Still working on good news on CrossOver.
Recently I caught some sellers who copied my Korean to English translation of product description and made report to Ebay.
Beside of providing good to best services for customers, I've been busy setting up the remote office in USA (located in California Hoah~)
handling the VERO programme on Ebay and also trying to get more information about Brand registry on Amazon as well.
CS has been more than ever since I've been receiving messages from buyers who purchased their monitors from other sellers who do not provide proper service they ought to do.
I feel very unfortunate and unhappy for those buyers that I could not offer any other services for them in current situation.
But, when AW and CrossOver could get another contract about its customer services for international online market place sales, I may able to provide customer service for buyers who purchase theirs from other sellers. But, Please notice, AW is working very hard to deal with what is best for customers.
Hope we could shake our hands with CrossOver on many things..
The other issue is that,
AW do not provide much discounted price even we sell monitors at higher price compare to other sellers.
I think now people understand and acknowledge about WHY AW has higher price and still receives good recommendations and commentaries from buyers after all.
The price is higher than others because we provide services up to 1 year as we promised.
We've been providing return/refund / replacement services for free of charge within 30days from purchased date.
After the 30 days, we provide the repair services that is guaranteed from Manufacturer and/or we provide components that buyer needs to fix the monitor like power adapter, PCB board and other devices for free.
So, please encourage us for what we do and support us for ever. lol
Recently I received a meesage on Ebay as below:
and here's my reply for that :
Very upset and unpleasant to receive thretening message from potential buyer(s) and I meant that I could stop selling monitors to EU if that matters.
Recently, I am struggling so much on Amaon Europe because of buyers leave negative feedbacks and/or A to Z claims so easily without giving me a time to make explanations and make sure that monitor has to ve returned. It seems like Amazon customers are very rude and not so cooperative to solve problems but requesting money back/replacement.
Please notice that we do not sell monitors that is already broken, damaged or not working.
Why would AW send DOA/ defective monitors to buyers and expect to get complains for return/refund from buyers?
I fully understand that you get upset to receive monitor that is not working properly.
Notice that I am also upset and unhappy as much as you do to receive message about monitor is not working properly.
Most of the time when I get monitors back for its defective, I am really dissapointed to see that monitor functions so well that I cannot understand the claim originally reported to me.
All I ask to you is that,
please read thoroughly on the product descriptions first, if you have questions about product, please contact me, check your PC and graphic card specification and make it sure it is compatible with.
If you unfortuately received your monitor in damaged and not working properly,
1. Try to connect all cables tight and correct
2. Try to connect monitor with different PC to check its condition.
3. Do not treat me as a thief who is holding you money.
4. Contact me at my email or on ebay message, if possilbe in details,
- Purchased date, product name, your ID/name
- PC specification/ Graphic card name - > to check compatibilities
- Include photo/video clip showing monitor malfunctions
That will make return/replacement process faster and shall not wait days after days.
About Green PCB vs Blue PCB,
I recently received a lot of this message,
Blue PCB was placed for May, June and maybe some of the July shipped monitors.
Recent monitors have Green PCB and shall not be worried for its burn out.
So, Please do not disassemble your decent monitors at your door to check for Green PCB.
We do not ask and recommend to open monitor backside to check its color of board unless monitor needs to checked up.
Any damage occured by buyers shall not be considered as a return/refund.
Unfortunate news to share,
Due to the shortage of IPS panel, Yamakasi and Acheiva temporarily stopped its supply to dealers.
and CrossOver is hacing difficulties to producing monitors.
We expected to have lower price offered from Manufacturer for its holiday season, but Manufacturer is considering rasing its price up instead of down.
Let's see what AW could make things changed..
Chao.Edited by amazing235 - 11/1/12 at 8:13pm