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CrossOver 27Q LED/LED-P, 27M LED, & 2720MDP GOLD LED Monitor Club - Page 537

post #5361 of 6483
i'd contact your seller. you might want to open it up and make sure nothing is loose as well
post #5362 of 6483
Yup, I did contact him as soon as I verified what was happening. Here I am trying to understand if this is unheard of or if it's something that's occured to somebody else.

It's pretty frustrating, because for all practical aspects the monitor is downright gorgeous.

What I discovered is that these glitches happen even when no signal is fed to the monitor. I found out by accident, when I turned off the computer and the "No DVI signal" on a black screen was accompanied by the same kind of glitches. I later verified it happens all the time, even if I turn it off and then back on, with computers switched off.
post #5363 of 6483
something could be loose inside. open her up and see!
post #5364 of 6483
Anyone order from this seller yet?

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190701182588&ssPageName=ADME:X:RTQ:US:1123

Seems to be offering a better dead pixel guarantee and cheaper than AW. Has 99% so pretty high up there.
post #5365 of 6483
Quote:
Originally Posted by cooler2442 View Post

Anyone order from this seller yet?

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190701182588&ssPageName=ADME:X:RTQ:US:1123

Seems to be offering a better dead pixel guarantee and cheaper than AW. Has 99% so pretty high up there.

there has been some negative things about them in this thread. but not many people have bought from them

they are also same as astromobile and definitely has been some bitterness with them and some members.

i'd still pick AW for the communication, customer service, and day and half shipping from korea to u.s.
post #5366 of 6483
Quote:
Originally Posted by Descadent View Post

something could be loose inside. open her up and see!
Anything specific I should be looking for? Has it ever happened to anybody else in the community?
post #5367 of 6483
Yes with stuff being loose from shipping but far as your problem specially I don't recall. Worth a shot
post #5368 of 6483
I need some advice on what people think might be wrong with my Crossover. I made some posts a few pages back but I'll summarize everything up to this point:

I bought a new Crossover and from day 1 its been having this strange issue where the monitor will turn on, with a functioning backlight, but the display will stay blank. It doesn't do this all the time, if the monitor has been off for a few hours and is turned on in works immediately as it should (most of the time anyway). Once its working, it has no problems (doesn't ever turn off or go blank). If the monitor goes to sleep, the problem returns. This originally led me to believe it was some sort of weird temperature issue. However, I've found that when the monitor is not working ,if I leave it on sitting at the blank screen (backlight on) for about 10-15 minutes, it will spontaneously start working, after which point its fine until power cycled. If I power cycle the monitor it returns to the blank state for another 10-15 minutes.

I had contacted my seller who initially misunderstood my problem for the backlight issue and sent me a new LCD controller. I installed this anyway just cause I had it, to see if maybe it would fix it, which it did not. I was then sent a replacement main PCB (the largest PCB located in the center) which I was hopeful would resolve the issue. Unfortunately however, this did not fix my problem. So now I'm essentially out of easily replaceable parts (at least that I can think of) and I'm wondering if anyone with more technical knowledge could suggest what's going on or why it takes 10 minutes for my monitor to become active, yet works immediately on a cold start.

Just to confirm things I've tried:
I've tried 3 different power supplies, and 3 different DVI cables (I own another Crossover that works fine)
I've swapped ports
I've tried the monitor on my roommates computer (same issue)
My other Crossover works fine, so I don't think its my computer. I'm running a 7970. My roommate is running a GTX 560, so its not an issue of a specific videocard either.

I'm at a complete loss, and I suspect I'll have to do an exchange. However, if I can avoid an exchange it would be much preferred.

Thanks in advance for your input.
post #5369 of 6483
Quote:
Originally Posted by tehpsyc View Post

I need some advice on what people think might be wrong with my Crossover. I made some posts a few pages back but I'll summarize everything up to this point:

I bought a new Crossover and from day 1 its been having this strange issue where the monitor will turn on, with a functioning backlight, but the display will stay blank. It doesn't do this all the time, if the monitor has been off for a few hours and is turned on in works immediately as it should (most of the time anyway). Once its working, it has no problems (doesn't ever turn off or go blank). If the monitor goes to sleep, the problem returns. This originally led me to believe it was some sort of weird temperature issue. However, I've found that when the monitor is not working ,if I leave it on sitting at the blank screen (backlight on) for about 10-15 minutes, it will spontaneously start working, after which point its fine until power cycled. If I power cycle the monitor it returns to the blank state for another 10-15 minutes.

I had contacted my seller who initially misunderstood my problem for the backlight issue and sent me a new LCD controller. I installed this anyway just cause I had it, to see if maybe it would fix it, which it did not. I was then sent a replacement main PCB (the largest PCB located in the center) which I was hopeful would resolve the issue. Unfortunately however, this did not fix my problem. So now I'm essentially out of easily replaceable parts (at least that I can think of) and I'm wondering if anyone with more technical knowledge could suggest what's going on or why it takes 10 minutes for my monitor to become active, yet works immediately on a cold start.

Just to confirm things I've tried:
I've tried 3 different power supplies, and 3 different DVI cables (I own another Crossover that works fine)
I've swapped ports
I've tried the monitor on my roommates computer (same issue)
My other Crossover works fine, so I don't think its my computer. I'm running a 7970. My roommate is running a GTX 560, so its not an issue of a specific videocard either.

I'm at a complete loss, and I suspect I'll have to do an exchange. However, if I can avoid an exchange it would be much preferred.

Thanks in advance for your input.

If I were in your shoes, and I swapped two PCBs already, I would be asking for a replacement. You have made a very reasonable effort in fixing the problem without them having to replace your monitor. How long ago did you buy it? If your seller is uncooperative hopefully you're still in the paypal dispute window. Shipping both ways costs them a lot, so I can understand why they prefer getting the user to swap parts...but you've swapped two of them and still no fix. You deserve a fully working monitor.
Edited by kabes - 3/23/13 at 6:00pm
Galactica
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 3770k @ 4.4GHz Asus P8Z68-V PRO GEN3 EVGA GeForce GTX 680 SC+ Corsair Vengeance 16GB DDR3-1600 
Hard DriveHard DriveCoolingMonitor
Samsung 840 500GB SSD Seagate 3TB, 3x2TB Hitachi Noctua NH-D14 Crossover 27QD 27" 2560x1440 IPS 
PowerCaseAudioAudio
OCZ Z-Series 1000W Corsair 600t Black Asus Xonar Essence STX Little Dot MK III Headphone Tube Amplifier 
Audio
Sennheiser HD 650 headphones 
  hide details  
Reply
Galactica
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 3770k @ 4.4GHz Asus P8Z68-V PRO GEN3 EVGA GeForce GTX 680 SC+ Corsair Vengeance 16GB DDR3-1600 
Hard DriveHard DriveCoolingMonitor
Samsung 840 500GB SSD Seagate 3TB, 3x2TB Hitachi Noctua NH-D14 Crossover 27QD 27" 2560x1440 IPS 
PowerCaseAudioAudio
OCZ Z-Series 1000W Corsair 600t Black Asus Xonar Essence STX Little Dot MK III Headphone Tube Amplifier 
Audio
Sennheiser HD 650 headphones 
  hide details  
Reply
post #5370 of 6483
Quote:
Originally Posted by kabes View Post

If I were in your shoes, and I swapped two PCBs already, I would be asking for a replacement. You have made a very reasonable effort in fixing the problem without them having to replace your monitor. How long ago did you buy it? If your seller is uncooperative hopefully you're still in the paypal dispute window. Shipping both ways costs them a lot, so I can understand why they prefer getting the user to swap parts...but you've swapped two of them and still no fix. You deserve a fully working monitor.

I actually opened up a paypal dispute when the initial problem happened just as a way to protect myself, that dispute is still open and will close on its own in 4 days. I should hear back from them on Monday regarding the exchange, they haven't refused to do an exchange or anything, as the latest part (the main PCB) arrived on Friday so no problems there, but I'm definitely gonna see if I can do something with paypal to keep the case open just to further protect myself.
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