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Another Asus horrid RMA Thread!!! - Page 4

post #31 of 42
Even if the marks came from overclocking, what does that have to do with rma on the motherboard. You aren't trying to rma an intel processor, you are sending in a motherboard. It has built in features to overclock. That is one of the features of the board. You void cpu warranties by overclocking, not motherboards.
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post #32 of 42
youre not bursting any bubbles dude. i understood that it was the psu's fault. corsair wanted me to do a damage claims form and send them all the fried parts along with the psu. i explained all this to the ASUS service rep (mario), and told me they would replace my crosshair iv. i also explained the situation to crucial and they replaced my ssd.
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post #33 of 42
The honest truth is ASUS RMA is horrible. I have had nothing but issues with them when trying to RMA. I had a crosshair MB that had to be RMA's three times and it still wasn't right. I just gave up. My asus G53JW power pin broke and they wouldn't RMA it, they claimed physical damage.

To the OP, good luck. From the pictures it looks like you had to force the HSF in and it scratched the board around the mounting holes. Truth be told that wouldn't break the board unless they had a trace going right there. Nor would it scorch the board there from overclocking unless there was a small fire on the board.

My general rule of thumb with asus, is when I buy one of their products I get it setup and working, well within the stores return policy. After that time frame passes, I just replace the product because their RMA process really blows.
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post #34 of 42
Quote:
Originally Posted by wheth4400 View Post

The honest truth is ASUS RMA is horrible. I have had nothing but issues with them when trying to RMA. I had a crosshair MB that had to be RMA's three times and it still wasn't right. I just gave up. My asus G53JW power pin broke and they wouldn't RMA it, they claimed physical damage.
To the OP, good luck. From the pictures it looks like you had to force the HSF in and it scratched the board around the mounting holes. Truth be told that wouldn't break the board unless they had a trace going right there. Nor would it scorch the board there from overclocking unless there was a small fire on the board.
My general rule of thumb with asus, is when I buy one of their products I get it setup and working, well within the stores return policy. After that time frame passes, I just replace the product because their RMA process really blows.

None of the manufactures cover laptop power jack replacements, unless it's a manufacture defect and has been recalled. Most of these problems are caused by the users, not a defect. 10+ years using laptops/notebooks//mobile products and never had a power jack go bad.


This: "My general rule of thumb with asus, is when I buy one of their products I get it setup and working, well within the stores return policy." This rule applies to all! I said all! Not just ASUS. If it does not work out of the box, it goes back. There would be a-lot less problems/complaints if people tested everything with-in the return period and made a decision to keep the product or not rather than requesting a replacement directly from the manufactures/company. Simple fact is: there are too many noobs destroying PC hardware.
Edited by Horse Head - 3/17/12 at 11:54am
post #35 of 42
I just got one of my P6X58D-Preminums back from ASUS for RMA repair (red "mem OK light would not configure RAM).I liked that they did fix it (even though the experience lasted 5 weeks) but they left a heat sink unattached (it was there, just not screwed down).This heatsink was supposed to be securred with 1mm screws.It took a good part of the day finding a screw and spring setup that would work.I am glad I noticed the unsecured heatsink before I put the board back to work overclocking my i7-970. Void a warranty for overclocking? just why else do they think we buy their boards?
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post #36 of 42
I never understand the problem with RMA's.

A) Never send in for replacement first, always open/request advanced RMA first. This way you are guaranteed a replacement first.

B) The more technical you aim to be on the phone/email call the less likely you are to get what you want. Don't play their game, play yours, "I don't know, it was booting fine before. I tried another PSU, another CPU but nothing seems to work!". Less details = better.


Just my two cents.. redface.gif
    
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post #37 of 42
Quote:
Originally Posted by GanjaSMK View Post

I never understand the problem with RMA's.
A) Never send in for replacement first, always open/request advanced RMA first. This way you are guaranteed a replacement first.
B) The more technical you aim to be on the phone/email call the less likely you are to get what you want. Don't play their game, play yours, "I don't know, it was booting fine before. I tried another PSU, another CPU but nothing seems to work!". Less details = better.
Just my two cents.. redface.gif

Simple as that!
post #38 of 42
Quote:
Originally Posted by TheNinjaNaren View Post

wow i thought ASUS was good with customer supports and RMAs

Lol... not in the slightest. 90% of the tech reps have no idea what they are even handling. I called in having an issue with my 6870 graphics card and he said he would need to get me over to motherboard support because he doesnt do motherboards....

that should have clued me in on how bad they are...
post #39 of 42
Quote:
Originally Posted by GanjaSMK View Post

I never understand the problem with RMA's.
A) Never send in for replacement first, always open/request advanced RMA first. This way you are guaranteed a replacement first.
B) The more technical you aim to be on the phone/email call the less likely you are to get what you want. Don't play their game, play yours, "I don't know, it was booting fine before. I tried another PSU, another CPU but nothing seems to work!". Less details = better.
Just my two cents.. redface.gif

This is good advice.

Also, with the economy the way it is now, all companies are becoming a pain in the ass to deal with when it comes to warranty replacements. The difference in getting a replacement today and getting one back in 2006-2007 is huge.
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post #40 of 42
Well I am done with Asus. I have quite a few of there products 2 mobos, 2 gfx cards, and a small netbook. One of the DDR3 channels on my old amd3+ board stopped working, so i sent for an RMA. There test came back that the board was fine, so i tested the cpu in a gigabyte board i had no problems. Sent it back to them after testing the CPU and Ram and told them that the board was broken. They sent it back again without replacing it. So @#%* them never will i again buy an Asus product.
    
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