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CrossOver 27Q LED/LED-P, 27M LED, & 2720MDP GOLD LED Monitor Club - Page 378

post #3771 of 6483
Quote:
Originally Posted by user33 View Post

Should paypal's buyer protection feature act as some sort of "guaranty" against defective, damage, or non-shipment purchase? or it is just total BS (i.e., paypal would not intervene, or made it so that is is near impossible to actually get the refund even if items are indeed defective/damaged)?

I think paypal only covers you for 45 days after that they wont do anything for you. I would say give them a message and tell them that you will contact paypal if they don't let you know what's happening and that will make sure they reply back to you. Who did you buy it from
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post #3772 of 6483
Quote:
Originally Posted by Cloudz00x View Post

To give you an idea. Im in NY, EST time. I usually get all my responses from emails I sent around 11pm-3am at night. You have to give it time. Also send 1 more email, guarantee you will get a response but it's gonna be most likely when your sleeping unless you have insomnia.
I'm also waiting on a response from AW, but they get back to you. Just wait.

I emailed them since last Friday! It is now 10:20 PM NY time Monday night and they still not responding to my email, let's what kind of game are they paying. Refuse to communicate with customers regarding quality/shipping issues would not help them if it finally had to resort to use paypal payment dispute process, correct?
post #3773 of 6483
Quote:
Originally Posted by MrKay View Post

I think paypal only covers you for 45 days after that they wont do anything for you. I would say give them a message and tell them that you will contact paypal if they don't let you know what's happening and that will make sure they reply back to you. Who did you buy it from

I had both emailed and opened paypal case and sent messages through paypal resolution process (paypal's web-based messaging system that keeps track of communications between buyer and seller), but it is a one way communication, they stopped communication since last Wednesday.

Can't understand why would any seller refuse to communicate to resolve issues, unless they know that payapl won't force them to refund customer's purchase, no matter how wrong sellers are. Could that be a possibility (that paypal is protecting sellers and screwing buyers)?
post #3774 of 6483
Quote:
Originally Posted by user33 View Post

I had both emailed and opened paypal case and sent messages through paypal resolution process (paypal's web-based messaging system that keeps track of communications between buyer and seller), but it is a one way communication, they stopped communication since last Wednesday.
Can't understand why would any seller refuse to communicate to resolve issues, unless they know that payapl won't force them to refund customer's purchase, no matter how wrong sellers are. Could that be a possibility (that paypal is protecting sellers and screwing buyers)?

Paypal usually puts a hold on the funds and only releases it a few weeks after the transaction. So they do protect the user. Plus, if the seller doesn't respond to the dispute, you'll automatically win by default.

Don't worry, you're covered. A bit of a hassle though.
post #3775 of 6483
Quote:
Originally Posted by nicedart View Post

If I was to purchase a screen on E-bay, it would be from AW. I am not hitting her with a negative comment. She seems to have the best CS reports combined with one of, if not the best pixel warranty.
I am just not willing to send $400 of my money out without being absolutely sure of what I am receiving. I simply noticed she had stated in a post that all of the new monitors being sold had the green PCB, when that response I got implies that is not the case.
I wanted information on why people are not more seriously considering an Auria with how the prices on the Crossovers not being very competitive. MC ships these screens so it's not a location thing. It basically comes down to a Crossover from AW for $380 + customs, or an Auria $400 + shipping.
It comes down to roughly $20. Is the Crossover a better product for $20 less? Is it worth the hassle or risk to deal with a merchant in Korea as opposed to one here in the states? I am not implying that one is better than the other. I am merely suggesting that it's worth opening up the discussion.
A lot of people here view this thread and are looking for information. I wanted to make sure that the members of our community had all the information possible to make this purchase.

Go for the local one, the $20 is for peace of mind. For a $50 difference I'd go for the Crossover since I think they look great with the all metal housing. Pretty unique looking smile.gif
post #3776 of 6483
Quote:
Originally Posted by user33 View Post

I had both emailed and opened paypal case and sent messages through paypal resolution process (paypal's web-based messaging system that keeps track of communications between buyer and seller), but it is a one way communication, they stopped communication since last Wednesday.
Can't understand why would any seller refuse to communicate to resolve issues, unless they know that payapl won't force them to refund customer's purchase, no matter how wrong sellers are. Could that be a possibility (that paypal is protecting sellers and screwing buyers)?

Since you didn't buy from ebay and you just paid with paypal it's hard to say what paypal will do for you. But am sure they will get your money back but like i said if it takes more then 45 days paypal wont help you at all. And the other thing is paypal gives the sellers 20 days or more to reply back if i remember correctly and if that goes over 45 days then as i said before they wont help you at all. Also didn't you say you bought another one as well from them after you bought the two. Have you already received that one. The only thing you can do now is wait for them to reply back or wait for paypal to sort the problem out for you. Another thing is you should have read the forum hear before buying from an unknown seller which most of the people hear bought it from accessorieswhole, bigclothcraft, red-cap, dream-seller, green-sum just to name a few. But the two i listed first are best for customer service. But i guess it's not your fault. That's why i say add a little bit more money and get a Nixeus WQHD 27 or an Auria EQ276W 27 and that way if something does ever happen in the long run you know that your safe.
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post #3777 of 6483
Is there any tutorial on how to open up a Crossover? I'll look into the PCB board. AW told me if there is a burn on my blue pcb board they'll send me a green one. Also, returning this monitor would be a shame, because return shipping costs on AW will be €350! Thats more than the monitor itself.
post #3778 of 6483
Quote:
Originally Posted by MrKay View Post

Since you didn't buy from ebay and you just paid with paypal it's hard to say what paypal will do for you. But am sure they will get your money back but like i said if it takes more then 45 days paypal wont help you at all. And the other thing is paypal gives the sellers 20 days or more to reply back if i remember correctly and if that goes over 45 days then as i said before they wont help you at all. Also didn't you say you bought another one as well from them after you bought the two. Have you already received that one. The only thing you can do now is wait for them to reply back or wait for paypal to sort the problem out for you. Another thing is you should have read the forum hear before buying from an unknown seller which most of the people hear bought it from accessorieswhole, bigclothcraft, red-cap, dream-seller, green-sum just to name a few. But the two i listed first are best for customer service. But i guess it's not your fault. That's why i say add a little bit more money and get a Nixeus WQHD 27 or an Auria EQ276W 27 and that way if something does ever happen in the long run you know that your safe.

Yes I also emailed them that I want to buy a 3rd monitor, and asked them to invoice me. They had not responded to any of my emails.

I was going to give them more business, never would had thought any seller would refuse communication, I was too naive, or there is something very wrong with this seller, still can't figure it out.
post #3779 of 6483
Quote:
Originally Posted by user33 View Post

Yes I also emailed them that I want to buy a 3rd monitor, and asked them to invoice me. They had not responded to any of my emails.
I was going to give them more business, never would had thought any seller would refuse communication, I was too naive, or there is something very wrong with this seller, still can't figure it out.

The other thing you can do is call paypal and tell them what's happening and tell them you want a full refund. Do this as soon as possible. While you still under that 45 days
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post #3780 of 6483
Quote:
Originally Posted by Cloudz00x View Post

Yep, exactly. Those are the newer revisions that do not need the led pcb, since the mainboard is a all-in-one. These do not have burning issues.

My crossover doesn't have any pipes in between the DVI and power connector and I can't see a separate PCB board just for the LED, although the power and brightness buttons are on the back of the monitor located at the bottom right. I checked with my seller, BCC that it has the new green PCB and they assured me that there won't be any overheating issues (also serial number at the back states 2012090000004 - I assume it was manufactured in September 2012). Are you sure you're not confusing the pipes with the crossovers that have inbuilt speakers?
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