Overclock.net › Forums › Cooling › Water Cooling › FrozenCPU strikes again.
New Posts  All Forums:Forum Nav:

FrozenCPU strikes again. - Page 15  

post #141 of 193
How's this for a policy: Ship all the parts. Even if they do ship the package overnight to make up for their mistake, it is still a bad mark overall in my book. Why people bend over and take it from companies these days, I just don't understand. I paid for a service and did not receive the service. They should go above and beyond to make that right.
 
Current PC - 550D
(27 items)
 
CPUMotherboardGraphicsRAM
Intel 3570k Asrock Z77E Gigabyte 7970 G Skill RipJaws X 
Hard DriveHard DriveCoolingCooling
Seagate Green Intel 320 SSD XSPC Raystorm Koolance 7970 Waterblock 
CoolingCoolingCoolingCooling
XSPC 1650RPM Fan Alphacool XT45 Laing DDC Bitspower 80mm Reservoir 
CoolingCoolingCoolingCooling
3/8" Copper Tubing Push-to-fit Connectors Bitspower Fittings Tygon Black Tubing 
OSMonitorMonitorKeyboard
Windows 8 Pro Viewsonic VP2770 LED Catleap Coolermaster Storm 
PowerCaseMouseOther
Seasonic 660XP2 Case Labs S3 Logitech G500 MDPC-X Sleeving 
OtherOther
Lamptron FC5 Bitspower Temperature Probes 
CPUMotherboardGraphicsGraphics
Intel 4820k Asus Rampage Gene IV MSI GTX 970 Gaming MSI GTX 970 Gaming 
RAMHard DriveHard DriveCooling
Mushkin Radioactive Intel 320 Seagate Green Laing DDC Pump 
CoolingCoolingCoolingCooling
XSPC Acrylic DDC Top 2x Alphacool XT45 240mm XSPC Fans Bitspower Silver Comp Fittings 
CoolingCoolingCoolingCooling
Tygon Black Tubing Bitspower Reservoir XSPC Raystorm EK FC-Titan Waterblock 
OSMonitorMonitorKeyboard
Windows 7 64 bit Viewsonic VP2770-LED Yamakasi Catleap  Coolermaster Storm Mechanical 
PowerCaseMouseMouse Pad
Seasonic 660W Platinum Corsair 550D Logitech G400 None 
AudioAudioAudio
Pioneer Premier Receiver Paradigm Atoms Polk Subwoofer 
  hide details  
 
Current PC - 550D
(27 items)
 
CPUMotherboardGraphicsRAM
Intel 3570k Asrock Z77E Gigabyte 7970 G Skill RipJaws X 
Hard DriveHard DriveCoolingCooling
Seagate Green Intel 320 SSD XSPC Raystorm Koolance 7970 Waterblock 
CoolingCoolingCoolingCooling
XSPC 1650RPM Fan Alphacool XT45 Laing DDC Bitspower 80mm Reservoir 
CoolingCoolingCoolingCooling
3/8" Copper Tubing Push-to-fit Connectors Bitspower Fittings Tygon Black Tubing 
OSMonitorMonitorKeyboard
Windows 8 Pro Viewsonic VP2770 LED Catleap Coolermaster Storm 
PowerCaseMouseOther
Seasonic 660XP2 Case Labs S3 Logitech G500 MDPC-X Sleeving 
OtherOther
Lamptron FC5 Bitspower Temperature Probes 
CPUMotherboardGraphicsGraphics
Intel 4820k Asus Rampage Gene IV MSI GTX 970 Gaming MSI GTX 970 Gaming 
RAMHard DriveHard DriveCooling
Mushkin Radioactive Intel 320 Seagate Green Laing DDC Pump 
CoolingCoolingCoolingCooling
XSPC Acrylic DDC Top 2x Alphacool XT45 240mm XSPC Fans Bitspower Silver Comp Fittings 
CoolingCoolingCoolingCooling
Tygon Black Tubing Bitspower Reservoir XSPC Raystorm EK FC-Titan Waterblock 
OSMonitorMonitorKeyboard
Windows 7 64 bit Viewsonic VP2770-LED Yamakasi Catleap  Coolermaster Storm Mechanical 
PowerCaseMouseMouse Pad
Seasonic 660W Platinum Corsair 550D Logitech G400 None 
AudioAudioAudio
Pioneer Premier Receiver Paradigm Atoms Polk Subwoofer 
  hide details  
post #142 of 193
Thread Starter 
You do realize that some posters on this thread are proudly carrying a "chimp" tag on their sig. Also thinkgeek.com refers to all their employees as chimps. Get a sense of humor.

Also, you realize that this isn't a tally of who has had good experiences with said company and who hasn't. It's meerly a review and your good experiences doesn't discredit my poor one.

Jason
post #143 of 193
Quote:
Originally Posted by subyman View Post

How's this for a policy: Ship all the parts. Even if they do ship the package overnight to make up for their mistake, it is still a bad mark overall in my book. Why people bend over and take it from companies these days, I just don't understand. I paid for a service and did not receive the service. They should go above and beyond to make that right.

Why a company should bend over and take it from people is beyond me.

Sure they could make exceptions for some people when they make mistakes occasionally, but doing so for every single one would ruin them.
Edited by Shrak - 3/29/12 at 2:20pm
post #144 of 193
Quote:
Originally Posted by Shrak View Post

Why a company should bend over and take it from people is beyond me.
Sure they could make exceptions for some people when they make mistakes occasionally, but doing so for every single one would ruin them.

It's not like the OP said "Ship me the missing part, overnight, for free, and give me a coupon code for free shipping on my next 6 orders, and refund half the price for this one." or anything ridiculous like that. He had an extenuating circumstance that called for a little bit of special treatment, and FrozenCPU was unwilling to provide that special treatment (at least, not without charging him more). I haven't once noticed anyone in this thread say that every single mistake should be handled exactly the same way, and I'm of the opinion that they should not. Again, this was a special case that required special treatment, and was not provided.
Quote:
Originally Posted by subyman View Post

How's this for a policy: Ship all the parts. Even if they do ship the package overnight to make up for their mistake, it is still a bad mark overall in my book. Why people bend over and take it from companies these days, I just don't understand. I paid for a service and did not receive the service. They should go above and beyond to make that right.

Agreed; and in this case, even with the extenuating circumstances, they merely provided "adequate" customer service. With the huge number of retail websites in existence these days, going above and beyond to make your customers happy should be SOP. Anyone can order something from a website and receive it without an issue and be totally happy. What really sets companies apart is the level of service they provide when things DON'T go exactly according to plan.
post #145 of 193
Quote:
Originally Posted by techspec6 View Post

You do realize that some posters on this thread are proudly carrying a "chimp" tag on their sig. Also thinkgeek.com refers to all their employees as chimps. Get a sense of humor.
Also, you realize that this isn't a tally of who has had good experiences with said company and who hasn't. It's meerly a review and your good experiences doesn't discredit my poor one.
Jason

Well if you were an established member here, you'd realize what the chimp challenge badge meant, and why we're proud to carry it. Additionally, you used chimp earlier in a derogatory way, and it's offensive, which is why I said something. You do realize that 'thinkgeek' doing something in no way validates or gives one the authority to belittle FrozenCPU's employees because they're unhappy, right? rolleyes.gif

In closing, one doesn't need my 'good experience' to discredit your poor one, your irrational behavior has done much of that already. thumb.gif
Edited by svthomas - 3/29/12 at 6:55pm
Uncensored
(29 items)
 
AMD PII Rig
(15 items)
 
 
CPUMotherboardGraphicsGraphics
AMD FX 8120 @ 4.8Ghz ASUS Sabertooth 990FX MSI Geforce GTX680 #1 MSI Geforce GTX680 #2 
GraphicsRAMHard DriveHard Drive
PowerColor 7970 ref. (Backup card...) 16 GB Corsair Vengeance PC3 12800 Seagate Barracuda 1TB 7200RPM Crucial 128GB M4 SSD 6Gb/s 
Optical DriveCoolingCoolingCooling
None PrimoChill PrimoFlex PRO LRT Tubing 1/1" ID 3/4... Swiftech MCP655 Koolance VID-NX680 
CoolingCoolingCoolingCooling
Koolance VID-NX680 Danger Den Monsoon D5 Bay Reservoir Enzotech Compression Fittings Scythe Gentle Typhoon AP-15 x4 
CoolingCoolingOSMonitor
EK-Supreme HF XSPC RX480 Win 7 Ultimate 64bit Acer 23" 1080p S232HL #1 
MonitorMonitorKeyboardPower
Acer 23" 1080p S232HL #2 Acer 23" 1080p S232HL #3 Razer BlackWidow Ultimate Mechanical Keyboard Seasonic X750 Gold 
CaseMouseMouse PadAudio
Danger Den 26  Razer Deathadder My cat, or other small, furry creatures. Creative Sound Blaster X-Fi Titanium 
Audio
Sennheiser HD555 Headphones 
CPUMotherboardGraphicsRAM
AMD Phenom II 955 Black Edition ASUS Crosshair iv Formula SAPPHIRE Radeon HD 6950 2GB (unlocked) - ref Corsair Vengeance 8GB (2 x 4GB) 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB 7200RPM None NZXT havik Win 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Samsung 19" LCD Razer BlackWidow Ultimate Mechanical Keyboard  CORSAIR TX650 Antec 902 
MouseAudio
Razer Naga M-Audio Studiophile AV40 Powered Monitor Speakers 
  hide details  
Uncensored
(29 items)
 
AMD PII Rig
(15 items)
 
 
CPUMotherboardGraphicsGraphics
AMD FX 8120 @ 4.8Ghz ASUS Sabertooth 990FX MSI Geforce GTX680 #1 MSI Geforce GTX680 #2 
GraphicsRAMHard DriveHard Drive
PowerColor 7970 ref. (Backup card...) 16 GB Corsair Vengeance PC3 12800 Seagate Barracuda 1TB 7200RPM Crucial 128GB M4 SSD 6Gb/s 
Optical DriveCoolingCoolingCooling
None PrimoChill PrimoFlex PRO LRT Tubing 1/1" ID 3/4... Swiftech MCP655 Koolance VID-NX680 
CoolingCoolingCoolingCooling
Koolance VID-NX680 Danger Den Monsoon D5 Bay Reservoir Enzotech Compression Fittings Scythe Gentle Typhoon AP-15 x4 
CoolingCoolingOSMonitor
EK-Supreme HF XSPC RX480 Win 7 Ultimate 64bit Acer 23" 1080p S232HL #1 
MonitorMonitorKeyboardPower
Acer 23" 1080p S232HL #2 Acer 23" 1080p S232HL #3 Razer BlackWidow Ultimate Mechanical Keyboard Seasonic X750 Gold 
CaseMouseMouse PadAudio
Danger Den 26  Razer Deathadder My cat, or other small, furry creatures. Creative Sound Blaster X-Fi Titanium 
Audio
Sennheiser HD555 Headphones 
CPUMotherboardGraphicsRAM
AMD Phenom II 955 Black Edition ASUS Crosshair iv Formula SAPPHIRE Radeon HD 6950 2GB (unlocked) - ref Corsair Vengeance 8GB (2 x 4GB) 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB 7200RPM None NZXT havik Win 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Samsung 19" LCD Razer BlackWidow Ultimate Mechanical Keyboard  CORSAIR TX650 Antec 902 
MouseAudio
Razer Naga M-Audio Studiophile AV40 Powered Monitor Speakers 
  hide details  
post #146 of 193
I have to put the blame on you for this, in the comments section when you order you can tell them to hold all the parts until everything is in stock. You should of done this knowing a part was not in stock. I love frozencpu, i ordered my liquid cooling from them and got it the next day with 1-5 day shipping. They even shipped me a dual bay res even though it wasent in stock.
old dog
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600K@4.60@1.35v P8Z68-V PRO EVGA 1080 Classified DT Corsair 8GB 1600 
Hard DriveHard DriveHard DriveOptical Drive
3.5Tb raid 0 120 GB SSD 1 TB HDD the internet 
CoolingOSMonitorKeyboard
Custom loop Windows 10 Asus 144hz Ducky Shine 6 Snow White Edition 
PowerCaseMouseAudio
Azza titan 1000w nzxt switch 810 mmo 7 sound blaster z 
  hide details  
old dog
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 2600K@4.60@1.35v P8Z68-V PRO EVGA 1080 Classified DT Corsair 8GB 1600 
Hard DriveHard DriveHard DriveOptical Drive
3.5Tb raid 0 120 GB SSD 1 TB HDD the internet 
CoolingOSMonitorKeyboard
Custom loop Windows 10 Asus 144hz Ducky Shine 6 Snow White Edition 
PowerCaseMouseAudio
Azza titan 1000w nzxt switch 810 mmo 7 sound blaster z 
  hide details  
post #147 of 193
Quote:
Originally Posted by WolfssFang View Post

I have to put the blame on you for this, in the comments section when you order you can tell them to hold all the parts until everything is in stock. You should of done this knowing a part was not in stock. I love frozencpu, i ordered my liquid cooling from them and got it the next day with 1-5 day shipping. They even shipped me a dual bay res even though it wasent in stock.

headscratch.gif
All the parts were in stock but one was missed out from packing for what ever reason.
post #148 of 193
Having deault with Frozen for many years I've had issues that Mark (owner) took care of personally thru both email and phone after hours. I will confirm in my opinion their a stand up company..100%. Of course on the other hand 99% of the people love Corsair for their support, me I think Corsair is BY far the worst company I've had the displeasure of dealing with. So every company cannot please everyone all the time.
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
Main system
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k Gigabyte GA-Z77X-UP7  3 x Sapphire 7950 16 GB GSkill 
Hard DriveOptical DriveCoolingOS
Samsung 830 SSD 2x Samsung F1 Samsung TFC 480, 360, BI 140. EK 250 res. 355 with XSP... Win 7 + Vista 
MonitorKeyboardPowerCase
Catleap Corsair K90 EVGA 1300 G2 Corsair 800d 
MouseMouse PadAudioAudio
Coolermaster Spawn Ratpad Soundblaster XFi HD Logitech Z5500 
  hide details  
post #149 of 193
Quote:
Originally Posted by techspec6 View Post

You do realize that some posters on this thread are proudly carrying a "chimp" tag on their sig. Also thinkgeek.com refers to all their employees as chimps. Get a sense of humor.
Also, you realize that this isn't a tally of who has had good experiences with said company and who hasn't. It's meerly a review and your good experiences doesn't discredit my poor one.
Jason

What is ment by the point that "some posters proudly carry a chimp tag" I do not get the idea here.
WC Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-930@4.05GHz ASUS P6X58D-Preminum XFX GeForce 275 896mb 6GB Corsair TR3X6G1600C8D 
Hard DriveOptical DriveOSMonitor
WD 150gb Raptor LightScan Win 7 64-bit Acer 22" 
KeyboardPowerCaseMouse
G15 Corsair HX620W Antec 1200 several various 
Mouse Pad
none 
  hide details  
WC Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-930@4.05GHz ASUS P6X58D-Preminum XFX GeForce 275 896mb 6GB Corsair TR3X6G1600C8D 
Hard DriveOptical DriveOSMonitor
WD 150gb Raptor LightScan Win 7 64-bit Acer 22" 
KeyboardPowerCaseMouse
G15 Corsair HX620W Antec 1200 several various 
Mouse Pad
none 
  hide details  
post #150 of 193
why didnt you ask for the manager?
GodofDeath
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
RAMHard DriveHard DriveOptical Drive
Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
CoolingOSMonitorKeyboard
Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
PowerCaseMouseMouse Pad
Seasonic X750 Lian Li A05NB Powdercoated/Modded Logitech G500 Razer Sphex 
  hide details  
GodofDeath
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7 970 Asus Rampage III Formula EVGA GTX 460 1gb SSC+ SLI EVGA GTX 460 1gb SSC+ SLI 
RAMHard DriveHard DriveOptical Drive
Dominators GT Red 3x2gb 7-7-7-20 G.Skill Pheonix Pro 120gb WD1002FAEX 1tb ASUS 
CoolingOSMonitorKeyboard
Thermaltake Venomous X Black Windows 7 Professional Dell U2311H Filco 104 Brown 
PowerCaseMouseMouse Pad
Seasonic X750 Lian Li A05NB Powdercoated/Modded Logitech G500 Razer Sphex 
  hide details  
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
This thread is locked  
Overclock.net › Forums › Cooling › Water Cooling › FrozenCPU strikes again.