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FrozenCPU strikes again. - Page 11  

post #101 of 193
If you think this customer service is bad... Just wait until you read how horrible Asus is..

You wanna talk about policies? And where exceptions should be made..Read

http://www.overclock.net/t/1235822/asus-sent-me-a-faulty-mobo-do-i-have-the-right-to-a-second-advance-rma#post_16834738

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post #102 of 193
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This thread is pure comedy. How can you guys still be arguing about this?
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post #103 of 193
Just like to rant bro..

Dont let it bug you out.. just ignore it..We all have something that bothers us and we want to complain about it.. I am sure you have at one point or another.. Maybe not on the forum, but youve complained to someone..

All we want is someone to agree to make ourselves feel better..
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post #104 of 193
I like how a bunch of different reps showed up.
post #105 of 193
Quote:
Originally Posted by Shrak View Post

I like how a bunch of different reps showed up.

Because most of their customers are from this website.

It's like the second thread I see about public rant against a company. It's quite funny to see how OP and reps use the forum as a way to solve the issue... Shouldn't be permitted on OCN.
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post #106 of 193
Thread Starter 
This was never about resolving an issue. This was only a review of my experiences with FrozenCPU. The item had already been shipped and paid for by the time this thread started. Too late to fix anything. It's not meant to reflect the average experience with the company, either. Just mine. Everyone makes mistakes and as Geoff of FrozenCPU probably recalls, I was very calm until I found out I had to pay to get the part they forgot a day later than I originally paid to have them delivered. All of this over $19.44. I guess any publicity is good publicity. Just ask... Hilton... what was her first name again?

;-)

Jason
post #107 of 193
Quote:
Originally Posted by Just a nickname View Post

Because most of their customers are from this website.
It's like the second thread I see about public rant against a company. It's quite funny to see how OP and reps use the forum as a way to solve the issue... Shouldn't be permitted on OCN.

Why wouldnt that be permitted on OCN? That would taking power away from the customer if he cant communicate how he feels with his peers and fellow possible customers of said product.

I dont see how he should be lucky lol, he paid for a product and to ship it so why shouldnt he at the very least expect it? I avoid frozencpu like the plague but there are at times the only place that has what I need. There lack in confidence for their own business practice tells me that I cant trust them as a vendor
    
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post #108 of 193
Quote:
Originally Posted by techspec6 View Post

[...] I was very calm until I found out I had to pay to get the part they forgot a day later than I originally paid to have them delivered. All of this over $19.44.

You're the one who asked for it to be shipped next day, not them. They were going to ship it using the shipping method you paid for originally but since you're moving you needed it quicker, thus the extra surcharge.

I understand that they messed up but it's not like they're going to work around your schedule. They're a business not some daycare waiting to change your diaper.
post #109 of 193
Quote:
Originally Posted by mortimersnerd View Post

Small companies make occasional mistakes with shipping, it's not like Amazon or Newegg which have machines doing the packaging. Shipping replacement parts out using standard shipping is the common practice in the industry, I don't know of any company that will offer free overnight shipping because of a small order issue. I usually don't like to back up FCPU but what they did here is fair in my opinion. Part of the risk of buying online is that an order may have a mistake require a few more days to resolve.

Im not sure I can say this but I have walked one of those E-tailers warehouse and found real people pulling orders thumb.gif But I understand the point your making, I just think the larger companies have more upper management watching through spreadsheets and that rolls downhill.

If I were to guess, 90% + have people pack orders, machines will build pallets of bulk items for other warehouse distribution but on a small quantity like out pc parts its all human handled.
Quote:
Originally Posted by hirolla888 View Post

Well said.
Entitlement issues? What about your ridiculous elitist nature? Essentially what you're saying is that unless someone spends a fortune with a company they're not entitled to good service. You serious? It's because of people like you that companies are putting less and less emphasis on service as they know some people will accept it, people that sit there and take it every time a prepubescent loser on the other end of the phone tells them "it's our policy", well I just read through their domestic shipping policy and it does not state anywhere that errors, on Frozen CPU's part, that result in missing items will be rectified and shipped via FedEx 1-5 business days. You say that not every client can get white glove treatment, who's asking for white glove treatment? All they had to do is slap on a "express" sticker on the package and be done with it, what's 5-10 buks to a business like that? Something so simple could have resulted in a completely different title for the thread - "Frozen CPU is the best"; instead of what it is now.

+1
Quote:
Originally Posted by techspec6 View Post

This was never about resolving an issue. This was only a review of my experiences with FrozenCPU. The item had already been shipped and paid for by the time this thread started. Too late to fix anything. It's not meant to reflect the average experience with the company, either. Just mine. Everyone makes mistakes and as Geoff of FrozenCPU probably recalls, I was very calm until I found out I had to pay to get the part they forgot a day later than I originally paid to have them delivered. All of this over $19.44. I guess any publicity is good publicity. Just ask... Hilton... what was her first name again?
;-)
Jason

Cant blame you for getting mad and sharing your experience. Reviews are what we look for when shopping around, its why we all read reviews on products before we buy them, reviews on the retailers we purchase them from are just as important. Im not gonna say frozencpu is bad on this one experience, but if companies get away with situations the consumer feels weren't handled properly then their procedures wont change. Next time they may think to themselves "Ah man remember when that one guy got all mad and it started an 11 page thread? Maybe we'll send it next day this time"

That said I understand their procedures, and I understand your standpoint Jason. While they havent lost me as a potential customer, I will keep this in mind when choosing who to buy from when I upgrade my water loop later this year.

I personally would like to thank FrozenCPU for commenting on the issue. It is what it is but Im glad to see that they are in here looking into these manors.
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post #110 of 193
I wonder what the FrozenCPU rep has to say about the image of the packing slip. All this chatter about standard procedure and it is as plain as day that they didn't follow their own damn protocol.
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