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FrozenCPU strikes again. - Page 3  

post #21 of 193
Can't say i'v had issues myself, but they often seem unprofessional by just how much of the stuff they list is out of stock
post #22 of 193
Quote:
Originally Posted by 2thAche View Post

I've found them to have the fastest shipping I've ever seen, and never had a problem with any orders. Sorry to hear about your experience.

This. Personally, I've never had any issues, always gotten everything I ordered, and usually if things get shipped from the NY area from FrozenCPU it get's here the next day. Extremely fast shipping.

Their service may be bad, but I've never had an issue.
post #23 of 193
Performance Pcs is great, but they started overcharging on shipping, FrozenCPU has some fairer charges.
PPCs started having two people checking the list so that won't happen again. Frozen Cpu i stopped ordering a while back since PPcs had better prices and service, but now with the increase in shipping im back to frozen.

There isn't many option guys. I mean in good stocked shops.
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post #24 of 193
Lets make sure I have this right. You placed your order, paid for your order and basic shipping. They receive your order, pack and ship your order, minus said part. You receive the package, notice that the part is missing and alert them of the missing part. They acknowledge the missing part and will ship it to you at no extra cost, but you will not be available for delivery. So you expect them to pay the excessive cost of an overnight shipment to fit your schedule.

Yes there was a mistake made, but following their policy is what a company does, it's how they make sure that their company is run the way they want it to be run and not how someone else wants it to. They can't just bow down to one customer's needs and I don't see why they should of made a special case just because you were not available for delivery. Would it have been in their better interest to? Would you have made an account on this forum just to praise their customer service?

I don't understand what you expected them to do and I don't know what was missing or the details around the order. Do you shop with them often? Is there some reason why you deserve preferential treatment? I don't know all, so I can only go off of the information given and that information pretty much says that you just wanted to complain about not getting your way.
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post #25 of 193
im sorry, but i dont trust a persons review on something when they have only been with the community to complain about a store. you have 5 posts, all of them in this thread.

frozencpu is top notch. ive ordered thousands with them and never had 1 issue. they have always been quick and accurate.

im sorry to hear you had issues, but frozencpu is typically one of the best vendors.

plus frozencpu.com gives us a 5% coupon pcapex
    
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post #26 of 193
I typically try to Order from

Amazon firstly ( normally they have everything Newegg does but sometimes cheaper and always with free shipping )
Newegg secondly ( since they're normally priced good and have free shipping )
FrozenCPU lasty ( for the more 'special' stuff that Newegg and Amazon won't carry )
post #27 of 193
Quote:
Originally Posted by techspec6 View Post

I can blame them because they didn't ship the in-stock item as ordered on the time line that I paid for. Paid services not recieved as ordered. Additional charges to get the missing item a day later than originally ordered. If I had somehow known they wouldn't fulfill my order on my schedule, then I would have paid for faster shipping in the first place so that it met my schedule.
Besides, this thread is only meant to inform future buyers to do their homework as I should have. I don't expect the company to come on the forum and make it right.
Oh, and as for the chimps comment, it was meant to be funny, not degrading. The idea of a bunch of chimps climbing shelves and tossing inventory into boxes is humorous to me. If I'm calling stock boys chimps, then I was a chimp once. Many of us probably were, and I take no offense at my own comment, ty. Get a sense of humor.
Jason

Newegg once sent me a wrong DVD drive after parts for an entire rig there and couldn't ship out a replacement for a few days.

Thus, people should avoid Newegg at all costs. Do your homework before you buy from a no-name company like Newegg.
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post #28 of 193
The thing that a lot of people don't understand is that when you buy something, you agree to the seller's terms and conditions. Most of the time, these are not geared to be in your favor in any way. It really is sad that is the way it is, but with the way it is now, if they farted in the box, and you opened it, you could sue them for discomfort.

One way to get around this, is to actually read the terms and conditions for that company, and call them if you have any issues with said terms and conditions instead of just clicking the box when you make an order. The only reason I say it like this, is I was that guy that would just click the box, and be upset later. Now with my current job, terms and conditions de-rail a lot of work and are held up in legal review for months. Now I review everything that I buy except airline tickets, because no matter what you do with airlines, you will be in the wrong. Always avoid a company that has something like, "terms and conditions can be changed at anytime persistent to the seller's needs." Translates into yes, we will screw your order up, and we will not be responsible.
post #29 of 193
Quote:
Originally Posted by Detroitsoldier View Post

Newegg once sent me a wrong DVD drive after parts for an entire rig there and couldn't ship out a replacement for a few days.
Thus, people should avoid Newegg at all costs. Do your homework before you buy from a no-name company like Newegg.

wut.
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post #30 of 193
I have only used frozencpu for all my w.c. needs and they have been good so far. Yeah they are a little higher priced then some other places but i have always gotten all my stuff with fast shipping and i will call them when i am not sure if i am ordering the right things i need and they always try to help. I will be putting a big order in to them once they gtx 680 block is released and will be doing a phantom build on here.
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