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[No Bug - Hotmail issue] Subscription emails are seen as suspicious by hotmail's mail filter

post #1 of 20
Thread Starter 
First of all, I'm sorry if this isn't the right place to post this, but it seemed like the appropriate place
Since yesterday, my hotmail mailbox (or more specifically MS Smartscreen) has decided to flag all incoming mails from OCN (mostly subscriptions) as dangerous for some reason.
Reproducibility: Yes, every time
Repro Steps: open my mailbox, open the subscription email and notice it got flagged as suspicious
Expected: subscription email not getting flagged as supsicious
Notes: Any additional information that will help us diagnose the issue
Browser, active browser addons, and operating system: Chrome, Adblock Plus, Avast Browsr plugin thing, win7 Ultimate x64
URL where the issue occurs: hotmail mailbox
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post #2 of 20

Yeah, also noticed this from PM notifications. It doesn't happen for all users though, but it's always the same ones (can provide a list if needed).

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post #3 of 20
Yeah, I've got this problem. i put in a bug report to http://windowslivehelp.com/thread.aspx?postid=E020DD78-1A01-4512-AEC9-1D75D971B8E7&wa=wsignin1.0#E020DD78-1A01-4512-AEC9-1D75D971B8E7 and they got me to try a few things, sometimes twice, and finished up with:
Quote:
Hi alancsalt,
Thank you for the feedback. I greatly appreciate your patience and understanding while we continue to investigate this issue. At this time I regret I do not have a solution or any additional updates for you. Please continue checking back for updates.

Thanks,
Windows Live Ryniel P.

Basically, they can't fix it.

Seemed to start for me on or about 12th March.
Re-entering subscriptions@overclock.net seems to get rid of existing unsafe tags, but WindowsLive promptly resumes tagging all subsequent subscription emails as "suspicious".
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post #4 of 20
Hey guys,

We're checking into this and some other possibly related email deliverability issues.

Thanks for the patience!
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post #5 of 20
Quote:
Originally Posted by zodac View Post

Yeah, also noticed this from PM notifications. It doesn't happen for all users though, but it's always the same ones (can provide a list if needed).

 

If you could list that, it would be great.  Maybe it's a keyword in the names that seems suspicious to their software?  Honestly I'm not sure what we can do on this point since we have no control over what Hotmail flags or why.  I'm not a Hotmail user, but maybe putting the From addresses we use for subs and notifications into your trusted addresses/contacts would help?  Just a thought.

post #6 of 20

It's gotten worse since the bug was originally posted. At the time, certain users weren't giving the error (PMs from Chipp, juano and sweffymo for some examples) wouldn't give the error, while many others would. However, all emails give it now, without fail.

 

It started last update for certain; I don't see anything in the release notes affecting emails, but the change to the system's tolerance of JS failures has caused a few other minor things... is it possible it's related to that?

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post #7 of 20
Quote:
Originally Posted by SJHuddler View Post


If you could list that, it would be great.  Maybe it's a keyword in the names that seems suspicious to their software?  Honestly I'm not sure what we can do on this point since we have no control over what Hotmail flags or why.  I'm not a Hotmail user, but maybe putting the From addresses we use for subs and notifications into your trusted addresses/contacts would help?  Just a thought.

Give us a break. It's the first thing most of us tried. It's the first thing Hotmail themselves suggest - delete the safe sender entry and re-enter it. As I think I posted before that did almost nowt. It got the flag off previous posts, but subsequent posts got flagged just like before. Every single subscription email from overclock.net and no others.

I posted this at answers.microsoft.com and got nowhere. http://answers.microsoft.com/en-us/windowslive/forum/hotmail-email/smartscreen-filter/a1a4c63a-c1f3-4e12-948c-c3b17a35f68a?msgId=e020dd78-1a01-4512-aec9-1d75d971b8e7
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post #8 of 20

Sorry but the obvious stuff has to be suggested.  I see the Hotmail staff aren't exactly being helpful...sounds like the issue is on their end in this case.  If you've trusted the sender, it should not be filtering at all.  That said, I'll see if anyone here has a better idea since it's odd that it seems to be OCN-specific.

post #9 of 20
I'm no expert in this, but I just wonder if the option of a plain text notification might not help, given that most spam filters seem to react to html/rich text?
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i7 - 5960X Asus Rampage Extreme V Gigabyte Titan X 12GB G.SKILL Ripjaws 4 series 16GB (4 x 4GB) 288-Pin... 
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post #10 of 20

I doubt it, but either way we're probably not likely to change the entire layout because one email provider erroneously sees it as suspicious.  I had people here take a look at this and verified that we have made no changes at all on our end in the last couple of weeks and that this must be an issue with Hotmail.  I hope they eventually give you some good feedback as to why their Safe Senders is nonfunctional, but there isn't anything we can really do on our end, unfortunately.  If you hear anything further from them, let me know.

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