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Amd Rma Process Is A Scam?

post #1 of 29
Thread Starter 
Well I did this earlier today about 6 hours ago and forgot to mention this but my Movie/music pc in the livingroom processor died it was a 3700 Clawhammer my old pc and well it has 2 years of warrenty left on it and so I go to register it on AMD weebsite and it says processor not found in database im like WTH is with that so i call them up and they say oohh we found it must have been a glitch so i talk to him on the phone and he say if i overclocked it at all and i said NO which i really did not. Anyways so once im done talking to him he asked if there were bent pins or burnt marks and i said no theres not and he says all kinds of wierd questions then he says is there dust or animal hair in the HSF and i say no i blow it out every weekend Or atleast try to. He asked if there was and in it at the time i said no then he said well you burned it up your just another lieing overclocker and hung up on me and then i called back because they closed at 4:00 and it was 3:58 so i got no answer at all except Were closed then told me the hours.

The thing is theres mean people at AMD.
    
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post #2 of 29
Thats odd, I would call back and report the guy to a manager for doing that. I'm pretty sure they can't hang up on you like that.

I just RMAed a FX57 and It went smoothly even tho, my warranty was voided.. They never asked if I OCed or anything though.
The Leviathan
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The Leviathan
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post #3 of 29
omg no way...that doesn't sound right to me? Call back im sure you'll get RMA'd fine
Kopisaurus
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Kopisaurus
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post #4 of 29
You got his name? Call again ASAP whenever they're open again, explain the situation again, and get higher up in the ranks.
    
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post #5 of 29
Thread Starter 
No i didnt get his name but He asked what mobo i had used and i said the LAnparty ut 250gb Just cause that was a the best mobo for that socket dosn't mean i oc'ed the processor the guy was also sounding drunk or something all i heard was him mumbling.
    
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post #6 of 29
**** thats such bs! RABLE RABLE RABLE RABLE RABLE i'd call and get that fool fired place liek that has a record of every phone call in and out so they will look it up if yo ucomplain enough
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Obelisk
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post #7 of 29
I'm pretty sure you can actually look up who helped you last. I think they mark it on your RMA #. I would request to find the guys name. He should be fired...
The Leviathan
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The Leviathan
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post #8 of 29
If its up to us, were going to PWN that guy out of a job
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Kopisaurus
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post #9 of 29
i'd just like to say again ......... " RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE "
Obelisk
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Obelisk
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post #10 of 29
If it really was 2 minutes before closing theres a few scenarios at play here,

either A) He just wanted to go home asap, as it was closing time so rather than stay the extra ten minutes and help you RMA, he decides to say you overclocked, and hang up so he can go home on time.

Or, B) The reason why the fx57 was RMA-ed and not yours was because obviously if you're going to spend the insane amounts of money that an FX costs, you're valuable to amd, and they know that so they'll do anything they can to keep you coming back.

That's my take on it, personally though I've never RMA'd a processor. Good luck with it though, Call em back!
    
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