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FrozenCPU strikes again. - Page 14  

post #131 of 193
Quote:
Originally Posted by JMattes View Post

I see where your coming from. I am having a similar problem with Asus.
Back story for anyone who cares to see the similarities..
I got an motherboard that wouldnt support anything past 1333mhz even if the RAM is higher than 1600mhz stock (it wasnt stable). SO I advanced RMA'd the mobo to minimize down time (a reason I got the board from Asus). They sent me the new one and I send them old one after I got the new.. For some off reason (I am still trying to find the problem) My HDD is now unstable, my original even became corrupted to the point I had to buy a new one.. And now the second seems to created a corrupted file.. I called Asus and they want me to send back the board for 2 weeks to "repair". I cant afford down time and they wont issue me an advance RMA, since I already used the 1 I was entitled too. Its against there policy to send a second advanced RMA.. But why should I have to suffer 2 weeks of down time because they sent me a faulty mobo?
My point
Why should the customer suffer when it was a company mistake. If i were to order an item and after receiving go to return it, I would have to pay shipping back to them and probably even a restocking fee, along with waiting 1-2 weeks for them to process the return... I would have to "pay" for my mistake.. Why shouldnt they be held to the same standard..
However, I do think you making a big deal out of 3-5 day shipping. Especially since you wont be around for a week, even though I think that is your point you could of asked them to hold it for you and time the shipping with your return?
Example of good customer service
I ordered a water loop kit from Performance PC and they emailed me the pump I ordered wasnt instock.. Now they could of held my order until it was back instock, however they upgraded my pump with no additional cost to me so my order wouldnt be delayed.. For that I will recommend them to anyone looking part, it cost them what? Acouple bucks for a different pump?

reasons as you mentioned Is why I order from PPCs and don't mind paying in state sales tax
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post #132 of 193
I recieved a DOA power supply from Corsair,they sent me a pre-paid shipping lable to send it back.The feeling is that a company must have above 1 million in revenue before they are no longer considered a small business and can afford remedies that larger companies are able to provide their customers? Just a thought.If you want to become one of these "over 1 million in revenue" companies perhaps you implement programs that will cause this growth to happen. Now don't give away the store to a guy that breaks something due to his own negligance, but take care of the ones your senses tell you are only seeking what is due them."What makes you think you are our most important customer" this is the vendor equivalent to a customer saying "I will never shop here again".
Edited by PCCstudent - 3/29/12 at 2:58pm
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post #133 of 193
I recently ordered a Dimastech bench station from FrozenCPU and when it arrived, it was missing some of the hardware! I called them and specified the items that were missing and they said they would go out the next day! 3 Days later, I received all the missing hardware plus all the hardware that was sent the first time. I was pretty happy with this service! Never have tried to return anything to them though!
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post #134 of 193
Quote:
Originally Posted by Ironman517 View Post

I doubt Amazon would even do that. people are just trying to take advantage of companies. I mean what would you ask of a normal person to do for you? say you bought a GPU from another member but they forgot some of the accessories, would you expect them to pay for overnight shipping? doh.gif

Amazon would absolutely do that. I ordered a few Blu Ray movies a couple months ago and two were missing. They were shipped overnight to me without me having to force the issue one bit.

Buying something from an individual on a forum and buying something from a company are two totally different things. Best not to compare them.
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post #135 of 193
Quote:
Originally Posted by ljason8eg View Post

Amazon would absolutely do that. I ordered a few Blu Ray movies a couple months ago and two were missing. They were shipped overnight to me without me having to force the issue one bit.
Buying something from an individual on a forum and buying something from a company are two totally different things. Best not to compare them.

You shouldnt compare Amazon and Frozen CPU then either tongue.gif

They are in different leagues.
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post #136 of 193
Quote:
Originally Posted by Ironman517 View Post

You shouldnt compare Amazon and Frozen CPU then either tongue.gif
They are in different leagues.

Sure one is a lot larger than the other but that does not give the smaller company a free pass when it comes to customer service, IMO.
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post #137 of 193
You paid for 3-5 day shipping that is all you should have expected for the missing part period the end. Mistakes happen with any company.
 
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post #138 of 193
Quote:
Originally Posted by bryonhowley View Post

You paid for 3-5 day shipping that is all you should have expected for the missing part period the end. Mistakes happen with any company.

Yet the best companies know how to take care of their customers. Why should I have to wait a week because of their mistake?
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post #139 of 193
Quote:
Originally Posted by ljason8eg View Post

Sure one is a lot larger than the other but that does not give the smaller company a free pass when it comes to customer service, IMO.

Large companies have more money that the smaller companies. In their eyes as a business perspective it iwas not worth it to send you a $X part that they are only making a profit of $X-Y overnight for a ridiculous shipping cost. Amazon makes an exponential amount of money, so they have some to waste tongue.gif
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post #140 of 193
A quick sift through this thread, paying heed to the OPs overall attitude and approach to those that disagree should provide some insight into what FrozenCPU had to deal with. Calling their workers 'chimps' in this thread... Yeah, real classy. thumb.gif

Just so long as we're 'leaving reviews for people to consider,' I thought I would share mine as well. wheee.gif

So I just went through my desk drawer here at work, and I have 5 receipts from FrozenCPU. All of the receipts are signed twice, and one even has my note circled with an extra set of initials. Go figure. Wish I had the stack sitting at home... But I would put money on them all being signed, as well. yessir.gif

I have ordered over 2k USD worth of parts from these guys in the past 12 months, in many separate shipments. Every order shipped out the same day, and I have had no issues with missing items, opened items, defective items, and or poor packing. All of my transactions have been wonderful, to say the least.

Additionally, I wish I actually needed something for one of my rigs, I would honestly spend a couple hundred at FrozenCPU just in spite the awful display of behavior contained in this thread. So you can bet on it, as soon as Ivy is released, and they get EK waterblocks for the Z77 sabertooth and IB chips, I will be shopping at FrozenCPU once more. I dedicate those future purchases to you OP.
Edited by svthomas - 3/29/12 at 2:00pm
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