that it offered to start them, another common stipulation. Spaccarelli said he was not interested in settling, and forwarded the letter to The Associated Press.

Source
post #2 of 25
there are guides now about how to follow his example and sue AT&T in small claims court.
http://www.mactech.com/2012/02/27/how-fight-att-data-throttling-small-claims-action
Quote:
Here are some tips you can use if you choose to pursue this.

1) Where to file -- most lawsuits, even those from small claims, need to be filed in the jurisdiction where the defendant can be found. In this case (and let’s use AT&T), AT&T may have corporate offices in only a few locations, but since they are a nationwide phone company, they are usually subject to jurisdiction anywhere. What this means is that you can file your small claims suit in the courthouse most convenient to you.

2) Make sure you have a copy of your contract, and please review the entire agreement. It may be a slow read, but you need to know the terms of it. You may be able to use these terms to show that AT&T does not have the right to slow your data speed.

3) You need to be able to show that you have an unlimited data plan, which means you are entitled to unlimited data. You need to also show proof that AT&T had limited your data streaming. You next have to argue that AT&T has no right to charge you a fee for unlimited data, and then not supply it. It is not your fault that AT&T can’t keep up with demand for data. If you can even show that you are using less data that some of the fixed rate plans, such as the 3 gigabyte plans, that is even better (fixed plans using more data than you use, but they are not being throttled back). Make sure you have been paying your bill on time and that you are not late, since that could be used against you.

4) Make sure you have an amount for damages. You need to show how you were damaged by not having data streaming. This could be by showing lost business opportunities or showing how much you have paid for the service you never got.

5) Be polite, and make sure you are prepared. The court will listen to you, but if you don’t know what you are talking about, then your argument gets lost.
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post #3 of 25
Oh mah gawd. That is awesome. I hope this guy goes far! biggrin.gif
    
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post #4 of 25
What a trooper. I felt terrible when I worked for them seeing some of the customers outrageous bills because of the lack of a unlimited plan(grandfathered plan now, I believe)

One guy called in about a $20,000 overage on his account and sadly in order to secure my job, I was unable to do anything for him except attempt to escalate his case. I hope everybody and their mom sues AT&T. Not out of resentment of the company itself just out of the hopes that karma comes back to haunt them for once.

I felt horrible about some of the things I had to do working for that company.
     
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post #5 of 25
Finally someone putting AT&T in their place. I'm just happy I'm grandfathered into Verizon's unlimited plan. Sucks that they constantly slow my data down to a crawl....
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post #6 of 25
one person to do it is not enough we need more people suing them in small courts, hopefully the corporations wont get away with this, just like how BoA got away with their overdraft charges.
post #7 of 25
AT&T sucks. I am deployed right now, I told them to suspend my phone service a few days after I left. They cancelled it, and before I left. Now apparently my plan didnt exist anymore. I have an iPhone 4, had 1000 minutes, over 6000 rollover minutes, unlimited data, and 1500 text messages. I paid $69 a month. Now when they reactivated my account, they said I can get 450 minutes for $69 or I have to pay $89 for 900 minutes. They are so freaking stupid, I'm pretty sure I am ditching them when I get home. Verizon has 4g in my area, but I'm mad I won't have an unlimited plan anymore. I use 3-4gb every single month.
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post #8 of 25
At least Sprint still has unlimited data, ~1/3 the speed of AT&T's though.
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post #9 of 25
Quote:
Originally Posted by Evil Penguin View Post

At least Sprint still has unlimited data, ~1/3 the speed of AT&T's though.

Unfortunately where I live sprint sucks real bad. Terrible service. Unfortunately, I think I'm stuck switching to verizon. Just paying $130 for something comparable to what I was paying $69 for. Except of course I'm getting LTE which will be nice.
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post #10 of 25
Quote:
Originally Posted by sepheroth003 View Post

AT&T sucks. I am deployed right now, I told them to suspend my phone service a few days after I left. They cancelled it, and before I left. Now apparently my plan didnt exist anymore. I have an iPhone 4, had 1000 minutes, over 6000 rollover minutes, unlimited data, and 1500 text messages. I paid $69 a month. Now when they reactivated my account, they said I can get 450 minutes for $69 or I have to pay $89 for 900 minutes. They are so freaking stupid, I'm pretty sure I am ditching them when I get home. Verizon has 4g in my area, but I'm mad I won't have an unlimited plan anymore. I use 3-4gb every single month.

When you call in, you technically will never actually speak with A true AT&T rep, you get sent to call centers owned by either teleperformance or elsewhere. The plan that you have and those circumstances allow you to have your original plan and whoever told you that you could not, was not doing their job. They were being lazy.

I was a team leader at Teleperformance and the project was AT&T, call them back and escalate. Now the first time you escalate tell the rep that you want a manager and not one of the mentors that walk the floor to pose as a manager. Escalate until you reach the highest up individual you can and state to them that your plan should have been grandfathered because you were FIGHTING for their rights as American citizens.

Generally from my experience I would of given you that plan back. The reason A rep can't(the guy at the bottom of the totem) is because these plans become unaccessable by reps but any manager can access them for you.

Call in and just stay calm but continue to demand a manager. Then when that manager is on the phone tell them everything that I stated because that is how those centers operate. Also demand that they repeat to you the Call notes from the last time you talked to them. If they are not complete, that gives them more incentive to fix your problem because it makes not only them look bad, but AT&T as well who have the ability to pull the project contract at anytime they feel needed from the company because they made enough mistakes to upset them.

I hope this helps because although I am not working there anymore I still remember how it was done and you had every single right to have your old plan back and I personally would have given it to you.


Give that a shot, hope it works out for you.thumb.gif

To whom ever it was that +reped me. No problem I try to help when I can.
Edited by .nikon - 3/14/12 at 9:43am
     
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