Originally Posted by ShortAlieN
Lets make sure I have this right. You placed your order, paid for your order and basic shipping. They receive your order, pack and ship your order, minus said part. You receive the package, notice that the part is missing and alert them of the missing part. They acknowledge the missing part and will ship it to you at no extra cost, but you will not be available for delivery. So you expect them to pay the excessive cost of an overnight shipment to fit your schedule.
Yes there was a mistake made, but following their policy is what a company does, it's how they make sure that their company is run the way they want it to be run and not how someone else wants it to. They can't just bow down to one customer's needs and I don't see why they should of made a special case just because you were not available for delivery. Would it have been in their better interest to? Would you have made an account on this forum just to praise their customer service?
I don't understand what you expected them to do and I don't know what was missing or the details around the order. Do you shop with them often? Is there some reason why you deserve preferential treatment? I don't know all, so I can only go off of the information given and that information pretty much says that you just wanted to complain about not getting your way.
I think you're missing the point. It's the principle of the thing, not the actual incident.
1) They made a mistake (a possibly costly one - what if that part was for a client build that needed to be completed by a specific date?), instead of doing all they can to rectify it, they treat it like "oh woops, forgot your part, we'll send it out when ever". That's not right. They should have sent it out express. Why should the guy's project be held back by 5 days because of their mistake?
2) If a company has good service then it is acknowledged. When it comes to PC parts/components, service is very important. Look how successful EVGA are because they have epic service and warranty and everyone raves about it, which in turn results in more business.
Frozen could have easily shipped the item express for an extra 5 buks and not lost a customer (possibly more than one as it's now on this forum).
Yea ok it's their policy, but their policy is stupid to begin with. It's not right. You screw up, you pay for it. Simple as that. Time is money.