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BSOD issue with swtor

post #1 of 6
Thread Starter 
I have been having an intermitent issue with bsod's in swtor for a couple months. Typically hits right as the video is about to change to a cut scene. I have attached my .dmp

thank you in advance for any assistance you may be. dmp file.zip 22k .zip file
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post #2 of 6
Hi,

I've taken a look at the dump provided, it points to the culprit atikmdag.sys, which is the ATi video driver. I recommend fully uninstalling your ATI drivers and reinstalling the latest version from the AMD website. Please note that an unstable overclock with CPU or GPU can cause this as well. If reinstalling drivers does not warrant a fix, i would recommend returning to stock clocks for diagnostic purposes.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Icarus\Documents\Dump Files\031412-31824-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`0324c670
Debug session time: Wed Mar 14 08:23:03.501 2012 (UTC - 4:00)
System Uptime: 1 days 5:56:00.391
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a0165bf1fc, 1, fffff88004c22e47, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

Could not read faulting driver name
Probably caused by : atikmdag.sys ( atikmdag+3b3e47 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a0165bf1fc, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88004c22e47, If non-zero, the instruction address which referenced the bad memory
        address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b6100
 fffff8a0165bf1fc 

FAULTING_IP: 
atikmdag+3b3e47
fffff880`04c22e47 87422c          xchg    eax,dword ptr [rdx+2Ch]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  swtor.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800d64b550 -- (.trap 0xfffff8800d64b550)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=fffff8a0161e2be8
rdx=fffff8a0165bf1d0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004c22e47 rsp=fffff8800d64b6e0 rbp=fffff8a0161e2a98
 r8=0000000000000003  r9=fffffffffe26b788 r10=fffffa800dc1de00
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
atikmdag+0x3b3e47:
fffff880`04c22e47 87422c          xchg    eax,dword ptr [rdx+2Ch] ds:3350:fffff8a0`165bf1fc=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000302f9fc to fffff80003083c40

STACK_TEXT:  
fffff880`0d64b3e8 fffff800`0302f9fc : 00000000`00000050 fffff8a0`165bf1fc 00000000`00000001 fffff880`0d64b550 : nt!KeBugCheckEx
fffff880`0d64b3f0 fffff800`03081d6e : 00000000`00000001 fffff8a0`165bf1fc fffffa80`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4611f
fffff880`0d64b550 fffff880`04c22e47 : fffff8a0`161e2ad8 ffffffff`fe26b788 fffff8a0`161e2ac8 00000000`3c240000 : nt!KiPageFault+0x16e
fffff880`0d64b6e0 fffff8a0`161e2ad8 : ffffffff`fe26b788 fffff8a0`161e2ac8 00000000`3c240000 fffff880`6d4d6901 : atikmdag+0x3b3e47
fffff880`0d64b6e8 ffffffff`fe26b788 : fffff8a0`161e2ac8 00000000`3c240000 fffff880`6d4d6901 00000000`00000000 : 0xfffff8a0`161e2ad8
fffff880`0d64b6f0 fffff8a0`161e2ac8 : 00000000`3c240000 fffff880`6d4d6901 00000000`00000000 fffff8a0`161db300 : 0xffffffff`fe26b788
fffff880`0d64b6f8 00000000`3c240000 : fffff880`6d4d6901 00000000`00000000 fffff8a0`161db300 fffff880`04837a00 : 0xfffff8a0`161e2ac8
fffff880`0d64b700 fffff880`6d4d6901 : 00000000`00000000 fffff8a0`161db300 fffff880`04837a00 ffffffff`fe26b788 : 0x3c240000
fffff880`0d64b708 00000000`00000000 : fffff8a0`161db300 fffff880`04837a00 ffffffff`fe26b788 00000000`00000000 : 0xfffff880`6d4d6901


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+3b3e47
fffff880`04c22e47 87422c          xchg    eax,dword ptr [rdx+2Ch]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  atikmdag+3b3e47

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4edd8367

FAILURE_BUCKET_ID:  X64_0x50_atikmdag+3b3e47

BUCKET_ID:  X64_0x50_atikmdag+3b3e47

Followup: MachineOwner
---------

post #3 of 6
Thread Starter 
Thanks I was going to try these latest drivers if it persisted; I had noticed the bsod message stating ATI. I have had the same cpu overclock for over a year now and this issue has never been a problem in the past. I returned my gpu's to thier stock clocks a few months back due to cooling issues, but plan to OC them again now that I have my new WC loop installed.

Thanks again for your help, I'll give this a shot ove the weekend. I'd do it right now but for some reason every time I play with my drivers it turns into a larger issue then a simple uninstall/install.
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post #4 of 6
Hello nicedart, how is your system running now? smile.gif
post #5 of 6
Thread Starter 
Have not had any bsod since the last driver install. Thats the life of gaming. They patch till they fix thier problems and create problems for you.

Thanks again for the help, I should have just updated the drivers at first but I have the worst luck with drivers. I tend to create more issues then I fix when I change them.
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post #6 of 6
Great to hear smile.gif
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