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This is why I won't be buying or recommending Asus products (in UK) - Page 5

post #41 of 60
Quote:
Originally Posted by Horse Head View Post

ASUS makes horrible products! WOW! You must be living in the past.
MSi makes horrible products! Wow! You must be living in the past! Granted I never cared for MSi, but they do not make horrible products.
What are you going to write next? EVGA makes the best MBs?
Every company has their goods and bads! Some companies focus on customer service (Usually the small ones, until they get big) and some focus on design and development. Design and development = innovation and good products being brought to market.

Nope, just living on consumer data and testimonials. Oh, and working in the industry for about 9 years.

So you like MSI and ASUS? That's cool. Were you upset with my opinion?
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post #42 of 60
Thread Starter 
Quote:
Originally Posted by Sin0822 View Post

hey did you by chance try PMing raja@ASUS, i know he is originally from the UK.

Yeah I did, he actually said to provide him with the RMA number and he'll forward it to the RMA team but because im in the UK he won't be able to do that. He advised that I should contact the UK office which I obviously did.

Quote:
Originally Posted by Bravo2010 View Post

Wait a second here, I have to say Im very sorry for your situation and what happended with your RMA, with that I've read RMA horror stories for just about EVERY brand of pc hardware from almost all manufacturers. In your case for what I read is you already had one exchange on your original product so now you receipt didn't match the replacment and you had to jump through hoops, so there's a lesson here too. These policies are put into place to protect PC hardware companies from fraud. Imagine if it were completely that easy to get RMA's without proper reciepts and no questions asked, companies would loose millions of dollars, people could just RMA there products after using them for a couple of years and get new stuff then resell it as new for bigger $$$. Also anytime someone sold a used item people would use the hardware companies for free replacments,, bad idea..and lets not forget all the people that break there stuff from improper use. Hardware is covered for a period of time after that you need to buy new stuff if your old stuff breaks

As for Asus i'm going to have to say this company has been around for a long time and has a proven track record of selling quialty items and excellent customer service. It's a shame you had such a bad experience with them and will not buy form them becuase they have some of the BEST motherboards on the market and your just hurting yourself. 99.5% of the time PC hardware sold works perfeclty and a very small % has issues. With PC hardware most RMA's are due to users using thier hardware beyond recommending settings with OC'ing ,modding, improper installation and general user error companies must protect themselfs and the public (with higher prices to make up the loss) against RMA fraud. And with that sometimes sincere customers get screwed like what happened with you and that sucks, it's not a perfect system but it's whats needed to protect the consumers and the companies.

Fraud, I'm not sure what you mean. It clearly does not apply here as I have proof of both boards from both the manufacturer and reseller. Every motherboard I purchase I make sure it is registered online. Again read the OP. I'm not questioning their products, just their customer service.

Quote:
Originally Posted by S.M. View Post

I've stopped recommending ASUS and MSI since 2005. Horrible companies, and they are starting to make horrible products, too.

The quality of their products is not being questioned but their practices in customer service. As mentioned I have been using Asus for a very long time.



Quote:
Originally Posted by Horse Head View Post

This post will not change my mind about ASUS. I will continued to support companies that bring innovative products that work to the market place. Innovation always wins!

That's your choice, it was not my intention to change your opinion, more to be wary about their customer service.



Quote:
Originally Posted by phillyd View Post

that sucks
but you should call, i get much further on the phone

Quote:
Originally Posted by Horse Head View Post

Why didn't he call? Is there only ASUS e mail support in the UK? I know in the states it is pretty easy process, especially if you have a premium product/MB.

Not possible as they don't have that function, all motherboard related issues's have to be dealt with online via the ticket system here in the UK. Don't you think I would have tried?



Quote:
Originally Posted by Bravo2010 View Post


I agree calling companies and speaking with a rep is more personal and gets better results, And I agree with the other companies doing this as well, Ive read stories about ALL other companies with RMA issues. this thread just gives an excuse for members to bash Asus. I do feel bad for the OP and that situation sucks but as a whole more people have great experiences with Asus, which is one of the oldest and most succesful companies in the business, you don't get to be that by screwing people over. I will continue to recommend this brand thumb.gif

People also keep saying terrible service, Did the OP bother to call A rep on the phone? Did the OP once he exchanged the original product get ANY clarification or ask questions at THAT TIME if it would effect his warrenty becasue the product no longer matches the original reciept? People need to be diligent as well, why did this go on for 6+ months, when I believe with proper communication this could have been worked out sooner.

I'm not noob, Yeah I did try calling, check above response. Yeah I did enquire about warranty and was told by Asus to contact them regarding that. Excuse me while I find that last comment a little insulting, I'm sure many user's have the same issue, however I wouldn't have posted this issue if there was something I could've done to prevent it. Communciation is very limited here in the UK as I have said many many times that UK does NOT offer any tech support for motherboards.

This issue was resolved a month ago, I did not wish to post this thread as I felt slightly embarrassed to do so. That was only because for the last year and a half I have been 'preaching' and recommending Asus products on a daily basis without taking into consideration matters of customers service and warranty.
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post #43 of 60
Quote:
Originally Posted by munaim1 View Post

You're not understanding the entire situation. Regardless of region or policy, when a company admits fault and ensures user's that products will be replaced free of charge, that usually takes the reseller out of the equation. If Asus adopted their programme through the reseller then that's fine, however that's not the case.
It seems that companies like Asus are willing to do just about anything to get customers back on side (swap programme etc) but whenever there is an issue with a product that they have provided they somewhat seem to stall when it comes to resolving the matter.
Have you read the OP?

You are so full of rage at this precise moment that you fail to understand that I actually went through this situation more than once.
You think that this happened cause of your motherboard being replaced by a B3 revision. This is their policy.
Instead of doubting what I read of your thread or my knowledge of your situation now you left my doubting you.
It seems you did not read what I said properly so Ill leave you this from Asus RMA site.

Requesting an RMA
Quote:
Originally Posted by http://rma.asus.de/pick_eu/uk/ 
Please fill in the relavant warranty application form for your product, by clicking on the link below:
Notebook / PDA / EEEPC / LCD
This is on their website.

Support center
Quote:
United Kingdom

Technical Support
Notebook/EEE Family/Handheld/LCD Monitors/Networks/Digital Home
E-Mail: http://vip.asus.com/eservice/techserv.aspx
Phone: +44 (0) 870 1208 340

Now im gonna give you the example of the exact same thing on my country.
Portuguese Forum
This user is also complaining about Asus not acepting his motherboard RMA and is asking for options.
I will not speak anymore in this thread cause you already proven pointless.
But you can be sure of this munaim, I work on this as part of my life and you just bumped into an old problem.
post #44 of 60
Asus fail in RMA they refused RMA mobo coz kinda i bent pins inside pci-e slot which idk if is even possible (but yes pin were bent idk how)
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post #45 of 60
Thread Starter 
Quote:
Originally Posted by Tokkan View Post

I will not speak anymore in this thread

Thanks
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post #46 of 60
What a bunch of slime balls, will be avoiding Asus for the near future if I can...
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post #47 of 60
One of my friends RMA'd a motherboard, while it was being shipped to Asus the motherboard was destroyed due to train derailment. Asus hasn't said anything to him for 4 months.
Asus is going downhill, especially with how much of a failure the DC U II 7950 and 7970 were.
-chmodlabs
post #48 of 60
I like asus. I like their mobos the best, and they replaced my 4870x2 with a 6950. It did take two tries. They sent it back the first time saying nothing was wrong with it, but I was fortunate and got a knowledgeable fellow on the phone the second time. They got it right in the end.
    
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post #49 of 60
I've never had an issue with ASUS or their RMA service. Then again, like many others have said, it seems like they're much better here in the states.

chmodlabs - That's an unbelievable story. Not saying its fake, but it sure as hell sounds it. tongue.gif
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post #50 of 60
Thread Starter 
Each to their own, that is why I labelled the thread "why I won't be recommending or buying asus products" it's not "You shouldnt buy Asus products because". Customer service is key in situations like this. Regardless of has happened with the RMA and whether it is in their policy or not, I did Not expect to be treated in that manner.

Just to reiterate, I like Asus products, even with all of that going I still went ahead and purchased an Asus maximus extreme for myself. I have nothing against the products, however their customer service in certain regions definitely needs some work, till then and until there are improvements I will not be making any purchases from Asus.
Edited by munaim1 - 3/18/12 at 8:07am
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