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FrozenCPU strikes again. - Page 17  

post #161 of 193

Frozen has always been good in my experience.

 

If I ordered some parts and I was missing one or two, yeah, I'd expect them to send the parts that they didn't pack. However, I wouldn't expect free overnight shipping unless I selected it and paid for it in the first place. I would ask, but if told I had to pay for it because I didn't pay for it in the first place, that would be fine. I'd be looking on the bright side of things because they actually shipped you the items they forgot, especially since when ordering online it can turn into "Your word against theirs" type ordeal and nothing would get resolved.

 
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post #162 of 193
Quote:
Originally Posted by techspec6 View Post

Since some members here don't like new members, they're trying to make me look like a bad guy. I mostly ignore that sort of childish behavior and move on. If this forum locked every thread that someone didn't agree with, every thread would be locked. It's not worth debating with some people, because their always right. I'm open to listening to reason and logic, but it seems that the majority of logical reasonable people agree with me on this thread. I see member after member coming in and taking my side on this issue but the same few keep picking apart their positive comments, yet only succeed in making themselves look bad. Svthomas even thinks that spending more money at FrozenCPU will hurt me somehow. Comments like that are more of a comical break from the seriousness of this thread, for me.
Jason
PS. All stock boys are chimps.

I think the issue with some members, is your ~19 posts, are all but one are within this thread started what, 2 days ago? We understand that you weren't satisfied with the shipping you paid. You also weren't satisfied with a known missing part (if I read the post correctly). That part, I sympathize with. As stated 15 pages ago, the vendor offered FREE shipping for the part, no questions asked, for the original shipping method. YOU proceeded to send them a nastygram stating your displeasure, in which they offered next day shipping with you fitting the rest of the bill. I fail to see why these 17 pages are still going.

But...I've been drinking for the past 6 hours, so my thought process may be skewed lol
 
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post #163 of 193
I've had MANY orders with them and generally they are on point. 3 times though I've received my packages with the complete wrong items in it. almost like they didnt even try to verify it... and one of those time I just overnighted the right item... yea that one was wrong too. LOL

But Geoff does a great job over there and they take care of things 100% of the time. just check the packages properly!!!! thumb.gif
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post #164 of 193
I have only made one purchase there - for three case fans...because their selection was great.

I paid for expedited shipping and the package showed up fast. No issues, no complaints.
post #165 of 193
So basically what we're working with here is a customer who was not satisfied with the response of FrozenCPU to the missing item of his order.

He had a project in mind and his complete order would have allowed him to complete the project in due time, but one item was missing. FCPU followed their expressly written policy to only ship the missing item at the rate that was originally paid for. As unfortunate as this is for the buyer who had a set time table for the project, he decided to upgrade his shipping to overnight as to allow ample time for him to complete his build on his own time.

Lets all acknowledge that FCPU realized they made a mistake and offered to send the missing part to the buyer free of charge. Is it their fault that he was going out of town (or whatever the reason was for the deadline) and had a strict time table for his project? Sure, FCPU made a mistake that is easy to make when dealing with high volumes of inventory. Is it their responsibility to work on our schedules though? I dont think so.

This is a place for complaints about customer service. We all deal with vendors on a regular basis, and we all like to know which companies are easiest to deal with. Let us not be so spoiled that we let such little things like our own schedules being interfered with cause a nearly 200 post argument about a company that has served most of us well.

Jason, I feel for you because I have come across small hiccups in my own projects, but what is a week compared to getting the job done right? FCPU is part of this community and we all have our opinions about each vendor, but unless they really mess up let's just leave it at that.
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post #166 of 193
Thread Starter 
Quote:
Originally Posted by LmG View Post


Lets all acknowledge that FCPU realized they made a mistake and offered to send the missing part to the buyer free of charge.

This is precisely why this is a 17 page post. This is exactly where the disagreement occurs. Everyone makes mistakes. That's not the issue.

Your phrasing here sums it up, "free of charge". What would be the alternative? Have me pay all of the shipping cost on an item I had paid for a week earlier that they mistakenly forgot to ship? In hindsight, I wish I had gotten the difference refunded and taken my business elsewhere. Some say I'm lucky to have gotten the missing part at all and that FrozenCPU shouldn't have sent anything? Those people obviously haven't considered inventory count, by lack of experience (knowledge) in the field. The kids in this thread should consult their parents on these kinds of matters. Their parents have more knowledge on these subjects. I do not mean that as a slight, but there is no other way to phrase it. I wish I still had mine to consult.

Every company keeps an inventory. By simply checking how many of the item are currently in stock against how many are supposed to be in stock, they can easily deduct if there was an error on their part. 5 in stock, we should have 4, the extra must belong to that guy. They were not doing me a favor by taking my word. All they did was make a mistake and then offer to rectify the situation by sending the item the same way the original order was sent. It takes 5 days to reach FL from NY via fedex 3-5day ground. 5 days was too long for me to wait on their mistake, regardless of my schedule. Especially since it only cost them $19.44 to upgrade shipping to overnight. Companies get great discounts on shipping, which is why it was so cheap to upgrade. I had done everything correct, yet FrozenCPU wanted to make me wait 5 days on their error. This was after I found the error myself, looked up their number, called them and spent my time. After I've gone out of my way to explain their error, they want to charge me $19.44. It's such a small amount of money that it would have been nothing for them to write it off. Instead, now I have to spend more of my time looking for my wallet, and reading out my card number over the phone for that minuscule amount of money. At that point, they would rather have the $19.44 instead of having me as a returning customer, which I would have been. Make all the assumptions you want, but it was poor customer service.

When they've made an error and it cost $19.44 to correct it and not ruin a customers experience with their company, why wouldn't they? Why does it matter how the first shipment was shipped? If I had paid the priority shipping in the beginning, does that make me a better customer or do they pay more attention to priority shipped orders so they don't have to pay in case of a mistake? I thought I was choosing a shipping schedule, not the level of attention to detail of my order and the service I was to receive if there was an error.

My schedule is irrelevent.

Prior shipping is irrelevent.

Their company policy is irrelevent. (only because they broke company policy, resulting in a ruined customer experience)

The only relevent info is that FrozenCPU forgot to ship a Radiator to a customer and was only willing to ship the part in a manner that the customer would recieve the part 5+ days later. The line between everyone in this thread is drawn based on whether taking 5 days to fix their error was acceptable or if it should have been faster. How good should customer service be, to be considered good customer service.

This thread really has snowballed into something massive. It amazes me, but I still believe the same as I did before I posted this thread. A business should be held responsible for it's errors the same as everyone else. Errors should be rectified quickly and precisely, not at the convenience of the one that has made the error but at the convenience of the one the error has harmed. Waiting 5 days is unacceptable. Customer Support is the backbone of a successful business.

Jason
post #167 of 193
Quote:
Originally Posted by techspec6 View Post

The kids in this thread should consult their parents on these kinds of matters. Their parents have more knowledge on these subjects. I do not mean that as a slight, but there is no other way to phrase it.

So because some of us disagree with you, we're automatically "kids"

Here's a scenario for you. I placed a decent sized order to PPC (~$200) They sent it to the wrong address. Then they left it up to me to drive about 45 minutes to go pick up my order after I went back and forth with them for a week or so. I requested that my shipping charge be refunded to cover my lost time and gas to get my order, and they obliged with little argument.

Did I go create an account on at least one forum (I'm assuming this isn't the only one you came to, but I could be wrong) to "warn" people of my bad customer experience? No. I chalked it up as a bad experience and went on my way, and they'll never get my business again. What you're doing seems like something a "kid" would do.

Either way, you made your point and posted your experience, yet you keep coming back to argue with everyone who disagrees with you. That's why I assume you aren't just a dissatisfied customer, you're just bitter and want everyone to think you are "right."
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post #168 of 193
Thread Starter 
Hey LmG,

The kid part wasn't directed at you.

Jason

edit- it was for a couple way earlier posters that I really believe to be kids.
Edited by techspec6 - 3/30/12 at 5:01am
post #169 of 193
Quote:
Originally Posted by Detroitsoldier View Post

The Chimp Challenge is a competition for Folding@Home, a project designed to help find cures for diseases. Participants dedicate their computer power towards this cause and people are pretty proud of this. Maybe people didn't tell you because you weren't polite or you didn't ask.
PS, just because you are/were a stock boy, doesn't mean you can insult all stock boys.

It honestly seems like this guy is trying to get this thread locked by baiting the OP (and everyone who agrees with him) with base personal attacks. OP has been shockingly polite in the face of your frankly ridiculous accusations (that he hates FrozeCPU and is "disguising" a crusade against them as an unsatisfied-customer-post... srsly?)

Calling stock boys "chimps" is pretty benign. I can't imagine that anyone would honestly be insulted by that, and if you are, you need to grow at thicker skin before attempting the internet.

Why can't you make your point without trying to vilify the OP?
post #170 of 193
It's already been stated. You are lucky that a company would acknowledge the fact an item is missing fro the box but present on an invoice. Generally if its invoiced, you have it.

Please don't rag on FrozenCPU for them not catering to your wants. Jeff was more than willing to care for your needs.

Your local UPS and FEDEX offices never have a problem holding items for later date deliveries if you call ask.

IMO this thread should be closed. Jeff helped you to the best of his companies policy.
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