So I was curious if this global warranty had any effect on Singaporean consumers, I sent a mail to the Taiwan customer service as there isn't any locally.
This is me
I know EVGA recently changed it's warranty coverage status to global. I was wondering, if I purchase an EVGA GPU overseas and ship it to Singapore, who do I go to locally to RMA when the GPU malfunctions? Thanks!And this is Taiwan CSDear Customer You will apply your RMA on our website ""http://www.evga.com.au"" and you need to ship your RMA to Taiwann. (SIC)
And this is me again
Thank you for taking the time to reply my question. However, as I read EVGA's global warranty here
I read this line
Global Warranty Policy - An EVGA product is covered under warranty, no matter where you live. If you purchase a product in another country, you will be served by your local warranty center.
And understand that I should be able to RMA to my local warranty center. If I have to RMA to Taiwan, this will incur extra shipping expenses that goes against EVGA's new warranty terms. Could you kindly elaborate on why I cannot RMA locally? Unless the shipping expenses to Taiwan are covered completely, meaning to and fro, this new warranty term does not seem to benefit customers. Thanks!
And this is Taiwan CSDear Customer Our local RMA centre for APAC region is Taiwan, however you bough our product throught local channel store in Singapore "Convergent" , they will handle your RMA local in Singapore.
All I can say is that I am disappointed that EVGA's 'global' warranty is apparently global for America and perhaps Europe, but for Asia we still have to ship our overseas purchases to Taiwan. No real incentive to switch to EVGA unless they intend to undercut competitors aggressively. Or am I missing some fine print somewhere when EVGA said 'global'? Or perhaps EVGA will offer to pay for my RMA shipping charges to and fro? but that question was unanswered.