Originally Posted by amazing235
I can't believe that red-cap is tossing their issue on the manufactuerer.
Shame on them!
CrossOver monitor frame is metal material and other monitors mostly take their frame as plastic or some similar sort of it.
Before red-cap make their excuses for CrossOver manufactuerer, they should apologize for what they've shipped to you.
How dare it to say "SLIGHT PROBLEM" on this?
and what? "hope you UNDERSTAND for that" ?
How could you just understand to receive crooked frame monitor?
If they really think the monitor does not have good frame, they should've pack it undestroyable.
What is 1 year warranty stand for?
That's another question across on my mind.
Very irresponsible seller. not good.
I'm just too glad that I did not purchase my monitor from red-cap.
Thank you for sharing information on the forum.
I was luckly purchase my monitor from AW about 2 weeks ago.
Mine wasn't in a mint condition.
There's a dent on the corner of the monitor and it wasn't worse as yours.
I immediately took a photo and sent it to nancy, AW CS manager.
Monitor includes some decent scarfs and kind thank you note stick on the monitor screen. lol
So, I contacted on her email and received friendly response within not even an hour.
She, AW, apologized for its horrible (It's her word) delievery and dent on the monitor that cause so much upsetness.
Yeap. Sure. I was upset to receive brand new monitor with dent.
She exactly knew how I felt.
She offered three options for me since I purchased pixel perfect monitor, which are
1. return for replacement.
2. return for full refund.
3. partial compensation for its inconvenience.
I'm the person who gets easily annoyed by small issues, that reason I purchased pixel perfect monitor from AW and sure it didn't have any single dottish on it.
Slight of backlight bleed which I could not notice so much, evenly distributed coloration and no yellowness except the DENT!!
I did not want her to refund for it nor compensate for it.
So, I choose option 1.
Since I live in USA, I had to send it to their warehouse in LA on my charge,
But, after I sent her the return shipping bill and tracking number for it,
she instantly made refund on my Paypal account.
Basically, I did not spent single penny for returning it.
I was and I am so impressed by their fast and kind customer service.
Though, the process to get back my replacement took a while.
I am not so patient person who can wait for long, I contacted her many times and she never get tired of me to reply back.
Yesterday, I received the replacement and YES, this is what I ordered and exactly what I expected to receive.
Sorry to hear that you have a problem with the seller and I hope my experience with AW may help you out.
Because of what AW have done for me sincerely, I became a huge supporter for them by myself.
I already recommended my relatives, collegues and friends for AW.
They deserve to get some good credit for what they've doing and hopefully they will continuously do.Edited by superduperandy - 8/10/12 at 2:02am