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CrossOver 27Q LED/LED-P, 27M LED, & 2720MDP GOLD LED Monitor Club - Page 258

post #2571 of 6483
I just got my Crossover 27Q LED-P from BCC. I have a question for you Crossover owners. If you had the yellow tint on your screen, does it eventually go away after usage?
post #2572 of 6483
I was finally able to check for backlight bleed now that it is dark. I have none! I can't even see any infamous IPS glow.
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Gaming Rig
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post #2573 of 6483
Quote:
Originally Posted by Stealth Pyros View Post

No problem.
You don't need to buy that, at least not with dream-seller. He included the adapter needed for US power sockets,
Dream-seller almost shipped my monitor out with DHL and even gave me a tracking number, but he instead ended up shipping with Fedex. Maybe DHL is having issues like those, but it didn't happen to me. My package landed in Alaska and I did see Fedex tracking saying it was passing customs.

I ordered mine from Dream-seller and my Crossover just arrive in Alaska he used Fedex instead of DHL. Thank God. it may arrive here between 13 or 17 of this month. smile.gif hope to have no dead pixel or a gem in my panel.
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post #2574 of 6483
Quote:
Originally Posted by C70T5 View Post

I want to buy a new monitor but not from the infamous AccessoriesWhole anymore after their debacle of a returns service. Is ta_planet any good?


Speaking of the warranty policy on AW,
The full responsibility from seller warranty within 30 days from buyer's purchased date.
After the 30 days, AW provides repair service and I believe they support partial shipping charge for buyer or new monitor as a replacement instead of getting repaired.

C70T5 purchased 27Q LED-P standard monitor when AW guaranteed for up to 5 dead/stuck/sub pixels.
you were lucky to receive the pixel perfect monitor among standard monitors that AW sell. (Which happens very frequently and now they revised their guarantee up to 3 defective pixels).

I believe AW offered C70T5 for a new monitor as replacement instead of just getting repaired from manufactuerer for reduce buyer's unhappiness.
You've requested for AW to send pixel perfect monitor as replacement and it was rejected
due to their policy of replacement shall be done as the original purchased.

Seller cannot accept/agree on all terms/demands that buyer requests,
such as offering replacement at lower than half a price from its original price.
It seems like buyer assuming that seller gets lots of profit out from selling monitors/ other goods, But it really doesn't if you consider about its international expedited shipping service provided for free.
and sellers take full responsibility of taking it back and forth at their charge, deduct the shipping charge from sales price, than you will be easily figure it out that sellers do not get any profits from it.
I do not mean that buyers/potential buyers should be thoughtful or be gracious about it but requesting lower than half of the price for replacement seems too much to take. (If you used your monitor over 3 months).

It is very pity to read all threads and sorry if you are very unhappy with AW's customer service.
But, the policy is the policy that has to be followed.

If you would like to speak and let others to know AW is providing unfair service,
then, you should've speak of whole truth.
post #2575 of 6483
Quote:
Originally Posted by amazing235 View Post

Speaking of the warranty policy on AW,
The full responsibility from seller warranty within 30 days from buyer's purchased date.
After the 30 days, AW provides repair service and I believe they support partial shipping charge for buyer or new monitor as a replacement instead of getting repaired.
C70T5 purchased 27Q LED-P standard monitor when AW guaranteed for up to 5 dead/stuck/sub pixels.
you were lucky to receive the pixel perfect monitor among standard monitors that AW sell. (Which happens very frequently and now they revised their guarantee up to 3 defective pixels).
I believe AW offered C70T5 for a new monitor as replacement instead of just getting repaired from manufactuerer for reduce buyer's unhappiness.
You've requested for AW to send pixel perfect monitor as replacement and it was rejected
due to their policy of replacement shall be done as the original purchased.
Seller cannot accept/agree on all terms/demands that buyer requests,
such as offering replacement at lower than half a price from its original price.
It seems like buyer assuming that seller gets lots of profit out from selling monitors/ other goods, But it really doesn't if you consider about its international expedited shipping service provided for free.
and sellers take full responsibility of taking it back and forth at their charge, deduct the shipping charge from sales price, than you will be easily figure it out that sellers do not get any profits from it.
I do not mean that buyers/potential buyers should be thoughtful or be gracious about it but requesting lower than half of the price for replacement seems too much to take. (If you used your monitor over 3 months).
It is very pity to read all threads and sorry if you are very unhappy with AW's customer service.
But, the policy is the policy that has to be followed.
If you would like to speak and let others to know AW is providing unfair service,
then, you should've speak of whole truth.
We appear to have some of the Ebay sellers doing stealth marketing here. I have often wondered about this possibility.

Anyone else notice a pattern?
post #2576 of 6483
Quote:
Originally Posted by jsmoother2012 View Post

We appear to have some of the Ebay sellers doing stealth marketing here. I have often wondered about this possibility.
Anyone else notice a pattern?

I sincerely apologize if it may upset you in anyways.
I blew myself up and stood up in public because it is getting so ridiculous to just read through and monitor complains/rumors.
I made a huge decision to step out and speak up to defense, otherwise, as a customer service director of AW, unbearably hurt to just sit and watch.
at first, yes, I created the ID to do some promotions and marketing usage and then, I noticed that it was not necessary to do it anymore since AW has great buyers who support and believe our service provided.

It will be my last reply on the overclock.net and I figured that people on overclock.net will recognise me in sec.
And which was, as I assumed.

Here's the one thing I could add for the choosing which sellers buy from :

If you are a person who are very sensitive about lower price and willing to get a challenge your luck,
recommended sellers would be BCC, Dream-seller and Green-sum.

As most of you would've noticed, AW does not sell monitors at lower value due to what is provided for customer service and product quality.
Yes, the price may seem $100 higher than compare to those above sellers who sell their monitors at cheap price,
but we are still maintain our selling rate as a No.1, Top rated, platinum seller and we managed to enter Amazon.com/ Amazon.UK and Amazon.DE.
We've differenciated our sales marketing compare to other sellers providing ONLY lower price; we provide free return/refund within 30 days from purchased date when monitor has defects, we have 1 year warranty for monitor defect repair service,guarantee up to 3 defective pixels return/refund and provide any power adapter via Fedex when it is dead on usage and so on.

What about other sellers?
Time to time, I receive messages from buyers who purchsed their monitor from others, requesting for help/assistance to get their monitor fixed to me.
Because their original sellers do not respond/ignore them once they sold out the monitors to buyers.
I am not here to criticize other sellers, but I feel very sorry for those buyers in trouble and such an inconvenience.
Because, those buyers are purchased the CorssOver, Achieva and/or Yamakasi that are manufactuered in Korea and will have bad impression and doubt about Korea manufactuered products.
That is what we consider as an issue.
Not all sellers are irresponsible for their sales and all products produced in Korea is considered as Bad, but those unhappy buyers led potential buyers to hesitate and get bad impression of it.

If I were a buyer, I will thinkg wisely and compare all warranty policy before I choose any seller from Ebay.
Because, all sellers are dealers who get monitors from same manufactuerers(Of course the quality of monitor may varies) and shipping service provided from sellers are about same.
What you should've consider most will be the seller will be responsible and kind after 6 or 7 months later as when they sell their monitor to you in first place.
Bevause, monitor is not an item that you will use for short time but over 1 years.

We believe we are in the place where we are because we had /have greatest support from buyers; therefore, we do our utmost to serve what is right for our customers.
I would call it as "Trust" built between AW and customers. I do not have any doubt on that.

I believe our customers are not stupid to pay additional charge of $100 more compared to other sellers if our customers didn't get what is worth it.
So, we could be so proudly say we are doing our best to serve customer's needs and wants.

Oh, one more thing I should add will be that monitor price has gone up due to the shortage of LG -IPS panel supply to manufactuerer; due to the shortage of LG-IPS panel, the price went up since sept. 1st. (quote the balance of demand and supply, I guess).
Sincere apologies for the buyers who wanted to have monitors at lower price. But the price won't go any lower due to its circumstances for awhile. (Hoply)

I once tried to do accelerate our sales of monitors at the beginning but then, I tried to get information about what buyers want from sellers and implied imformation to provide better customer service.
Hope I did not spoiled any purpose of this thread and if you have any questions or assistance, feel free to contact me on Ebay or company email for customer service.
I will be opened for anyone with warm regards.
post #2577 of 6483
I think it's great that we finally have an eBay seller present on the forums. This way we'll be able to dispel certain claims that buyers make, and possibly have the seller be accountable for such claims.

On the other hand, a lot of people have been happy with AW, and some have not. I take their eBay feedback with a grain of salt, because most of it seems to be from cosmetic sales... especially moreso compared to sellers like green-sum

I am getting ready to make another purchase, and I'm thinking very carefully about whether AW's "policies" are worth the heavily inflated prices of nearly $40-$60 on each item
post #2578 of 6483
Quote:
Originally Posted by spo0linup View Post

I think it's great that we finally have an eBay seller present on the forums. This way we'll be able to dispel certain claims that buyers make, and possibly have the seller be accountable for such claims.
On the other hand, a lot of people have been happy with AW, and some have not. I take their eBay feedback with a grain of salt, because most of it seems to be from cosmetic sales... especially moreso compared to sellers like green-sum
I am getting ready to make another purchase, and I'm thinking very carefully about whether AW's "policies" are worth the heavily inflated prices of nearly $40-$60 on each item
I noticed that dream-seller has a significant portion of his from people buying a large number of $0.2 cosmetic products and leaving feedback for each of the products. Seems suspicious.
post #2579 of 6483
I for one knew that AW lurked these forums, if you don't think other sellers are doing it too, and creating accounts to come in here and bash other sellers... then well...you don't get internet anonymity, but at least AW had balls to admit they existed in this thread. Plenty of us have had great monitors from them and other sellers. Like I said pick which one you want, but let the top seller status, A panels(not A-), the least amount of dead pixel policy being 3 or less, and the feedback and yes just go read their feedback... there is feedback from someone about a korean monitor everyday if not multiple per day. Just go through the last 5-10 pages of most recent feedback as an example.


Either way you CANNOT go wrong with these Korean monitors from anyone in the long run, just some sellers give you better policies and your gonna pay for that.
Quote:
Originally Posted by spo0linup View Post

I am getting ready to make another purchase, and I'm thinking very carefully about whether AW's "policies" are worth the heavily inflated prices of nearly $40-$60 on each item

I found it to be. 3 non pixel perfects that are flawless. Like AW said your paying for a better pixel policy and faster shipping/warranty/support
Edited by Descadent - 9/12/12 at 5:51am
post #2580 of 6483
Just ordered a crossover 27q without pivot stand from Dream-seller on the 10th, shipped this morning on the 12th. I'm hoping everything goes ok but if not AW seems like the only seller I'd choose afterwards seeing as I need to buy another crossover within 2 weeks for my setup. I don't mind the 5 pixel or less policy as they'll be in my peripheral fov most of the time but just interested if the powerbrick will be correct to US voltages, I've seen some who got ones that work and others that don't. Meh, wait and see I guess
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Kaga (WIP)
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