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[CNet] Best Buy feels Amazon squeeze, to close 50 big-box stores - Page 3

post #21 of 207
Quote:
Originally Posted by DoomDash View Post

I love to ask their employees questions and laugh at there answers ( to myself ). It's funny because I remember applying there a few years ago, even dressing up and bringing in a printed out resume, and I could not get anyone to talk to me. I always got "just apply online and thats all you can do". Sad thing is I know more about games and computers than 99% of these fools, and I do it for a hobby with out being paid for it, yet they wouldn't hire me because I didn't have retail exp in recent years. Their terrible employees and hiring process is part of the reason they are such a joke.
Of course I'm not talking about all of their employees, but a large amount of them.

And herein lies the problem. Rather than hiring informed workers at a decent wage, they hire whoever they can for whatever they deem affordable. You're not going to be able to keep people interested in keeping up with the ever changing tides of technology at minimum wage.

The bottom line however is the real estate. Power bills, rent, insurance, these all add up faster than wages, although I do think that they could replace two of their uninformed sales people for one in the know.
post #22 of 207
Best Buy still thinks ppl are sheep. Maybe they still are but they are smarter sheep that can easily scan a qr/bar code and get the best price. If you don't make it somewhat enticing to a customer that is physically inside your store standing in front of what they want to buy, why bother Best Buy? headscratch.gif
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post #23 of 207
I work at Best Buy, and I will admit, half of the people in the PCHO (Computers) department do not know ANYTHING about computers other than the required training, and there are a couple (i.e - 3 out of 14) that actually know anything about Apple products because they ACTUALLY use them. The other half of people in that department know minimal about computers, and just the required training. They are trrained on upselling you $100 from that lovely i3 laptop for $399 to that Dell i5 for $529. Then thats when the "awesome services" hit.

I see it everyday, it saddens me, I get so many talks about "lets try it this way, or what are you doing?" Because I do not use the "selling tools" that they want us to use. I just greet people, if they need help; cool im here, but I dont push onto anyone and my Revenue is just as good, if not better than the ones who actually use the "selling tools". I just stay out of customers way unless they actually look lost or like they have a question.

and yes, I am looking for another job, lol. The "selling tools" they want you to use are basically interrogating and bullying a customer into buying the said up-sell and attachments.
post #24 of 207
Quote:
Originally Posted by beers View Post

Easy, lower your ridiculous overhead on prices and you'd keep your customers.

tru. thumb.gif
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post #25 of 207
Thread Starter 
Quote:
Originally Posted by Flying Toilet View Post


And herein lies the problem. Rather than hiring informed workers at a decent wage, they hire whoever they can for whatever they deem affordable. You're not going to be able to keep people interested in keeping up with the ever changing tides of technology at minimum wage.

The bottom line however is the real estate. Power bills, rent, insurance, these all add up faster than wages, although I do think that they could replace two of their uninformed sales people for one in the know.

You obviously don't realize that 3 Phase Electricity is ultra cheap do you? You also didn't stop to consider that who ever built the store, owns the store, this is a huge corporation with A LOT of financial backing, plus it's now a public traded company, so the original founders bailed out a long time ago, believe me they got paid, big time..

The problem with publicly traded companies are they are ran by complete idiots 9 times out of 10, unfortunately, just look at GM, then you will understand...

The corporate world hires kids to handle the HR department, while the real HR people with degrees just delegate the workload to the HR Assistants (Kids), that's the real problem, they are socially disconnected and don't have a freaking clue what to look for in an employee. Furthermore, most of them judge by the surface or by the resume, they aren't seeing the whole story, they assume too much and that's why many HR departments are the death of a company, truly...

I laugh when I go into a business and deal with some young secretary who has an attitude, it's obvious to me that too many kids are given jobs that older people should be doing, besides, they lack personality too..
Edited by _GTech - 3/29/12 at 9:15am
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post #26 of 207
I use Amazon, but does anyone else think about how it's having a detrimental impact on small businesses as well? No one can argue that our lives in general are moving toward "online."

But one of the troubling things that was more-recent that Amazon began to do was pretty sinister--around the holidays (IIRC), they release android and iOS apps where consumers could download/install, and then when they were out doing their shopping--be it normal shopping or gift shopping, they could scan the barcodes of the items they were looking at in-store, Amazon would use that info and then credit the person a portion of the purchase if they bought it on Amazon instead of the store.

Turning honest B&M stores with no affiliation with Amazon (and actually direct competitors with Amazon) into showrooms for Amazon and a way to discount Amazon items enough to get people to order them instead of buying them in-store.

I was always wary of Amazon's might, but that really hit it home. I have and use Amazon Prime--I'll admit I'm making a conscious effort to use it less and support local business a bit more when I can afford it, but that's such a sinister thing to employ, I hope it is an eye-opener to others. It's no wonder that it's even more difficult for B&M to compete when one relies on tactics like that.

Okay, that aside, BB has a bad reputation for overpriced cables and incompetent support staff. Well, re. the incompetent support staff, these aren't trained professionals, they're floor staff trained to (hopefully) tell you where an item is located. One thing I will say is that--for whatever reason--BB's computer and television prices are as good if not better than online etailers. I'm more likely to go and buy my TV from BB and drive it home for less hassle than buying it and shipping it from an etailer. If something goes wrong with it, it's also much easier to deal with in-store return/exchange than some faceless RMA process--and then leave the item on your doorstep for pickup (much less having to take it to the postal/shipping service, which kinda negates the advantage of not having to deal with a physical store, if that's your goal).
    
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post #27 of 207
I wonder if this will effect Canadian bestbuys ? We also have Futureshop which is bestbuys Canadian sister.
    
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post #28 of 207
GOOD!
Hopefully they go out of business and a GOOD electronics store will take their place. I have much hatred for Best Buy. (it hurts to say that name even)
The overhead they charge is ridiculous, and the 'support' (I use that term loosely) is by far one of the biggest scams in the business. I had to sit and listen to people complain about how they paid extra for support from BB, and yet they do nothing but turn the customer back to the manufacture if there is a real problem. Now if you have a virus, they will be happy to charge you a couple hundred bucks to do a factory wipe of the laptop, which is a built in feature on almost every major brand PC.
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post #29 of 207
They should have sold more Monster cables.
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post #30 of 207
Best buy feels the newegg squeeze!
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