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[Evga] New and Improved EVGA Global Warranty - Page 13

post #121 of 130
i'd make a guess that EVGA didn't get rid of lifetime warranties, they'll only limit it to their own higher end cards (Classified, Hydro) series.
post #122 of 130
If you purchase the 5 or 10 year extended warranty, you can't step up anymore or is that saying it won't transfer to the new card if you do?
post #123 of 130
Quote:
Originally Posted by PoopaScoopa View Post

If you purchase the 5 or 10 year extended warranty, you can't step up anymore or is that saying it won't transfer to the new card if you do?

If you buy an extended warranty and then step-up to a new card the extended warranty does not transfer.
post #124 of 130
I've had nothing but good times with EVGA. Hence the reason why my whole 775 rig was evga/corsair/intel. As all 3 of those companies are certainly top notch specially when referring to warranties.

I'm sure that when I buy a new gpu to replace this 480 that it will be EVGA (if I'm buying new that is and not from another OCN member)
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post #125 of 130
im still trying to wrap my head around this:
Quote:
This process is valid only for products shipped from EVGA on or after July 1st, 2011.

so what does that mean? do we have to buy the card directly through evga?
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post #126 of 130
Quote:
Originally Posted by firestorm1 View Post

im still trying to wrap my head around this:
Quote:
This process is valid only for products shipped from EVGA on or after July 1st, 2011.
so what does that mean? do we have to buy the card directly through evga?

No, the shipped date refers to the date that the card leaves our hand, whether that be to an end user, a distributor, or a retailer.
post #127 of 130
Quote:
Originally Posted by EVGA Phaedrus View Post

No, the shipped date refers to the date that the card leaves our hand, whether that be to an end user, a distributor, or a retailer.

Thanks for clearing that up. I was just about to ask a similar question.
Edited by Marcus Rogers - 4/2/12 at 12:41pm
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post #128 of 130
Quote:
Originally Posted by EVGA Phaedrus View Post

No, the shipped date refers to the date that the card leaves our hand, whether that be to an end user, a distributor, or a retailer.

ah ok. thanks for the answer
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post #129 of 130
So I was curious if this global warranty had any effect on Singaporean consumers, I sent a mail to the Taiwan customer service as there isn't any locally.

This is me

Hello,
I know EVGA recently changed it's warranty coverage status to global. I was wondering, if I purchase an EVGA GPU overseas and ship it to Singapore, who do I go to locally to RMA when the GPU malfunctions? Thanks!

And this is Taiwan CS

Dear Customer You will apply your RMA on our website ""http://www.evga.com.au"" and you need to ship your RMA to Taiwann. (SIC)

And this is me again

Hi Tony,

Thank you for taking the time to reply my question. However, as I read EVGA's global warranty here

http://www.evga.com/about/pressrelease/default.asp?id=125

I read this line

Global Warranty Policy - An EVGA product is covered under warranty, no matter where you live. If you purchase a product in another country, you will be served by your local warranty center.

And understand that I should be able to RMA to my local warranty center. If I have to RMA to Taiwan, this will incur extra shipping expenses that goes against EVGA's new warranty terms. Could you kindly elaborate on why I cannot RMA locally? Unless the shipping expenses to Taiwan are covered completely, meaning to and fro, this new warranty term does not seem to benefit customers. Thanks!

And this is Taiwan CS



Dear Customer Our local RMA centre for APAC region is Taiwan, however you bough our product throught local channel store in Singapore "Convergent" , they will handle your RMA local in Singapore.


All I can say is that I am disappointed that EVGA's 'global' warranty is apparently global for America and perhaps Europe, but for Asia we still have to ship our overseas purchases to Taiwan. No real incentive to switch to EVGA unless they intend to undercut competitors aggressively. Or am I missing some fine print somewhere when EVGA said 'global'? Or perhaps EVGA will offer to pay for my RMA shipping charges to and fro? but that question was unanswered.
post #130 of 130
Ouch, that sucks bro, I hope it works out.
I'm planning on getting a graphics card from America because it's a lot cheaper, and I was planning on making sure it's an.EVGA.solely because of their global warranty, incase.my card breaks. Hopefully I can just,rma it to Australia if need be..
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