Overclock.net › Forums › Cooling › Water Cooling › Corsair's Response to Leaking H100.
New Posts  All Forums:Forum Nav:

Corsair's Response to Leaking H100.

post #1 of 35
Thread Starter 
So if you were around this sections about 2 weeks ago, you would of noticed a thread I made asking for help for a leaking H100 and needed advice. This is a somewhat review of Corsair's service because some people asked me to tell them how it went.

The original thread is here:
http://www.overclock.net/t/1223748/help-h100-leaking-need-advice/100#post_16675181
It contains all the information of the build, leakage, pictures etc. of the leakage from the pump and onto the Video Card.

Throughout the process of that incident people told me to get a temporary CPU cooler and contact Corsair right away. I went to their website and placed an RMA request giving them all the details. I just received a single response of "I'm sorry to hear that, please proceed with the RMA process" and never heard from the after that because gMail likes to think they're spam.

A little confusion but I was contacted by CorsairGeorge and settled the problem. I finally came into contact with 2 Corsair people helping me through the process. In the end they sent me a UPS tracking slip and refunded me 299.99 for my Video Card and sent a replacement H100 right away.

The RMA process was fast and I received the new H100 and the check on the same day. thumb.gif The H100 that I received was packaged like new (not like the one NewEgg sent me). There was 2 bent fins on the rad but was easily bent into place. (Can't expect a radiator to be perfect) and there was a slight difference to the way this one looks. The pump and hose seemed to feel sturdier and the shroud for the radiator was spaced a little further from the fins. (Because the old one was really close and screwing in the fans would make the screw go through the fins)

My final conclusion:
I have never been happier with a company's customer service in my life. Everything went smooth for my first RMA and ended up perfect with no lose (except $44 for a temporary 212 Evo) I am so happy to have chosen Corsair as a part of my "Corsair/Asus" build and if I could I would give them 6 out of 5 stars.

Thank you Corsair. smile.gif
Edited by Tybotikus - 3/22/12 at 2:30pm
post #2 of 35
Glad everything worked out for you.

You are right, great customer service is why I love Corsair. Things go wrong and parts fail, no matter how high the quality. It is how these situations are handled that gives the measure of a company.

In the process of RMAing some RAM to them at the moment, so far it has been smooth sailing.
Main
(21 items)
 
Work Rig
(17 items)
 
HTPC
(10 items)
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardGraphicsRAM
i7 860 Asus P7P55D - Pro Asus EAH 5850 4GB G.Skill Ripjaw 1600 Cas9 
Hard DriveCoolingCoolingCooling
WD Caviar Blue EK Supreme HF Full Copper Swiftech MCR120 XSPC RX120 
CoolingCoolingOSMonitor
EK FC5850 Copper Plexi EK DCP 2.0 Win7 Home 64bit BenQ EW2420 
PowerCase
OCZ ModXStream Pro 600W Antec Sonata Elite 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
PowerCase
Silverstone Sfx Series ST45SF 450W Silverstone SG05 
  hide details  
Reply
Main
(21 items)
 
Work Rig
(17 items)
 
HTPC
(10 items)
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardGraphicsRAM
i7 860 Asus P7P55D - Pro Asus EAH 5850 4GB G.Skill Ripjaw 1600 Cas9 
Hard DriveCoolingCoolingCooling
WD Caviar Blue EK Supreme HF Full Copper Swiftech MCR120 XSPC RX120 
CoolingCoolingOSMonitor
EK FC5850 Copper Plexi EK DCP 2.0 Win7 Home 64bit BenQ EW2420 
PowerCase
OCZ ModXStream Pro 600W Antec Sonata Elite 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
PowerCase
Silverstone Sfx Series ST45SF 450W Silverstone SG05 
  hide details  
Reply
post #3 of 35
Quote:
Originally Posted by Tybotikus View Post

So if you were around this sections about 2 weeks ago, you would of noticed a thread I made asking for help for a leaking H100 and needed advice. This is a somewhat review of Corsair's service because some people asked me to tell them how it went.
The original thread is here:
http://www.overclock.net/t/1223748/help-h100-leaking-need-advice/100#post_16675181
It contains all the information of the build, leakage, pictures etc. of the leakage from the pump and onto the Video Card.
Throughout the process of that incident people told me to get a temporary CPU cooler and contact Corsair right away. I went to their website and placed an RMA request giving them all the details. I just received a single response of "I'm sorry to hear that, please proceed with the RMA process" and never heard from the after that because gMail likes to think they're spam.
A little confusion but I was contacted by CorsairGeorge and settled the problem. I finally came into contact with 2 Corsair people helping me through the process. In the end they sent me a UPS tracking slip and refunded me 299.99 for my Video Card and sent a replacement H100 right away.
The RMA process was fast and I received the new H100 and the check on the same day. thumb.gif The H100 that I received was packaged like new (not like the one NewEgg sent me). There was 2 bent fins on the rad but was easily bent into place. (Can't expect a radiator to be perfect) and there was a slight difference to the way this one looks. The pump and hose seemed to feel sturdier and the shroud for the radiator was spaced a little further from the fins. (Because the old one was really close and screwing in the fans would make the screw go through the fins)
My final conclusion:
I have never been happier with a company's customer service in my life. Everything went smooth for my first RMA and ended up perfect with no lose (except $44 for a temporary 212 Evo) I am so happy to have chosen Corsair as a part of my "Corsair/Asus" build and if I could I would give them 6 out of 5 stars.
Thank you Corsair. smile.gif

Thanks for posting back with this. To often we only hear the horror stories.

Glad to hear corsair stands behind they're products.
Vishera
(14 items)
 
Haswell
(13 items)
 
 
CPUMotherboardGraphicsRAM
AMD FX 8320 ASUS M5A97 R2.0 ASUS 7770 DCII 1GB 16gb (2x8gb) Corsair Vengance @ 1600 10-10-10-2... 
Hard DriveHard DriveHard DriveCooling
Samsung 840 Pro 128gb SSD Intel 320 80gb DROBO 10TB (5x2TB) NAS Corsair H100 
OSMonitorKeyboardPower
Windows 8 Catleap Q270 27" 1440p Razer Black Widow Ultimate Corsair CX750m 
CaseMouse
Danger Den Torture Rack Logitech G500 
CPUMotherboardGraphicsRAM
Intel 4670k 4.7ghz @ 1.4v ASUS Z87-Pro  HD 4600 4gb (2x2gb) Crucial 1600mhz DDR3 
Hard DriveCoolingOSPower
Generic 40gb Swiftech H220 + 2x Cougar Vortex Cf-v 12 @ 1400rpm Ubuntu 12.4 Corsair CX750m 
Case
DangerDen Torture Rack 
  hide details  
Reply
Vishera
(14 items)
 
Haswell
(13 items)
 
 
CPUMotherboardGraphicsRAM
AMD FX 8320 ASUS M5A97 R2.0 ASUS 7770 DCII 1GB 16gb (2x8gb) Corsair Vengance @ 1600 10-10-10-2... 
Hard DriveHard DriveHard DriveCooling
Samsung 840 Pro 128gb SSD Intel 320 80gb DROBO 10TB (5x2TB) NAS Corsair H100 
OSMonitorKeyboardPower
Windows 8 Catleap Q270 27" 1440p Razer Black Widow Ultimate Corsair CX750m 
CaseMouse
Danger Den Torture Rack Logitech G500 
CPUMotherboardGraphicsRAM
Intel 4670k 4.7ghz @ 1.4v ASUS Z87-Pro  HD 4600 4gb (2x2gb) Crucial 1600mhz DDR3 
Hard DriveCoolingOSPower
Generic 40gb Swiftech H220 + 2x Cougar Vortex Cf-v 12 @ 1400rpm Ubuntu 12.4 Corsair CX750m 
Case
DangerDen Torture Rack 
  hide details  
Reply
post #4 of 35
Good to know!
Makes me more proud of my H100 purchase...

EVGA has also given me excellent customer service!
Gamer
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 970 @ 4GHZ Asus P6X58D-E 2X EVGA GTX 970 SC w/ACX 2.0 Cooler 6GB Corsair XMS3 CAS 7 1600Mhz 
Hard DriveCoolingOSMonitor
2X OCZ Vertex 30GB RAID 0 Corsair H100 Win 7 Ultimate 64-bit S23A950D + 55" LED 240Hz 
KeyboardPowerCaseMouse
Logitech G710+ Corsair AX 1200 Corsair Carbide Series Air 540 case Razor Deathadder 3500dpi 
  hide details  
Reply
Gamer
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 970 @ 4GHZ Asus P6X58D-E 2X EVGA GTX 970 SC w/ACX 2.0 Cooler 6GB Corsair XMS3 CAS 7 1600Mhz 
Hard DriveCoolingOSMonitor
2X OCZ Vertex 30GB RAID 0 Corsair H100 Win 7 Ultimate 64-bit S23A950D + 55" LED 240Hz 
KeyboardPowerCaseMouse
Logitech G710+ Corsair AX 1200 Corsair Carbide Series Air 540 case Razor Deathadder 3500dpi 
  hide details  
Reply
post #5 of 35
Wow another lucky Corsair customer. Please check this out http://www.overclock.net/t/1213247/corsair-hs1-problems/0_30
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
Reply
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
Reply
post #6 of 35
Wow, that's impressive that they covered the leak damage. I would have figured they would only replace H100. Kudos to those guys for making things right.thumb.gif
    
CPUMotherboardGraphicsRAM
3930K ASrock X79 Ext7 Evga GTX570 CORSAIR Vengeance 16GB 
Hard DriveOptical DriveOSMonitor
Phoenix SSD+2TB Seagate drives ASUS DVD-RW combo Windows 7 28" Hanns-G HZ281 
KeyboardPowerCaseMouse
MS Natural Corsair TX650 Danger Den Torture Rack Logitech MX518 
Mouse Pad
Desk 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
3930K ASrock X79 Ext7 Evga GTX570 CORSAIR Vengeance 16GB 
Hard DriveOptical DriveOSMonitor
Phoenix SSD+2TB Seagate drives ASUS DVD-RW combo Windows 7 28" Hanns-G HZ281 
KeyboardPowerCaseMouse
MS Natural Corsair TX650 Danger Den Torture Rack Logitech MX518 
Mouse Pad
Desk 
  hide details  
Reply
post #7 of 35
Pretty bauss of Corsair.
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
  hide details  
Reply
Desktop
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Gigabyte Z68XP-UD3P SAPPHIRE Radeon HD 6950 2GB (OC Edition) Corsair Vengenace 8GB (2x4GB) DDR3 1600 
Hard DriveCoolingOSMonitor
Western Digital Caviar Black 640GB Cooler Master Hyper 212+ Windows 7 64-bit LG W2353V-PF Black 23" 2ms(GTG) 
KeyboardPowerCaseMouse
Cooler Master QuickFire Pro (MX Brown) Rosewill HIVE-550W Cooler Master 690 Logitech MX518 
  hide details  
Reply
post #8 of 35
Thread Starter 
I'm glad everyone thinks the same. thumb.gif
I recommend them to anyone for the quality, performance and of course, customer service.
post #9 of 35
corsair is #1 they even replaced your GPU and they dont een deal with GPU's but i'm wondering why they paid for your GPU when obviously corsair doesn't deal with it. but anyways you got the best of both worlds
The Cleaner
(14 items)
 
  
CPUMotherboardGraphicsRAM
I7 980X UD-9 GTX 480 SLI EK BLOCKS Corsair Dom GT 2000MHZ TR3X 
Hard DriveOSMonitorKeyboard
Lots of UBER PR0N GIGS W7 H223BHMID Main Screen U2410x3 (storage for now) Filco Majestice Linear R 
PowerCaseMouseAudio
Corsair 1000HX HA a JOKE RATz9 Titanium HD 
  hide details  
Reply
The Cleaner
(14 items)
 
  
CPUMotherboardGraphicsRAM
I7 980X UD-9 GTX 480 SLI EK BLOCKS Corsair Dom GT 2000MHZ TR3X 
Hard DriveOSMonitorKeyboard
Lots of UBER PR0N GIGS W7 H223BHMID Main Screen U2410x3 (storage for now) Filco Majestice Linear R 
PowerCaseMouseAudio
Corsair 1000HX HA a JOKE RATz9 Titanium HD 
  hide details  
Reply
post #10 of 35
Quote:
Originally Posted by k0rnh0li0 View Post

corsair is #1 they even replaced your GPU and they dont een deal with GPU's but i'm wondering why they paid for your GPU when obviously corsair doesn't deal with it. but anyways you got the best of both worlds

Their product caused the damage.... it was the right thing for them to do. smile.gif
The Sig Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K @ 4.xghz MSI Z68A-GD65 (G3) MSI GTX 970 Gaming SLI @ 1504mhz core/8020mhz m... 16GB DDR3 2x 8gb @ 1866mhz C8 
Hard DriveHard DriveOptical DriveCooling
240GB Sandisk Extreme A few 2tb hdd's. DVDRW Corsair H75 CLC on the CPU 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Dell UP2414Q 4k 60hz 3840x2160 IPS display Coolermaster Cherry MX Brown switch mechanical ... Corsair TX 950w 
CaseMouseMouse PadAudio
Fractal Design Define R3 Black Pearl Logitech MX518 EverGlide Titan "Medium" Soundblaster Z PCIE 
  hide details  
Reply
The Sig Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600K @ 4.xghz MSI Z68A-GD65 (G3) MSI GTX 970 Gaming SLI @ 1504mhz core/8020mhz m... 16GB DDR3 2x 8gb @ 1866mhz C8 
Hard DriveHard DriveOptical DriveCooling
240GB Sandisk Extreme A few 2tb hdd's. DVDRW Corsair H75 CLC on the CPU 
OSMonitorKeyboardPower
Windows 8.1 Pro 64-bit Dell UP2414Q 4k 60hz 3840x2160 IPS display Coolermaster Cherry MX Brown switch mechanical ... Corsair TX 950w 
CaseMouseMouse PadAudio
Fractal Design Define R3 Black Pearl Logitech MX518 EverGlide Titan "Medium" Soundblaster Z PCIE 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
Overclock.net › Forums › Cooling › Water Cooling › Corsair's Response to Leaking H100.