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FrozenCPU strikes again.  

post #1 of 193
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I ordered 7 items from FrozenCPU.com and only recieved 6 of them. I called them to tell them about the problem and spoke with Jeff. He told me that the missing item will be shipped to me the same way that the previous parts had been shipped, which was FedEx 1-5 business days. I explained to him that the shipping schedule would not work because I would be out of town in 3 days for over a week. We disputed this back and forth for some time but he told me it was company policy to ship missing items the same schedules as the original order and he wasn't able to change this. I asked to speak to his boss but was denied by Jeff. In the end, I was forced to pay an additional $19.44 to have the part overnighted. Basically, I had to pay for their mistake or be forced to wait 10 days on an in-stock part I paid to have delivered 3-5 days. The missing part was a part of an entire ordered system, thus the system could not be completed without the missing part, holding up the entire project.

I would urge anyone that is considering doing business with FrozenCPU.com to first read their order policies and also read other online reviews. Checking the BBB complaints for any company you're considering doing business with gives insight into the worst part of a companies business practices.

Here are 2 reviews I wish I had read before becoming a customer of FrozenCPU.com

http://www.overclock.net/t/823336/koolance-frozencpu-debacle

http://www.overclock.net/t/1145734/frozencpu-review-done-with-them

As a provider of customer service with my company, when I make a mistake... I do what is necessary to make it right with the customer. I can't believe they thought so little of me as a future customer that they sold me off for as little as $19.44.

Jason
post #2 of 193
I've found them to have the fastest shipping I've ever seen, and never had a problem with any orders. Sorry to hear about your experience.
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post #3 of 193
FrozenCPU's support is known to be horrible, which is why people I know avoid them. I only go there out of habit (and because I make my purchases months apart, and I always forget the other companies frown.gif).
Longshot r4.2
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post #4 of 193
If it's their policy then they can't just change that for you all willy nilly.. besides you're lucky they acknowledged your missing item and even agreed to ship it to you without any hassle. Not every company has the same customer satisfaction and will bump to a faster shipping service over a missing item, not everything's gonna go your way. Sorry but just had to be that guy thumb.gif
post #5 of 193
Thanks for the heads up. I've purchased from them more than a few times. I'll be more watchful now. Thanks again.
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post #6 of 193
Quote:
Originally Posted by kazenagi View Post

besides you're lucky they acknowledged your missing item and even agreed to ship it to you without any hassle.
Really?
Most companies shouldn't even send a part that shows as missing in the order?
I love how, these days, all the onus in "customer service" is on the customer.
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post #7 of 193
I agree with kazenagi, you should be happy, when i ordered some things from a EU retailer there was a problem as i got a 8-pin ATX extender and not a 8-pin PCI extender as i ordered. They refused to ship me the right one due to the shipping costs and instead gave my money back So i basically got a 8-pin PCI extender for free, but i needed a 8-pin ATX extender so i ended up ordering one a couple of days later. Not cheap at all, so you should be happy that they shipped it to you for free. wink.gif

Edit: Ordered a new top cover for my PC-A77 from the very same company, the cover is about 50cm long, when i got the box it was 30x30x10cm, oh they managed to fold the cover how nice. No they forgot to send it, got it later and this time all costs was on them. biggrin.gif
Edited by AlbertMwugabi - 3/27/12 at 3:44pm
post #8 of 193
hmmm... i've been buying a number of things for those guys... haven't had any issues, so far, but maybe i've just been lucky.
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post #9 of 193
Quote:
Originally Posted by Nixuz View Post

Really?
Most companies shouldn't even send a part that shows as missing in the order?
I love how, these days, all the onus in "customer service" is on the customer.

Remember all those issues with Performance pcs when they mess up an order?
post #10 of 193
You couldnt of had the item shipped to maybe a friends house for you told while your were out of town?
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