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FrozenCPU strikes again. - Page 2  

post #11 of 193
I have never had an issue ordering several times from FrozenCPU.
The New Precious
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[Bitfenix] Spectre Pro Red LED - 140mm x 4 [Windows] 7 Ultimate 64-Bit [BenQ] XL2420TX [Saitek] Cyborg V.5 Red LED 
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[ASUS] Xonar Essence STX [Lamptron] FC5-V2 
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[Intel] Core M-5Y10 [Intel] HD Graphics 5300 [Generic?] 8 GB DDR3 [Generic?] 256GB SSD 
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The New Precious
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My Precious...
(24 items)
 
 
CPUMotherboardGraphicsRAM
[Intel] Core i7-4790k [ASUS] Z97-DELUXE [ASUS] GTX 980 Strix [Corsair] Vengance Pro Series 16GB DDR3-2400 
Hard DriveHard DriveCoolingCooling
[Crucial] M550 512GB [WD] Black 3TB x 2 [EK] Supremacy EVO - Gold [EK] GTX 980 Strix - Fullcover w/ Backplate 
CoolingCoolingCoolingCooling
[EK] D5 X-RES Top 100 w/ D5 Vario [Monsoon] 3/8" ID 5/8" OD Compressions - Gold [XSPC] EX240 x 2 [Corsair] SP120 x 5 / AF120 x 1 
OSMonitorKeyboardPower
[Windows] 8.1 Pro 64-bit [BenQ] XL2420TX [Corsair] K70 - Red switches [Corsair] AX750 
CaseMouseAudioAudio
[Corsair] Carbide Air 540 [Razer] Naga Epic [Audio Technica] ATH-A700  [Antlion] ModMic 
Other
[Lamptron] FC5-V2  
CPUMotherboardGraphicsRAM
[Intel] Core i7-960 [ASUS] Rampage III Formula [EVGA] GTX 670 FTW 2GB [Corsair] Dominator-GT 6GB DDR3-1866 
Hard DriveHard DriveHard DriveCooling
[Crucial] M4 128GB [Samsung] Spinpoint F3 1TB x2 [WD] Caviar Black 750GB [XSPC] Raystorm 
CoolingCoolingCoolingCooling
[EVGA] GTX 680 Hydro Copper w/ Backplate  [XSPC] EX360 and EX240 [XSPC] Dual-bay Res w/ [Swiftech] MCP655 [Scythe] Gentle Typhoon AP-15 x 5 
CoolingOSMonitorKeyboard
[Bitfenix] Spectre Pro Red LED - 140mm x 4 [Windows] 7 Ultimate 64-Bit [BenQ] XL2420TX [Saitek] Cyborg V.5 Red LED 
PowerCaseMouseAudio
[Corsair] AX850 [NZXT] Switch 810 Matte Black [Razer] Naga Epic Red LED [Audio Technica] ATH-A700 
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[ASUS] Xonar Essence STX [Lamptron] FC5-V2 
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[Intel] Core M-5Y10 [Intel] HD Graphics 5300 [Generic?] 8 GB DDR3 [Generic?] 256GB SSD 
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post #12 of 193
I have always had better luck with Performance PCs as far as pricing for the item and shipping. Neither site has ever messed up a shipment for me though.
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N+1
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i5 4670k Asus Maximus Hero EVGA 980 G.Skill Ripjaws X 
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WD Black WD Blue H80i w/ SP120 x2 Windows 8.1 Pro 
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Achieva Shimian 27" Ducky Shine 3 TKL reds AX860i Silverstone RV02 EW 
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G700 Ripper XXL Yamaha RX-V373 Receiver Polk Monitor 30 Bookshelfs 
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Polk CS1 Center Speaker Polk PSW10 Subwoofer DT 990 PRO 250 ohm Lian Li BZ-502B w/ Coolermaster SickleFlow 120 Red 
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4670k ASrock z87 750 TI SC G.Skill Ripjaws X 8GB 
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250 GB Samsung Evo 1TB WD Black H220 Win 8.1 
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55" Samsung LED Silverstone 450w SSF Ncase M1 
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A10 6800k GA-F2A88XN-WIF Onboard G.Skill Ares 
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840 Evo H60 Win 8.1 Silverstone ST45SF 
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Rosewill Legacy U3 
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RED Raven
(24 items)
 
Sonic Screwdriver
(11 items)
 
N+1
(9 items)
 
CPUMotherboardGraphicsRAM
i5 4670k Asus Maximus Hero EVGA 980 G.Skill Ripjaws X 
RAMHard DriveHard DriveHard Drive
G.Skill Ripjaws X WD Blue Samsung 840 Evo Samsung 840 Evo 
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WD Black WD Blue H80i w/ SP120 x2 Windows 8.1 Pro 
MonitorKeyboardPowerCase
Achieva Shimian 27" Ducky Shine 3 TKL reds AX860i Silverstone RV02 EW 
MouseMouse PadAudioAudio
G700 Ripper XXL Yamaha RX-V373 Receiver Polk Monitor 30 Bookshelfs 
AudioAudioAudioOther
Polk CS1 Center Speaker Polk PSW10 Subwoofer DT 990 PRO 250 ohm Lian Li BZ-502B w/ Coolermaster SickleFlow 120 Red 
CPUMotherboardGraphicsRAM
4670k ASrock z87 750 TI SC G.Skill Ripjaws X 8GB 
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250 GB Samsung Evo 1TB WD Black H220 Win 8.1 
MonitorPowerCase
55" Samsung LED Silverstone 450w SSF Ncase M1 
CPUMotherboardGraphicsRAM
A10 6800k GA-F2A88XN-WIF Onboard G.Skill Ares 
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840 Evo H60 Win 8.1 Silverstone ST45SF 
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Rosewill Legacy U3 
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post #13 of 193
Thread Starter 
Having it shipped to a friends house? You missed the point I was making.

But to answer your question, no. I moved to Florida for work. In this economy, you go where the work is. All my friends are back home, about 10 hours drive away. My only family lives in Hawaii. Sucks that my personal life can't accomidate FrozenCPU's poor customer service policy when they make a mistake and forget to ship my part.

BTW, something I left out earlier that I just remembered. When I first spoke with Jeff, he asked me who packed and verified my order as listed as the bottom of the parts order sheet. Under packed by, there was a name. Under verfied by, there was no name. They didn't even follow their own procedures which is probably how this all happened in the first place. If it had been verified, the error would have probably been discovered. It's nice of them to stick to company policy when it's their money versus not when it's my money. That's FrozenCPU's customer service at it's finest.

Jason
post #14 of 193
Sorry to hear about your situation and experience. It's pretty customary to send out known missing items with the same shipping as originally ordered. Any adjustment to the shipping speed should be on the customer IMO.
 
Liquid i5
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G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1866 Samsung 840 Pro Series 256GB Heatkiller Waterblocks! Windows 8 Pro 
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Seasonic X-850 Mountain Mods H2gO, black wrinkle, Left H Windo... 
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Intel i5 2500k @ 4.5ghz 1.428v Gigabyte GA-P67A-UD4-B3 EVGA 570 SC SLI@ 900/2000 1.1v G-Skill Ripjaws 16gb 
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Crucial C300 128gb Samsung F4 2TBx4 Raid5 LG Bluray Combo GPU - HK GPUx3 
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CPU - HK Rev 3.0 360+120 Rads, Gentle Typhoon AP-15s Win7 Pro x64 Samsung SyncMaster XL2370 
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Corsair HX750w Cooler Master HAF X Logitech G9 Razer Barracuda AC-1 
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Phenom II x4 945 MSI 790FX-GD70 3x HD 5870 G-Skill Ripjaws 2x2gb Blue 
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Seagate 320gb CPU - XSPC Rasa GPUs - XSPC 5870 & MCW82 RS240 & EX240 
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Liquid i5
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Budget BOINCer
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G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1866 Samsung 840 Pro Series 256GB Heatkiller Waterblocks! Windows 8 Pro 
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Seasonic X-850 Mountain Mods H2gO, black wrinkle, Left H Windo... 
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Intel i5 2500k @ 4.5ghz 1.428v Gigabyte GA-P67A-UD4-B3 EVGA 570 SC SLI@ 900/2000 1.1v G-Skill Ripjaws 16gb 
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Crucial C300 128gb Samsung F4 2TBx4 Raid5 LG Bluray Combo GPU - HK GPUx3 
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CPU - HK Rev 3.0 360+120 Rads, Gentle Typhoon AP-15s Win7 Pro x64 Samsung SyncMaster XL2370 
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Corsair HX750w Cooler Master HAF X Logitech G9 Razer Barracuda AC-1 
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Phenom II x4 945 MSI 790FX-GD70 3x HD 5870 G-Skill Ripjaws 2x2gb Blue 
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Seagate 320gb CPU - XSPC Rasa GPUs - XSPC 5870 & MCW82 RS240 & EX240 
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post #15 of 193
Thread Starter 
I'm sure there's fifty or more people with no problem with their order from FrozenCPU for every 1 person that has a problem.

The "customer service" comes into play when there is a problem with an order. In this case, the "customer service" was poor.

When ordering online, if you make an order and their chimps can pull the order off the shelf, pack it and ship it to the right address there's not a lot of "customer service" going on. When a chimp forgets an item and the administration has to get involved to fix it, that's when a company's customer service is put to the test.

I'm glad that many of you haven't had a bad experience with FrozenCPU. What will you go through one day when they do mess up your order?

Jason
post #16 of 193
Thread Starter 
Quote:
Originally Posted by Angrybutcher View Post

Sorry to hear about your situation and experience. It's pretty customary to send out known missing items with the same shipping as originally ordered. Any adjustment to the shipping speed should be on the customer IMO.

What's customary isn't always what's right, nor is it always good customer service. Sometimes, when you put a customer in a bad position due to your negligence, you should do what is necessary to resolve the issue. $19.44 is a very low cost of making a customer happy and ensuring he comes back to do business in the future.

Jason
post #17 of 193

I agree your customer service was crap, but calling the workers there chimps is uncalled for in my opinion.  This isn't the first time I have heard of a bad experience with this company and I use them on occasion. 

   
The Cavern
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blu ray TONS - See Build Log windows 7 64 bit ultimate Alienware OptX AW2310 23-inch 3D 
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antec skeleton 
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The Cavern
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Corsair Dominator 8 gig ocz agility 240 Western Digital Caviar Black 1 tb Western Digital Caviar Black 1 tb 
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blu ray TONS - See Build Log windows 7 64 bit ultimate Alienware OptX AW2310 23-inch 3D 
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Alienware OptX AW2310 23-inch 3D Alienware OptX AW2310 23-inch 3D g15 corsair 1200ax 
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mountain mods u2-ufo rat 9 
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i7 860 EVGA P55 FTW gtx 560 gtx 560 
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Corsair Dominator Western Digital Caviar Black 1 tb Western Digital Caviar Black 1 tb Intel M4 ssd 
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TONS - See Build Log windows 7 64 bit Samsung SyncMaster 2232BW x 4 Corsair 1000 
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antec skeleton 
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i7 860 EVGA P55 FTW EVGA GTX 295 Corsair Dominator 8 gig 
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post #18 of 193
They left out an item in the op's order, they agreed to ship it back to him with no charge using the method the op already paid for without any hassle

BUT the op wants it to get to him even faster, which would definitely warrant an extra charge imo. The issue isn't frozencpu being a bad vendor but a dispute over not paying an extra fee for faster shipping than what you originally paid for..
post #19 of 193
Don't discredit a company due to a single bad egg. Policy is policy - they have it set for a reason and won't just change it like that.

A mistake was made and unfortunately it didn't fit into your schedule. You can't blame them because you're going to be out of town and they're just following policy.
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post #20 of 193
Thread Starter 
I can blame them because they didn't ship the in-stock item as ordered on the time line that I paid for. Paid services not recieved as ordered. Additional charges to get the missing item a day later than originally ordered. If I had somehow known they wouldn't fulfill my order on my schedule, then I would have paid for faster shipping in the first place so that it met my schedule.

Besides, this thread is only meant to inform future buyers to do their homework as I should have. I don't expect the company to come on the forum and make it right.

Oh, and as for the chimps comment, it was meant to be funny, not degrading. The idea of a bunch of chimps climbing shelves and tossing inventory into boxes is humorous to me. If I'm calling stock boys chimps, then I was a chimp once. Many of us probably were, and I take no offense at my own comment, ty. Get a sense of humor.

Jason
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Overclock.net › Forums › Cooling › Water Cooling › FrozenCPU strikes again.