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ASRock Support for 890gx Extreme3

post #1 of 9
Thread Starter 
Hello, and apologies if this is in the wrong category.

After reading all the horror stories about VRM's and the helpful information from 'xd_1771' I decided to replace my MSI 880gm-e41 (Gasp, the horror) with a ASRock 890gx extreme3 which I got on a sale NEW only £36, the place was shutting up hence the bargain price..

Anyway I always test new components out at work since we have lots of new spares and it saves me fiddling around with my PC if it was not to work. So I opened up the new box, installed my testbed kit (Sempron 145, 1gb ddr3 ram, 500w OCZ PSU and a pen stick with the lastest BIOS on it.). When I went to turn it on...

Nothing, nothing at all..
Tried the power button on the board.. Nothing
Tried hooking up the spare power button on the headers.. Nothing
Tested the Power Supply (and the spare) All good
Tried different Semprons and RAM (Have dozen of each all new).. Nothing

So my bargain looks poor, especially since ASRock has no UK contact information.. Well because America speaks English (only them according to ASRock) I fired off an e-mail to them..

They must of forwarded to the Netherlands, because I got a reply saying that they will happily RMA my board if I sent it to Holland.. Which is good news.

My question is, Has anyone dealt with ASRock Europe RMA services?

The chap from the Netherlands was very helpful and polite, so far so good..

I assume (correct me if I am wrong) that motherboards normally get thrown out and replaced with the same model, do they even make that model any more?
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post #2 of 9
ASRock Support is Great. Are You sure that you bought a NEW mbo?

Anyway, ASRock mostly replaces with the same model, if not, then with a newer model with the same and/or beater performance.

In Your case, You could get the 890GX Extreme4 R2.0.
post #3 of 9
Thread Starter 
Quote:
Originally Posted by Valnjes View Post

ASRock Support is Great. Are You sure that you bought a NEW mbo?
Anyway, ASRock mostly replaces with the same model, if not, then with a newer model with the same and/or beater performance.
In Your case, You could get the 890GX Extreme4 R2.0.

Had the new round sticker to keep it sealed (but then again could of been put on)

That's great news I was worried because it was not bought from an approved ASRock reseller so I had to sent postage costs for ASRock to return the board to me (£15) so hopefully all goes OK..

Have you returned a board to ASRock Valnjes?

PS.. The styling of ASRock extreme is great..
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post #4 of 9
Yes, I have returned a few ASRock boards, but to the distributor in Croatia. Never had a better support. thumb.gif
post #5 of 9
Thread Starter 
Cool, will post how it goes
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post #6 of 9
Thread Starter 
Update..

A shiny new 890gx Extreme3 arrived at my work today, tested and all good..

It took less than a week from me sending it off to getting a new one so top work ASRock!!
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post #7 of 9
Nice to hear, that really is fast!
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post #8 of 9
Quote:
Originally Posted by bav182 View Post

Update..
A shiny new 890gx Extreme3 arrived at my work today, tested and all good..
It took less than a week from me sending it off to getting a new one so top work ASRock!!

Told You ASRock is fast... smile.gif
post #9 of 9
Thread Starter 
I will start a new thread, this board is awful.. It will not detect my memory properly plus it keeps freezing in windows I have tried newest BIOS and inputting all memory timings manually.. Alll this stuff works fine in my MSI board.. Tempted just to snap it at this rate
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