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Asus CHV Red CPU LED - Page 3

post #21 of 34
Thread Starter 
Talking to Asus support is...i can't even describe it. It takes like an hour for them to respond and the other email that i sent didn't even respond yet. The ROG forum has been unavailable for the past 10 hours. kookoo.gif I did a secondary check and everything seemed fine. CPU pins looked good, etc.

The tech suggested that it might be a cpu compatibility option which makes no sense cuz their website clearly states that it supports FX series cpu's on the CH V. Psu worked fine a month ago so i doubt that jsut the 8-pin would stop working all of a sudden. In the years of building computers, i've never come across something like this. headscratch.gif
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post #22 of 34
Quote:
Originally Posted by R4MP4G3 View Post

Talking to Asus support is...i can't even describe it. It takes like an hour for them to respond and the other email that i sent didn't even respond yet. The ROG forum has been unavailable for the past 10 hours. kookoo.gif I did a secondary check and everything seemed fine. CPU pins looked good, etc.
The tech suggested that it might be a cpu compatibility option which makes no sense cuz their website clearly states that it supports FX series cpu's on the CH V. Psu worked fine a month ago so i doubt that jsut the 8-pin would stop working all of a sudden. In the years of building computers, i've never come across something like this. headscratch.gif

ya the ROG site has been messed up last few days,how more compatible can you get am3+ is am3+ can you borrow or rent a cpu for a few hours just to flash see if thats the problem,it would suck to send it back so they can flash it then send it back to you.O O O you gotta love computers LOL
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post #23 of 34
Thread Starter 
Normally, if i have a problem its, oh messed that up or something and its an easy fix. But this time, I swear, I have NO idea what's wrong. Everything seems fine and the guy I bought this from said everything worked fine when he shipped it out. We came to a conclusion that I would just buy another cpu, test it out and if its not a cpu issue then RMA a motherboard, WHICH i hope i don't have to do because i heard Asus customer service is craaaazy long. They stil didn't respond for like 3 hours on online chat? *** is that lol.
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post #24 of 34
Quote:
Originally Posted by R4MP4G3 View Post

Normally, if i have a problem its, oh messed that up or something and its an easy fix. But this time, I swear, I have NO idea what's wrong. Everything seems fine and the guy I bought this from said everything worked fine when he shipped it out. We came to a conclusion that I would just buy another cpu, test it out and if its not a cpu issue then RMA a motherboard, WHICH i hope i don't have to do because i heard Asus customer service is craaaazy long. They stil didn't respond for like 3 hours on online chat? *** is that lol.

well i sure hope it works out for ya,but like i said there were a lot of guys on the ROG site last fall with the same problem when bulldozer first came out,its to bad you gotta buy a cpu just to check it out,i would buy one to if i had to,its not the end of the world.....'good luck'
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post #25 of 34
it took me 2 weeks to get my advance RMA request answered.
 
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post #26 of 34
Thread Starter 
Quote:
Originally Posted by srsparky32 View Post

it took me 2 weeks to get my advance RMA request answered.

That's crazy, with logitech, i know its a different company, but they just care about their customers. Something is broken? If its still within warranty they don't hassle and they ship right away for free. You don't even have to explain yourself with this and that. That's why I'm getting pretty annoyed with Asus. It takes three hours to reply on online chat? What are they multi tasking with like a hundred customers at a time? Even after 3 hours they didn't respond.
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post #27 of 34
i had the same exact problem when i bought my first mobo which was a CHV back in october from newwegg and they sent me one that had an RMA Return sticker on the side even though i paid full price and when i tried to boot up i had the red CPU light on mine and i called ASUS and they told me that my board has been sent in for an RMA and it was never fixed so you might just have a bum board but you never know
anyways good luck with tryin to get this fixed
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post #28 of 34
Quote:
Originally Posted by R4MP4G3 View Post

That's crazy, with logitech, i know its a different company, but they just care about their customers. Something is broken? If its still within warranty they don't hassle and they ship right away for free. You don't even have to explain yourself with this and that. That's why I'm getting pretty annoyed with Asus. It takes three hours to reply on online chat? What are they multi tasking with like a hundred customers at a time? Even after 3 hours they didn't respond.

Yes, Asus customer support is pretty bad on all fronts. I have dealt with Gigabyte, Corsair, EVGA, and Mushkin for RMA and it is exemplary. all four asked no questions, and set up an RMA within 2 days. Corsair and Mushkin was 1 day. EVGA i did not RMA but their customer support is great.
 
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post #29 of 34
Thread Starter 
Figured out that its the motherboard that need to get RMA'd. I overnighted a cpu from Amazon to make sure nothing was wrong with the cpu and to no surprise it wasn't the cpu so now I have to return it. Tested power supply on a different system and it worked fine so its not a voltage issue and the cpu was getting power. So that just leaves me with the motherboard like Hartk1213 said. I guess I will have to get that RMA'd now which I don't look forward to at all.
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post #30 of 34
Quote:
Originally Posted by R4MP4G3 View Post

Figured out that its the motherboard that need to get RMA'd. I overnighted a cpu from Amazon to make sure nothing was wrong with the cpu and to no surprise it wasn't the cpu so now I have to return it. Tested power supply on a different system and it worked fine so its not a voltage issue and the cpu was getting power. So that just leaves me with the motherboard like Hartk1213 said. I guess I will have to get that RMA'd now which I don't look forward to at all.

well that sucks
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samsung 840 evo lg cheap zalman something cpu cooler??,,,works pretty good lg 22 inch 
PowerCase
coolermaster 850 antec 902 
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