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New EVGA Warranty Policy? Impressive...

post #1 of 19
Thread Starter 
Forgive me if this is posted elsewhere, I did not see it(I searched).

Did anyone else see this news update today? EVGA is changing their warranty policy and wow, I have to say, it is pretty impressive. I dont see a point in purchasing any other brand name for Nvidia cards now....Why bother...

Look at this...

- No longer have to register for warranty.
- Free crosshipping service(no longer have to send your card in and wait to receive a new one)
- Warranty now TRANSFERS to additional owner as warranty is for product, not the user(like ASUS, MSI, etc).

http://www.evga.com/articles/00671/

This starts for cards purchased after July 1st, 2011.
post #2 of 19
Wow, impressive!
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post #3 of 19
Wow. If they start making good aftermarket coolers, I might consider them and only them. By good, I mean competitive with MSI and Asus. smile.gif
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post #4 of 19
Other than the cross shipping thing, I've always been more than happy with ASUS and MSI. Sure it isn't a lifetime warranty, but you also don't need to register, and the warranty isn't tied to a specific customer as it is based on the serial #. It seems like EVGA is only stepping up the policy to be competitive and increase the aftermarket value of their cards; nothing to really write home about honestly.
    
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post #5 of 19
This is awesome!!!!
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post #6 of 19
Thread Starter 
Quote:
Originally Posted by duhasttas View Post

Other than the cross shipping thing, I've always been more than happy with ASUS and MSI. Sure it isn't a lifetime warranty, but you also don't need to register, and the warranty isn't tied to a specific customer as it is based on the serial #. It seems like EVGA is only stepping up the policy to be competitive and increase the aftermarket value of their cards; nothing to really write home about honestly.

Except EVGA has best customer service around to begin with, significantly better than dealing with ASUS or MSI. And having a lifetime warranty that is transferable means much higher resale value for the video card, think about it. tongue.gif Also as you mentioned, FREE crosshipping RMA service is a big deal as well. Asus and MSI dont have that.
post #7 of 19
yepp EVGA kepler. woo!
post #8 of 19
Quote:
Originally Posted by Fallengod View Post

Except EVGA has best customer service around to begin with, significantly better than dealing with ASUS or MSI. And having a lifetime warranty that is transferable means much higher resale value for the video card, think about it. tongue.gif Also as you mentioned, FREE crosshipping RMA service is a big deal as well. Asus and MSI dont have that.

That is an opinion. I only owned 1 EVGA product and never had to RMA, but I've seen others that have had issues just like there are some who hate on ASUS etc... Yeah, the lifetime warranty and cross shipping is great, but it may also degrade the quality of service they have at the present by allowing it. Waiting on your turn to RMA is no fun if they run out of inventory ;_;
    
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post #9 of 19
nice! this is really good to see biggrin.gif , i tend to get my video cards by evga (and a few mobos by them). so far ive had to rma 2 video cards and 2 motherboards with them and their customer service has been very professional. The turn around for me tend to be around ~4 days without cross shipping from start to finish which is pretty nice. A year or two ago they had a overnight turn around since i had to be out the county in 3 days so were willing work with me on a crossship

But they are "by the book" i guess you can say, receipts and (now formerly) required registration, so a bit more is required compared to antec or corsair but they are willing to work with their customers so overall im pretty satisfied tongue.gif
Edited by DNytAftr - 3/16/12 at 4:04pm
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post #10 of 19
EVGA is impressive all around
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