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This is why I won't be buying or recommending Asus products (in UK) - Page 4

post #31 of 60
Quote:
Originally Posted by flyingsaucers View Post

Show me another example of 80+ emails - with transcripts for proof - that indicate that level of customer disservice. If you can, I'll say the same thing about that company. I don't give a spit about brand loyalty; a company that screws me over like that deserves to eat mud for it.

Guess you never heard the stories about Dell, HP, and Samsung! Try doing some Googling. Dell and Samsung are still huge sellers, even after all the issues they have had. Issues/problems that make ASUS complaints look like moot!
post #32 of 60
That sounds like a painful experience no one should go through from such a large and well-known manufacturer...
Too bad it just seems so common when it comes to manufacturers (not just MoBos).
Quote:
Originally Posted by Horse Head View Post

This post will not change my mind about ASUS. I will continued to support companies that bring innovative products that work to the market place. Innovation always wins!

His intentions were never to convince you ASUS is horrible. He just had a horrible experience with ASUS and would like to share it with us. It seems reasonable enough for him to have disfavorable feelings toward ASUS after experiencing this.
Edited by AbdullahG - 3/17/12 at 6:26pm
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post #33 of 60
Quote:
Originally Posted by phillyd View Post

that sucks
but you should call, i get much further on the phone

That is would I said when I first seen this post. Calling is usually better than e mailing.
post #34 of 60
Quote:
Originally Posted by Tokkan View Post

This aint Asus fault. EU policies were made to protect the customer but when it comes into the computer business it only gets in the way.
XFX offerered life time warranties correct? EU states that they are only forced to give 2 years, their policies doesnt matter since by law its 2 years.

By EU law it is a minimum of two years, but can be greater if the manufacturer offers it. I don't think there is any law in any country which forces the manufacturer to give a life time warranty. The EU policy does not prevent life time warranties.

This is just terrible customer service, one of the replies doesn't even offer any advice whatsoever! I have only ever owned Asus motherboards and seeing as I am in the UK will probably be looking at Gigabyte for my next one.
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post #35 of 60
Why didn't he call? Is there only ASUS e mail support in the UK? I know in the states it is pretty easy process, especially if you have a premium product/MB.
post #36 of 60
The only problem I ran in with asus is that they sent me a dud product for RMA...I had to wait for half a month for finally get another working motherboard. Their replies take forever too...makes you feel so anxious especially if you have no other computer to use.
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post #37 of 60
Wow, that really sucks. My M4E was the last ASUS product i'm intended to buy as i'm utterly tired of them, hate my motherboard, but that's a whole another story.
post #38 of 60
Quote:
Originally Posted by Horse Head View Post

That is would I said when I first seen this post. Calling is usually better than e mailing.
Quote:
Originally Posted by Horse Head View Post

Guess you never heard the stories about Dell, HP, and Samsung! Try doing some Googling. Dell and Samsung are still huge sellers, even after all the issues they have had. Issues/problems that make ASUS complaints look like moot!

I agree calling companies and speaking with a rep is more personal and gets better results, And I agree with the other companies doing this as well, Ive read stories about ALL other companies with RMA issues. this thread just gives an excuse for members to bash Asus. I do feel bad for the OP and that situation sucks but as a whole more people have great experiences with Asus, which is one of the oldest and most succesful companies in the business, you don't get to be that by screwing people over. I will continue to recommend this brand thumb.gif

People also keep saying terrible service, Did the OP bother to call A rep on the phone? Did the OP once he exchanged the original product get ANY clarification or ask questions at THAT TIME if it would effect his warrenty becasue the product no longer matches the original reciept? People need to be diligent as well, why did this go on for 6+ months, when I believe with proper communication this could have been worked out sooner.
Edited by Bravo2010 - 3/17/12 at 7:03pm
 
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post #39 of 60
Thread Starter 
For those asking about calling them etc, I do believe I have mentioned it but ASUS does not offer any tech support or RMA service for motherboards in the UK. After the first couple emails that what I tried doing but unfortunately hit a dead end which consisted of an asus rep saying the words "no support for asus motherboards - use ticket system"

I tried everything in my power to speed up the process but everything was reliant on filling in tickets and waiting for replies which I'm afraid is not just good enough.

Currently I'm on my phone as I type this so I will respond properly when I'm on next.


Also one more thing PLEASE read the entire OP before even replying to this thread. Thank you

Edit:

Just to add, maybe a few words about me may help you understand the approach I have taken towards Asus and in general. I am usually quite level headed and never am quick to pass jugdement. I alway work to the best of my ability to quickly resolve issues and always have faith that everything will eventually work out, but because of the length of time and quality of the responses I just feel that my custom is not appreciated nearly as much I appreciate their products.

I may wake up one day and think maybe I should give them another chance, only time will tell.
Edited by munaim1 - 3/17/12 at 8:19pm
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post #40 of 60
Yikes! The Asus Gamble. When I was looking for a new motherboard, I learned 2 things:

1. Asus makes really good, fairly reliable hardware.
2. If that hardware goes bad, you're [euphemism]ed, customer-service-wise.

I took the gamble. Working out so far. Hoping for the best...
Edited by seward - 3/18/12 at 11:17am
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