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CrossOver 27Q LED/LED-P, 27M LED, & 2720MDP GOLD LED Monitor Club - Page 282

post #2811 of 6483
Quote:
Originally Posted by TechnoChocolate View Post

I ordered a CrossOver 27Q LED-P from dream-seller for $447 on September 13th. It arrived on September 18th. (The price has since gone up to $457.)
When it arrived, it was missing the power adapter, so I haven't been able to test the monitor yet. I sent a message to dream-seller asking them to ship me one, and got an automatic reply about their customer service person being in the hospital until the 30th. Correspondingly, I haven't gotten a reply yet.
The box was torn at the top left when it arrived: Warning: Spoiler! (Click to show)

It doesn't tilt the full 90° in portrait mode; it only goes to maybe 85°.
The monitor arrived with this message:
So, a few questions:
  1. Has anyone else not received a power adapter from dream-seller? Is it likely that they forgot to include it, or that it slid out (or was taken out) of the tear-hole?
  2. Why would the box be torn like that? Customs? Is it something to worry about?
  3. Dream-seller's return policy is 14 days after receipt of the item, so it'll only last 2 days after the 30th, when their customer service person is supposed to get out of the hospital. Is it likely that they'll honor it for 14 days after the 30th, considering that I can't even test the monitor yet?
  4. Should I file a Buyer Protection claim with eBay now, just in case, or wait until the 30th (+2 days)?
  5. Is the tilt of the monitor (85° instead of 90°) something I can complain to dream-seller about, or is that standard with CrossOver's LED-P monitors?
  6. If I can complain about the tilt, will I have to pay shipping both ways to trade monitors? How much would that cost? Does anyone have experience with that?
  7. If I can't get an adapter from dream-seller, where can I get one?
I got this thing almost a week ago, so it's annoying to be in the dark about so many issues. eh-smiley.gif
Wow your box is in such good shape compared to mine.
Dream seller should be responding to messages, he has been responding to me for the last week; I recommend just sending an email a day if he won't respond, that usually gets the attention of customer service.
The improper tilt is not a defect, it is a known problem with the design, AFAIK.
post #2812 of 6483
Maybe they are having problems with the monitors, I got this message from TA_planet this morning:

Dear desert366,

This is Kinam again.
Well received your message.

I will check it out on Monday.

However, in worst case, we may have to cancel the order.
crossover panel quality is also now the problem in Korea too.

I will update again.

Have a nice weekend.
Best Regard from Korea
Kinam

- ta_planet

At least he is being honest, and willing to cancel the order entirely if he can't find a good one.
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post #2813 of 6483
Quote:
Originally Posted by strap624 View Post

Maybe they are having problems with the monitors, I got this message from TA_planet this morning:
Dear desert366,
This is Kinam again.
Well received your message.
I will check it out on Monday.
However, in worst case, we may have to cancel the order.
crossover panel quality is also now the problem in Korea too.
I will update again.
Have a nice weekend.
Best Regard from Korea
Kinam
- ta_planet
At least he is being honest, and willing to cancel the order entirely if he can't find a good one.

I'm in the Shimian, but same boat. Ta_planet refuses to return or exchange, and has told me that the panels are low quality now. =/
post #2814 of 6483
It's a shame to hear this. I want to buy another Pixel Perfect 2720MDP from Accesorieswhole as they seem to be the most selective about what they will ship compared to other sellers I've purchased from (yeah dream-seller, I'm giving you the stink-eye from across the Pacific as I write this).

Hopefully this situation will improve soon.
post #2815 of 6483
Got my second 27Q from AccessoriesWhole (a white one this time).

No obvious defects. Included DVI cable did not appear to work properly, although I might have plugged it in wrong. I tried another cable and it worked.

Did a check with white and black; couldn't find any stuck or hot pixels. Neato.






The box had two layers of bubble wrap on it this time instead of just one. Box arrived in excellent condition.

Ordered at 1pm on wednesday, got here at 11am monday.

Now, to find out if I can drive this thing from an HDMI port...

EDIT: I think the cable was probably okay, I just had the same problem with the other cable. Not plugged in tightly enough.
Edited by bestbright - 9/24/12 at 10:56am
post #2816 of 6483
all 3 of mine tilt perfect

how you forget a power supply though.... lol. and dream seller has been saying that same email message to people for last two weeks with long shipping times, dead pixel sent back to manufacturer, and now forgetting power supplies.

I hope you all are getting convinced now that accessorieswhole is simply the best option by now, but hope these prices come back down for everyone.
Edited by Descadent - 9/24/12 at 9:50am
post #2817 of 6483
Has anyone ordered from bigclothcraft?

I purchased 2 last week with a DHL tracking number that hasn't been updated since time of purchase.
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post #2818 of 6483
Quote:
Originally Posted by rationalthinking View Post

Has anyone ordered from bigclothcraft?
I purchased 2 last week with a DHL tracking number that hasn't been updated since time of purchase.

My tracking numbers didn't work for a while.

It's because (I assume) that he allocates you a tracking number before he ships them. Don't forget that he takes 3 working days to check your monitor.
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post #2819 of 6483
Quote:
Originally Posted by TechnoChocolate View Post

So, a few questions:
  1. Has anyone else not received a power adapter from dream-seller? Is it likely that they forgot to include it, or that it slid out (or was taken out) of the tear-hole?
  2. Why would the box be torn like that? Customs? Is it something to worry about?
  3. Dream-seller's return policy is 14 days after receipt of the item, so it'll only last 2 days after the 30th, when their customer service person is supposed to get out of the hospital. Is it likely that they'll honor it for 14 days after the 30th, considering that I can't even test the monitor yet?
  4. Should I file a Buyer Protection claim with eBay now, just in case, or wait until the 30th (+2 days)?
  5. Is the tilt of the monitor (85° instead of 90°) something I can complain to dream-seller about, or is that standard with CrossOver's LED-P monitors?
  6. If I can complain about the tilt, will I have to pay shipping both ways to trade monitors? How much would that cost? Does anyone have experience with that?
  7. If I can't get an adapter from dream-seller, where can I get one?
I got this thing almost a week ago, so it's annoying to be in the dark about so many issues. eh-smiley.gif

You get what you pay for lol, anyway I can try and help answer a few questions.

#2. Where are you located (just out of curiosity). My box was in good shape INSIDE, but the outside and near bottom is was very damp (like, wet and soggy, almost as if someone dropped it in foot-high water, then took it back out to try lol, and I think this has something to do with the yellowish tinge btw!). I think it could be something to do with the plane and altitude, making the boxes very soggy/soft, then it sits in DHL's warehouse which COULD also be humid inside, who knows. Someone should really inform them that our boxes are coming back wet though, and I think the monitors inside are being affected as well. The paint on the metal on top, specifically (peeling away).

#4. Buyer Protection is 45 days since purchase, keep that in mind. As far as ebay return policies, those are seller-dependent.

#5. Tilt in which direction? To face up? If you mean rotate, make sure you tilt to face up before spinning it into portrait mode.

#6. I would also like to know the shipping charges back to SK, but anyway, I doubt they will take your return, they might just send you a new stand.
post #2820 of 6483
Quote:
Originally Posted by farstar View Post

It's a shame to hear this. I want to buy another Pixel Perfect 2720MDP from Accesorieswhole as they seem to be the most selective about what they will ship compared to other sellers I've purchased from (yeah dream-seller, I'm giving you the stink-eye from across the Pacific as I write this).
Hopefully this situation will improve soon.

My MDP from AW arrived today...according to Fedex. Can't wait to get home and check it out!
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