Originally Posted by jsmoother2012
We appear to have some of the Ebay sellers doing stealth marketing here. I have often wondered about this possibility.
Anyone else notice a pattern?
I sincerely apologize if it may upset you in anyways.
I blew myself up and stood up in public because it is getting so ridiculous to just read through and monitor complains/rumors.
I made a huge decision to step out and speak up to defense, otherwise, as a customer service director of AW, unbearably hurt to just sit and watch.
at first, yes, I created the ID to do some promotions and marketing usage and then, I noticed that it was not necessary to do it anymore since AW has great buyers who support and believe our service provided.
It will be my last reply on the overclock.net and I figured that people on overclock.net will recognise me in sec.
And which was, as I assumed.
Here's the one thing I could add for the choosing which sellers buy from :
If you are a person who are very sensitive about lower price and willing to get a challenge your luck,
recommended sellers would be BCC, Dream-seller and Green-sum.
As most of you would've noticed, AW does not sell monitors at lower value due to what is provided for customer service and product quality.
Yes, the price may seem $100 higher than compare to those above sellers who sell their monitors at cheap price,
but we are still maintain our selling rate as a No.1, Top rated, platinum seller and we managed to enter Amazon.com/ Amazon.UK and Amazon.DE.
We've differenciated our sales marketing compare to other sellers providing ONLY lower price; we provide free return/refund within 30 days from purchased date when monitor has defects, we have 1 year warranty for monitor defect repair service,guarantee up to 3 defective pixels return/refund and provide any power adapter via Fedex when it is dead on usage and so on.
What about other sellers?
Time to time, I receive messages from buyers who purchsed their monitor from others, requesting for help/assistance to get their monitor fixed to me.
Because their original sellers do not respond/ignore them once they sold out the monitors to buyers.
I am not here to criticize other sellers, but I feel very sorry for those buyers in trouble and such an inconvenience.
Because, those buyers are purchased the CorssOver, Achieva and/or Yamakasi that are manufactuered in Korea and will have bad impression and doubt about Korea manufactuered products.
That is what we consider as an issue.
Not all sellers are irresponsible for their sales and all products produced in Korea is considered as Bad, but those unhappy buyers led potential buyers to hesitate and get bad impression of it.
If I were a buyer, I will thinkg wisely and compare all warranty policy before I choose any seller from Ebay.
Because, all sellers are dealers who get monitors from same manufactuerers(Of course the quality of monitor may varies) and shipping service provided from sellers are about same.
What you should've consider most will be the seller will be responsible and kind after 6 or 7 months later as when they sell their monitor to you in first place.
Bevause, monitor is not an item that you will use for short time but over 1 years.
We believe we are in the place where we are because we had /have greatest support from buyers; therefore, we do our utmost to serve what is right for our customers.
I would call it as "Trust" built between AW and customers. I do not have any doubt on that.
I believe our customers are not stupid to pay additional charge of $100 more compared to other sellers if our customers didn't get what is worth it.
So, we could be so proudly say we are doing our best to serve customer's needs and wants.
Oh, one more thing I should add will be that monitor price has gone up due to the shortage of LG -IPS panel supply to manufactuerer; due to the shortage of LG-IPS panel, the price went up since sept. 1st. (quote the balance of demand and supply, I guess).
Sincere apologies for the buyers who wanted to have monitors at lower price. But the price won't go any lower due to its circumstances for awhile. (Hoply)
I once tried to do accelerate our sales of monitors at the beginning but then, I tried to get information about what buyers want from sellers and implied imformation to provide better customer service.
Hope I did not spoiled any purpose of this thread and if you have any questions or assistance, feel free to contact me on Ebay or company email for customer service.
I will be opened for anyone with warm regards.