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[Evga] New and Improved EVGA Global Warranty - Page 12

post #111 of 130
Quote:
Originally Posted by L D4WG View Post

Sweet I just bought one!!

Congrats L D4WG! Come over to the 680 Owners thread and chime in. Tell Ilya how it compares from the 590. Regardless of warranty EVGA is top dawg in my book with GPU's. thumb.gif
     
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post #112 of 130
Its easy for you when you have choice to buy what you want from EVGA. I live in Serbia and only can look on EVGA-Corsair HW and survive many bad exprience with ASUS and other refurbished HW.
Online shoping not work from us... Many good HW past and I can't find way to buy. Last good thin EVGA GTX580 Classified 3GB AIR.
This card is fckng my life wish and no chance to buy in Serbia or to order from Serbia.
Maybe in future I find someone when sale that card and shipping to Europe/ Serbia.
Yes now suppliers promised EVGA Z77 will be on our market and I will buy that board for sure because decide to upgrade on IB, no more ASUS/GIGABYTE. Whole life same.
I was bored with ASUS ROG look and tecnical support and everything. This is pure punishment when look best HW and only can buy same year after year.
ASUS-GIGABYTE-MSI-ASUS-GIGABYTE-MSI. STOP!
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post #113 of 130
so what's so great about this warranty? haha
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post #114 of 130
Quote:
Originally Posted by exzacklyright View Post

so what's so great about this warranty? haha

Well first let's start by saying that out of all the Nvidia GPU vendors - EVGA is 'the' best. (OK that might be personal opinion). Superior customer support. Superior RMA hassel free. Supports and backs up their cards for over clockers and water coolers without any possibility of voiding RMA possibility. Solid built.

Their one down side (for some) has always been their LIFETIME warranty that was NON-TRANSFERABLE to any other person other than the original owner and only if you registered it within 30 days of purchase by downloading your sales receipt online as proof.

If you tried to sell an EVGA card, let's say a year or two later, it was not easy because the purchaser knew they wouldn't be covered and took a risk in buying a used card.

Now with the new serial based 3 year warranty, it's transferable to someone else. Don't have to register, unless you want some extra benifits by doing so but no longer a requirement. Retaining resale value makes it easier to resell. There were those who wouldn't buy an EVGA card because of EVGA's non-transferable warranty even though they would have preferred an EVGA GPU over other vendors in the first place.

So the hype is mostly effecting those that currently love or those who even though they would have rather had an EVGA video card, can have the best of both worlds.

Though as you can see not everyone feels this way because their needs based on the warranty may benefit them differently.

Personally I feel those buying discreet video cards for personal use are the ones that mostly benifit based on the resale or purchase with transfer ability option they now have. It's also being shown by the sheer numbers of new purchases if you go over to Newegg where they are the top vendor selling GTX 680's. I think their strategy is already paying off and will continue to do so in time to come.
     
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post #115 of 130
I still say this article very well might have been the best april fools joke this year.... tomorrow we will find out....
 
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post #116 of 130
Quote:
Originally Posted by rush2049 View Post

I still say this article very well might have been the best april fools joke this year.... tomorrow we will find out....

What are you talking about? this was posted 2 weeks ago.. rolleyes.gif
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post #117 of 130
remember when evga had lifetime warranty, good times biggrin.gif
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post #118 of 130
Yea posted 2 weeks ago with a 'all details revealed' on april 2nd.....
 
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post #119 of 130
Nice, this keeps resale value on EVGA cards, after loosing so much money when i sold my 570s
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post #120 of 130
So it wasn't an April fools joke after all.

Key Features:

Product warranty covers the product, not the user.
Registration is no longer required for RMAs with our Guest RMA process.
Step-Up and Extended Warranties will be available for all original owners registered with the new global RMA system within 30 days of the purchase.
If you move, you can send your product back to your local warranty center no matter what region you purchased it in.
A new Standard Cross-Shipping RMA service is available.

What does transferable warranty mean for me?

The warranty follows the product and not the person.
The warranty is available for a time period of no more than 3* years from the EVGA shipping date.
Long term warranties, purchased extended warranties and EAR plans do not transfer.
Registration of the product under another user's account is possible.
*This excludes –RX, –BR and -TR products.

What is the Guest RMA process and why does it help?

No registration is required to submit a request.
Warranty submission is done through a simple online form without contacting tech support through the phone.
You know if you're under warranty right away, if you're under warranty you can submit an RMA.
You can work with EVGA's legendary tech support for troubleshooting if you wish, or you can skip and send your product in.

Multiple registrations? This is madness!

A product can now be registered by the person in possession of the product.
EVGA Support Tickets can now be submitted by the current owner.
EVGA Software can now be downloaded by the current owner.
RMAs can now be submitted by any owner for a period up to 3 years from the EVGA shipping date.

What is the length of the warranty for a recertified "-RX" product?

A 1 year warranty is available on all recertified product from the date that the product shipped from EVGA or from the date of purchase if a receipt is available from a authorized EVGA reseller.
Recertified products sent in for warranty will be repaired and if necessary replaced.
Choose the Cross Shipment Method that best fits your needs.

Free Cross-Shipment Process

Collateral for the full retail purchase price of the product is required.
Return Shipping is paid by the customer.
Outbound shipping is available free via UPS Ground shipping, you can pay for upgraded shipping at the time of the RMA request.
A refund for the collateral will be processed within 7-10 business days once the product is received and checked into our warehouse.
EVGA Advanced RMA (EAR)
A plan can be purchased based on your shipping needs within the first 30 days of purchase.
A prepaid ground shipping label is included with all shipments to ensure that all of the shipping is covered.
Expedited shipping options are available including 2nd day, overnight, and Saturday Delivery options.
Credit card information is needed for this process, but we do not charge any collateral for the replacement.*
The plan is available for one use and can be purchased again on a replacement product within 10 days of receiving it.
* A small test charge is placed on the credit card, but this is simply a hold and will not be charged unless the product is not returned in the original factory condition.

Explanation of warranty periods

Limited Lifetime, Limited 10 Year and Limited 5 Year Warranties

The product must be registered within 30 days of the purchase date as shown on the receipt.
It is required that a receipt is provided from an EVGA authorized reseller for verification prior to warranty approval.
This warranty is available for customers located in North America and Canada.
This warranty is non-transferable, but if you do decide to sell this product then you will give that purchaser a 3 year warranty from the date of shipment from EVGA.
This Warranty does include the option for a Step-Up within 90 days of the original purchase date by the original owner.

Limited 3 Year Warranty

This warranty has no registration requirements.
This warranty is valid for 3 years from the shipment date from EVGA unless a receipt is available from an authorized reseller.
This warranty is transferable as the warranty belongs to the product.
This warranty has the option of an additional 2 years or 7 years extension within 30 days of purchase date by the original owner from an authorized reseller with proof of purchase. This extended warranty opens the options for a step-up within 90 days of the purchase date as shown on the receipt provided by the EVGA Authorized Reseller.
     
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