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[CNet] Best Buy feels Amazon squeeze, to close 50 big-box stores - Page 6

post #51 of 207
I don't really have any hate for BestBuy, I just sort of... stopped going. And therein lies the problem. I think there are a ton of people like me that just migrated to online shopping without realizing it and are never coming back. It's a little sad when I think about it. I used to get super excited when I'd go to CircuitCity and Bestbuy just to look around and check out all the stuff. Maybe it's because I'm a little older now, but I just don't get the same feeling when I go. I pretty much know what I want by seeing it online and reading about it and I never just want to wander around and make impulse buys anymore. Feel like a chapter of our lives is closing, but it's inevitable. In 10 years, I think most mega-malls and big box stores will be gone forever.
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post #52 of 207
Quote:
Originally Posted by evensen007 View Post

I don't really have any hate for BestBuy, I just sort of... stopped going. And therein lies the problem. I think there are a ton of people like me that just migrated to online shopping without realizing it and are never coming back. It's a little sad when I think about it. I used to get super excited when I'd go to CircuitCity and Bestbuy just to look around and check out all the stuff. Maybe it's because I'm a little older now, but I just don't get the same feeling when I go. I pretty much know what I want by seeing it online and reading about it and I never just want to wander around and make impulse buys anymore. Feel like a chapter of our lives is closing, but it's inevitable. In 10 years, I think most mega-malls and big box stores will be gone forever.

I know that feel bro

But yeah, I'd be real excited when my pops used to take me to all the electronic stores when I was smaller. We'd usually end up buying a video game like MechCommander or Age of Empires. That was a long time ago, though. Eventually I started going to BB and all these other stores by myself, and eventually I got into online shopping, and realized just how much cheaper things can get.

I haven't entered a Best Buy in years, I remember going there in 07 to get a new car stereo. Long story short, one of the Geek Squad dudes told me that it'd take 200 dollars to install a $60 stereo in my Camry.

I eventually started going to Fry's Electronics, which has excellent deals, but it was much too far. Eventually a Micro Center opened up driving distance from where I live, and a Tigerdirect took over the CompUSA store a couple blocks down. I usually just head for that street when I need to see or buy any essentials, and that with a Best Buy 5 minutes away from me.
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post #53 of 207
I love to go into BestBuy. But I never buy stuff there.
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post #54 of 207
Quote:
Originally Posted by GingerJohn View Post

Of course their overheads, and therefore prices, are going to be higher:
  • BB have to rent much more expensive retail space, Amazon just needs a few warehouses in lower rent areas.
  • BB have to employ a lot of floor staff. Even if they were on minimum wage it would still cost a lot per store. Amazon need some pickers / packers and other warehouse staff.
  • BB need to get people through the door to make a sale, Amazon is available to everyone with an internet connection.
Those are just a few reasons, I'm sure there are many more.
The one thing I prefer about B&M stores is that you can actually go and play with the item before you buy it. For example, how many people have ordered a new mouse only to find out that it does not fit their hands? If you were to go into a store you could have found that out before you bought it. I'm glad I got to go into NCIX and see a bunch of cases, it made it easier to choose them than just looking at pictures.

1) No they own the land in at least 50% of their stores. That brings them down to simple property tax which is a HECK of a lot cheaper.

2) They dont HAVE to employ a lot of floor staff this is a big problem. They THINK they have to. Most people walk into best buy knowing what they want. If they fired 70 to 85% of their floor staff and got the other 15% to be actually informed about products instead of mini car salesmen they wouldn't be where they were

3) Best Buy is available to everyone in a top 150 market that has feet or a vehicle. Thats an invalid reason. Their problem is that after 1 or 2 experiences no one wants to go to the store because they feel like they are at a used car lot.
Quote:
Originally Posted by Flying Toilet View Post

And herein lies the problem. Rather than hiring informed workers at a decent wage, they hire whoever they can for whatever they deem affordable. You're not going to be able to keep people interested in keeping up with the ever changing tides of technology at minimum wage.
The bottom line however is the real estate. Power bills, rent, insurance, these all add up faster than wages, although I do think that they could replace two of their uninformed sales people for one in the know.

I disagree on the power and rent... But the bolded is so true. And heck they could hire 1 person for 5 of the ones they have now and save a lot of money and make the customers happier.
Quote:
Originally Posted by iDeaL7 View Post

I work at Best Buy, and I will admit, half of the people in the PCHO (Computers) department do not know ANYTHING about computers other than the required training, and there are a couple (i.e - 3 out of 14) that actually know anything about Apple products because they ACTUALLY use them. The other half of people in that department know minimal about computers, and just the required training. They are trrained on upselling you $100 from that lovely i3 laptop for $399 to that Dell i5 for $529. Then thats when the "awesome services" hit.
I see it everyday, it saddens me, I get so many talks about "lets try it this way, or what are you doing?" Because I do not use the "selling tools" that they want us to use. I just greet people, if they need help; cool im here, but I dont push onto anyone and my Revenue is just as good, if not better than the ones who actually use the "selling tools". I just stay out of customers way unless they actually look lost or like they have a question.
and yes, I am looking for another job, lol. The "selling tools" they want you to use are basically interrogating and bullying a customer into buying the said up-sell and attachments.

Because you are giving the customer actual service instead of trying to be a salesman. Customer Service. GOOD customer service will net you more profit than trying to sell the customer a product they never wanted anyway.
Quote:
Originally Posted by _GTech View Post

You obviously don't realize that 3 Phase Electricity is ultra cheap do you? You also didn't stop to consider that who ever built the store, owns the store, this is a huge corporation with A LOT of financial backing, plus it's now a public traded company, so the original founders bailed out a long time ago, believe me they got paid, big time..
The problem with publicly traded companies are they are ran by complete idiots 9 times out of 10, unfortunately, just look at GM, then you will understand...
The corporate world hires kids to handle the HR department, while the real HR people with degrees just delegate the workload to the HR Assistants (Kids), that's the real problem, they are socially disconnected and don't have a freaking clue what to look for in an employee. Furthermore, most of them judge by the surface or by the resume, they aren't seeing the whole story, they assume too much and that's why many HR departments are the death of a company, truly...
I laugh when I go into a business and deal with some young secretary who has an attitude, it's obvious to me that too many kids are given jobs that older people should be doing, besides, they lack personality too..

Absolutely right. Its part of the problem with modern corporations and why some of them fail so hard.
Quote:
Originally Posted by KarmaKiller View Post

GOOD!
Hopefully they go out of business and a GOOD electronics store will take their place. I have much hatred for Best Buy. (it hurts to say that name even)
The overhead they charge is ridiculous, and the 'support' (I use that term loosely) is by far one of the biggest scams in the business. I had to sit and listen to people complain about how they paid extra for support from BB, and yet they do nothing but turn the customer back to the manufacture if there is a real problem. Now if you have a virus, they will be happy to charge you a couple hundred bucks to do a factory wipe of the laptop, which is a built in feature on almost every major brand PC.
mad.gif

QFT
Quote:
Originally Posted by newbrevolution View Post

Think of the implications to the communities where these stores will be closed. I highly doubt companies like Amazon will swoop in and save the jobless from the store closes. Don't get me wrong I don't like there prices and shop Amazon, Newegg and the others online...But I also do spend money at Best Buy. It's great when you can save a buck but when the retail workers are no longer employed it will be harder on a community and also hard on the online stores since the money won't be flowing as easy and quickly.

The implications? Is a minimum wage job? Im sure Mcdonalds is still hiring. If they're real high class they can go work at walmart as a cashier. From what I have seen thats about what an average best buy employee is good for.
Quote:
Originally Posted by Mootsfox View Post

Too many stores. Too limited selection. Underpaid employees that don't care, aren't knowledgeable or both. Overpriced for the most part. Horrible customer service.
They are still in business because there are aren't any other big electronic stores in most areas.

I bet they wont be in 5 years (in business)
 
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post #55 of 207
Under the Best Buy sign, it should say "if you work here" in fine print.
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post #56 of 207
We need to start up some OCN stores, that would be really awesome.
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post #57 of 207
That quoted Forbes article kind of nailed it. Best Buy customer experiences are usually not that great. I think I was kind of ushered into online retailing by Best Buy's horrid item inventory management. I've shown up on PC game release days and they have to spend an hour in the back digging up the game. It seems like whenever I go to check out an item that the website says they have, it's not even on display or in stock when I show up. Just bad luck on my part for one, but mostly just sloppy on their end. This monitor (Dell U3011) was the first big ticket item I've ever bought online and I was very nervous about it. I didn't really have any other choice, Microcenter is the only place I could walk in and buy one, and it was $500+tax more expensive. I think once you pop your big-ticket-item-online-cherry, you will feel much more comfortable with it.
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post #58 of 207
I actually work for Best Buy lol. so much hate but its understandable to a degree. I got top 10 salesman in my district during the holidays in California, I usually suck balls.

I bet you guys didnt know this. For every laptop we sell without attachments like content, services and accessories we actually lose $50 for every laptop sold. We need to attach 3 accessories in order to make a profit.

We wouldnt be in business if we couldnt upsell the customer. We also have to upsell in a way where it makes sense and there is value for the customer in order to avoid returns. Best Buy is taking it fairly seriously and talks to employees who have high return rates and tries to help them reduce their returns rates by getting what the customer wants right the first time around.

We have a limited selection in store, I didnt like it at first but after working their for some time I understood. Not enough people come in to buy certain products so why carry it if its just taking up space? Even discrete graphics cards people dont come in often for them especially high end ones, usually just people with basic entry level cards died and they just need a display up. (The ppl that DO want the high end ones will buy it online anyway, amazon/newegg etc) B&M stores will always be more expensive then Online. Theres store expenses, payroll, and shrink... usually employee theft more so then customers and we have to make up the loss by selling more. Sometimes as much as 50 PCs or 100 HDDs go missing. Best Buy really needs to put better systems in place to see which employees are stealing.

Now I do agree with high marks ups its mainly accessories. like SATA cables for $20. HDMI cables for $30 and RAM and tablet and phone cases.

We have a lot of laptops with intel i3s and pentium b960s in 300-400 range sometimes i5s. we are pretty aggressive in pricing with core products. I dont know if you guys know this but we PRICE MATCH any BM store in that stores local area. We also changed out return policy to 30 days no restocking fee. Yes we get a bunch of TVs back right after the superbowl every year sigh.

In regards to employee knowledge, here is where it gets funky. I work in the computer department, but I feel completely lost and stupid when they need me to help in another department I know nothing about like applicances or car stereo or even phones =/. A LOT of times employees in other departments who specialize elsewhere come and help in the computer department until the floor cools down/less customers. They are there to help out and may not even know about the products the customer is interested in, they are supposed to ask the ones that do know or send them to someone who does or he/she does if they dont know the answer to the customers questions. Its actually in our policy, as an employee we are NOT allowed to say "I dont know" if we dont know we HAVE to find out.

A majority id have to say maybe 75% of employees dont have strong tech knowledge and most likely just know the important bits about the products in their department which is usually sufficient for most customers. The employees that do have strong tech knowledge are the ones who were coincidentally hired it some to begin with.

Now heres the problem

Employees DO learn and DO become tech savvy after some time Ive seen employees go from not knowing what RAM is to knowing every part of a PC its function and the differences and features of Intel/AMD or Nvidia/AMD and ARM and Nvidia processors on tablets. What happens is by the time they do get to know a lot about tech they usually have to leave eventually after few months usually to proceed with their education/transfer out. and WAH LAH now we hire a fresh new batch of employees and have to start again with training from square 1 and with employees who dont know what RAM is.

Best Buy is unfortunately a pit stop not a destination in someones career choice. $8-10 an hour is no dream job. I gotta say know working at best buy customers are very respectful, nice and considerate. Employees are always happy, chilling and helpful peer to peer. and management is incredibly forgiving. ive made a boatload of mistakes working for best buy and instead of scolding me theyll tell me dont worry youll do better next time, youll improve well help you out. when i first started i messed up a lot on customer transactions sometimes gave them more or less then what they paid for and ive even called customers to ask them to come back to pay or wupps you forgot something sorry. and shockingly not one customer ive accidentally treated wrongly actually got mad at me. o.o very strange indeed. best buy customers oddly have a lot of patience.

Well despite working at best buy, I spend thousands on Amazon w/ Prime lol. >.> so bad. Amazon is great even recommend it to a lot of customers if I dont have what they are looking for. I always say if we dont have it amazon has it. Amazon has great chat support, they screwed me over one time BIG TIME though, I still hate them for it, had a problem went through 5 reps. had someone go through one rep and he got 20 bucks back *** i got 10 bucks back after going through 5 seperate reps. and we had the EXACT same problem.

EDIT

Not exact same problem. I pre-order dark souls. it was supposed to auto upgrade to collectors edition if u preorder. i pre ordered asked 2 separate reps ARE YOU SURE im getting collectors they said yes. on the say it shipped the weight was that of a stand edition, i said hey the weight is off ARE YOU SURE im getting the collectors they said yes. that was 3 reps just to verify im getting collectors.

Now when it arrives its the EFFING standard edition was so pissed. i chat em up n tell them they messed up n lied to me yatta yatta the rep said i can return it for a refund i dont want a refund i want the game. no point in returning when no place has the collectors edition. hung up chat and tried to get another rep. after telling him what happen he told offered me a PATHETIC $5 amazon promo. told him thats not acceptable then he gave me $10..

now hes my friends problem, he made an account w/ prime just to pre order dark souls, 1 day after when i did, i told him to get it on amazon. amazon messed up n didnt get it to him on time release date delivery and he chat with them they gave him a $20 PROMO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

just because he didnt get it on release day.

i was lied to n was offered a measley 5 bucks.

i hate amazon forever for it. will still buy from them though. =/
Edited by Prideless - 3/29/12 at 11:11am
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post #59 of 207
Good.

I freaking hate BestBuy. Horrible customer service and poor product prices.
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post #60 of 207
This is great news. thumb.gif
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1TB Samsung 960 Pro EK CoolStream XE 360 EK-FB ASUS X99 Monoblock SeaHawk EK X 
CoolingCoolingOSMonitor
Corsair ML120 Pro x3 Corsair ML140 Pro x1 Windows 10 Pro x64 3x ASUS VS248H-P 
MonitorKeyboardPowerCase
Acer Predator XB241H Corsair K95 RGB Cherry MX Brown CORSAIR AX860i Fractal Design S 
MouseMouse PadAudioAudio
Corsair Scimitar Black Edition Vipamz Extended XXXL Gaming Mouse Pad 36"x12"x0... ASUS Zonar Essence STX Beyerdynamic DT 990 PRO 
CPUMotherboardRAMHard Drive
AMD Opteron 6276 SuperMicro H8SGL-F 64GB (8x8GB) Hynix PC3L-10600R 8x WD Red 3TB in RAID-Z2 Storage 
Hard DriveHard DriveCoolingOS
2x Corsair Force LE RAID-Z Jails 2x LSI 9211 8i Noctua NH-U12DO A3 FreeNAS 
PowerCase
SeaSonic SS-660XP2 Fractal Design Define R5 
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ Processor 2.6GHz NVIDIA GeForce GTX 960M 2GB GDDR5 16GB RAM Samsung 960 Evo 250GB 
Hard DriveOSMonitorMouse
Samsung 850 Evo 250GB Windows 10 Pro IPS Touchscreen 1080p Razer Naga 2014 
Mouse PadAudioAudio
Razer Vespula FiiO Q1 Brainwavz M2 
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Overclock.net › Forums › Industry News › Technology and Science News › [CNet] Best Buy feels Amazon squeeze, to close 50 big-box stores