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[Evga] New and Improved EVGA Global Warranty - Page 10

post #91 of 130
Quote:
Originally Posted by RJacobs28 View Post

In this day and age, that level of customer service and support is unheard of!
The Single ONLY reason that I would shy away from EVGA is that I simply do not find their Cards aesthetically pleasing at all. If they had a range a little easier on the eye, i'd be all over it like a rash.
Only me?

Really?

They look so sexy and gangster to me. But to each their own I guess. They would look a ton better without the stickers in my opinion but just too busy to mess with em.

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post #92 of 130
Quote:
Originally Posted by diabloSUCKS View Post

Iv'e been in business since 2002. I have a FEIN or two. Not to mention a California Resale Permit for tex expemtion. But it's whatever I understand I am a small time guy who only builds one rig at a time. They can't afford to waste time on someone like me when newegg sells thousands of units at a time LOL.
AMD? No offense seriously bro but AMD is about as far from High-End as you can get. If they ever wasted any of their time on INFERIOR AMD products I would have rethink my allegiance to the brand.

This guy is either super troll or just really....erm...jaded is the word I'll used that won't get me banned

I would think someone old enough to own a business would be a bit more mature than to tell people that like a difference GPU/CPU manufacturer that they are on food stamps and/or shop at goodwill

inb4 "its just j0kez br0 dont be so pc br0"
    
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post #93 of 130
Quote:
Originally Posted by PoopaScoopa View Post

So I assume you'll step it up with the false reasons to deny RMAs now? Sure was fun calling on the status on a GPU RMA and to be told that the warranty sticker had been taken off the card and it wouldn't be honored. It was still on there when I mailed it in and some EVGA employee apaprently took it off to save the company money or mishandled it. No wonder you offered lifetime warranties. You weren't worried about actually honoring them.
Good thing I never had to experience the "bent pins" excuse you try to use to deny mobo RMAs or boards that caught fire because of the lack of a molex port for the PCIe lanes. Now you just try to charge customers to fix your design flaws.

I know our CS and RMA department people personally, and not one of them would defraud a customer in that way. We go out of our way to help whenever we can; the actions you describe are completely antithetical to our customer service philosophy. I can check the history of your RMA if you want and try to find out exactly what happened, just call our customer service tomorrow between 9:30 and 5:00 Pacific time and ask to speak to Michael and I will do my best to figure out what went on. I cannot guarantee that I can reverse a past decision however, especially if it's a long time ago.

As for bent pins, I've seen many, many motherboards here and bent pins are one of the main causes of motherboard issues and failure. I've seen everything from one single bent pin causing a memory slot to not work, to hundreds of bent pins caused when someone put the wrong CPU in the wrong socket. We handle these things on a case-by-case basis, and if we feel the user is responsible for the damage due to carelessness or lack of research then we will deny the RMA. The cost of RMAing the board, however, never figures into our decision. Period.

As for the scenario you describe I haven't run across that yet during my time working here. That issue seems to be fairly uncommon. I can look into our policy regarding this, but I doubt that the percentage of boards that might suffer this issue is high enough to warrant us even thinking of trying to defraud our customers because of it. It doesn't make good business sense, and we aren't evil; we only laugh maniacally when we release a product that outclasses AMD's best efforts.

I think you need to step back and look and consider that there have may have been legitimate concerns on our end with the RMAs you mentioned. And like I said I'm willing to look into your case to see if there's any mistake on our part that we might be able to correct, although again I can't guarantee anything. Give me a call tomorrow and we'll see what's up, ok?
post #94 of 130
Quote:
Originally Posted by EVGA Phaedrus View Post

I know our CS and RMA department people personally, and not one of them would defraud a customer in that way. We go out of our way to help whenever we can; the actions you describe are completely antithetical to our customer service philosophy. I can check the history of your RMA if you want and try to find out exactly what happened, just call our customer service tomorrow between 9:30 and 5:00 Pacific time and ask to speak to Michael and I will do my best to figure out what went on. I cannot guarantee that I can reverse a past decision however, especially if it's a long time ago.
As for bent pins, I've seen many, many motherboards here and bent pins are one of the main causes of motherboard issues and failure. I've seen everything from one single bent pin causing a memory slot to not work, to hundreds of bent pins caused when someone put the wrong CPU in the wrong socket. We handle these things on a case-by-case basis, and if we feel the user is responsible for the damage due to carelessness or lack of research then we will deny the RMA. The cost of RMAing the board, however, never figures into our decision. Period.
As for the scenario you describe I haven't run across that yet during my time working here. That issue seems to be fairly uncommon. I can look into our policy regarding this, but I doubt that the percentage of boards that might suffer this issue is high enough to warrant us even thinking of trying to defraud our customers because of it. It doesn't make good business sense, and we aren't evil; we only laugh maniacally when we release a product that outclasses AMD's best efforts.
I think you need to step back and look and consider that there have may have been legitimate concerns on our end with the RMAs you mentioned. And like I said I'm willing to look into your case to see if there's any mistake on our part that we might be able to correct, although again I can't guarantee anything. Give me a call tomorrow and we'll see what's up, ok?

I appreciate your effort and know you're a good guy personally but this was a couple years ago so it's too late now. I hear these horror stories of fried mobos getting denied only to then see EVGA release an aftermarket solution that addresses the cause of the design fault later. That combined with my personal experience just steered me away from the company. Maybe things have changed since then. Your company is definitely going to be seeing a lot more business, now that customers will have an easier time finding buyers for their used cards since the warranty is transferable.
post #95 of 130

Phaedrus, now that EVGA is offering improved warranty, I want the CS department to bake me some cookies shaped like Kepler. Once you guys can do that, I'm in. 
 

 

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post #96 of 130
Quote:
Originally Posted by PoopaScoopa View Post

I appreciate your effort and know you're a good guy personally but this was a couple years ago so it's too late now. I hear these horror stories of fried mobos getting denied only to then see EVGA release an aftermarket solution that addresses the cause of the design fault later. That combined with my personal experience just steered me away from the company. Maybe things have changed since then. Your company is definitely going to be seeing a lot more business, now that customers will have an easier time finding buyers for their used cards since the warranty is transferable.

Whoa. That is crazy. I have been dealing with EVGA for at least 6 months now and they have ALWAYS stepped up and gotten to the bottom of every issue myself and my customers have had. And I expect a lot. So you have to be one of the very, very, VERY few bro.
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post #97 of 130
Thread Starter 
I think days of lifetime warranty are over?

latest top of the line card gtx 680 have a KR suffix.
EVGA 02G-P4-2680-KR
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130768

KR = 3 years.
with option to upgrade to 5 years for an extra $25, and 10 years for $50.
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post #98 of 130
Quote:
Originally Posted by Xiphos View Post

I think days of lifetime warranty are over?
latest top of the line card gtx 680 have a KR suffix.
EVGA 02G-P4-2680-KR
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130768
KR = 3 years.
with option to upgrade to 5 years for an extra $25, and 10 years for $50.

Have to register within 30days to get this option too, right?
post #99 of 130
Quote:
Originally Posted by PoopaScoopa View Post

Have to register within 30days to get this option too, right?

Re read. Here is the warranty info.
Quote:
Product warranty covers the product, not the user.
Registration is no longer required for RMAs.
Step-Up and Extended Warranty will be available for all original owners registered with the new global RMA system within 30 days of purchase.
If you move, you can send your product back to your local warranty center no matter what region you purchased it in.
A new Standard Cross-Shipping RMA service is free**.
* Recertified and 1 Year Warranty products are not included.
** A credit card will be required for this service to hold in place until EVGA gets the defective card back.

http://www.evga.com/articles/00671/
     
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post #100 of 130
Quote:
Originally Posted by Arizonian View Post

Re read. Here is the warranty info.
Quote:
Product warranty covers the product, not the user.
Registration is no longer required for RMAs.
Step-Up and Extended Warranty will be available for all original owners registered with the new global RMA system within 30 days of purchase.
If you move, you can send your product back to your local warranty center no matter what region you purchased it in.
A new Standard Cross-Shipping RMA service is free**.
* Recertified and 1 Year Warranty products are not included.
** A credit card will be required for this service to hold in place until EVGA gets the defective card back.
http://www.evga.com/articles/00671/

Re-read.
It doesn't mention whether you have to register within 30 days to get the privilege to pay more for an extended warranty. In the other thread, it does say "register within 30 days to receive extended warranty options" though.
Edited by PoopaScoopa - 3/22/12 at 3:08pm
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