Originally Posted by kazenagi
If you got the overnight shipping free but there was a delay in the shipping company, say a few days time because of some whatever reason and you couldn't finish your build in time because of the shipping company instead of frozen would you of still made this thread?
Making up hypothetical red herrings now are we?
Yet, they offered to send it free of charge through their general shipping method. Which is procedure. Usually when you sign up to a site or right before you push checkout on your order, there's a checkbox and a guideline which pretty much lays out these rules and regulations. Maybe it's time to start reading those before you click the checkbox agree'ing to them?
Rules and regulations? The following is lifted right from their own FAQ.
What do I do if something is missing from my order?
We ask all customers to go through the entire box/package very carefully to verify if something is missing. For example, small items such as LEDs may simply be stuck under a box flap or inside another packaged item. Also, an item may have been drop-shipped, which may require some more time to arrive. If you are indeed missing an item from your order, please contact our offices and explain the situation. After an investigation into the missing item, the customer will be notified of the resolution.
It is pretty apparent that the OP followed everything outlined by their own rules and regs. Would you like a ladder for that horse you're on?
When I place an order with a company I am paying for the items to be shipped within a certain time window. When you order food at a restaurant and they forget to bring something to the table, is it ok for them to tell you they will handle it on your next visit? Of course not. There is an understanding of timely service rendered based on the economic contact you just entered into. (read: You pay for something and I fulfill.)
The man paid for seven items to be shipped to him within five days. He didn't pay for six items in five days and one in ten days. No matter how much you want to white knight FrozenCPU the fact remains that they screwed up the order and the customer did NOT receive what they paid for. That is as plain as day. Take a step back and you can see how, taken as a whole, the only thing FrozenCPU accomplished was to fulfill an order in a subpar and inefficient manner. However, some of you would have the OP believe that he should count his lucky stars that they sent the missing item for free (or at all)? Even if they overnighted the part to him it would have still not have been exactly what he paid for. (Remeber, seven parts in five days) However, it would have showed the customer that they appreciated their business and, most importantly, time.
Does this mean that they are an awful company hellbent on cheating customers? Obviously not. Don't jump on some guy however, because he is calling a spade a spade.Edited by Solarin - 3/27/12 at 10:21pm