Originally Posted by GingerJohn
Of course their overheads, and therefore prices, are going to be higher:
- BB have to rent much more expensive retail space, Amazon just needs a few warehouses in lower rent areas.
- BB have to employ a lot of floor staff. Even if they were on minimum wage it would still cost a lot per store. Amazon need some pickers / packers and other warehouse staff.
- BB need to get people through the door to make a sale, Amazon is available to everyone with an internet connection.
Those are just a few reasons, I'm sure there are many more.
The one thing I prefer about B&M stores is that you can actually go and play with the item before you buy it. For example, how many people have ordered a new mouse only to find out that it does not fit their hands? If you were to go into a store you could have found that out before you bought it. I'm glad I got to go into NCIX and see a bunch of cases, it made it easier to choose them than just looking at pictures.
1) No they own the land in at least 50% of their stores. That brings them down to simple property tax which is a HECK of a lot cheaper.
2) They dont HAVE to employ a lot of floor staff this is a big problem. They THINK they have to. Most people walk into best buy knowing what they want. If they fired 70 to 85% of their floor staff and got the other 15% to be actually informed about products instead of mini car salesmen they wouldn't be where they were
3) Best Buy is available to everyone in a top 150 market that has feet or a vehicle. Thats an invalid reason. Their problem is that after 1 or 2 experiences no one wants to go to the store because they feel like they are at a used car lot.
Originally Posted by Flying Toilet And herein lies the problem. Rather than hiring informed workers at a decent wage, they hire whoever they can for whatever they deem affordable. You're not going to be able to keep people interested in keeping up with the ever changing tides of technology at minimum wage.
The bottom line however is the real estate. Power bills, rent, insurance, these all add up faster than wages, although I do think that they could replace two of their uninformed sales people for one in the know.
I disagree on the power and rent... But the bolded is so true. And heck they could hire 1 person for 5 of the ones they have now and save a lot of money and make the customers happier.
Originally Posted by iDeaL7
I work at Best Buy, and I will admit, half of the people in the PCHO (Computers) department do not know ANYTHING about computers other than the required training, and there are a couple (i.e - 3 out of 14) that actually know anything about Apple products because they ACTUALLY use them. The other half of people in that department know minimal about computers, and just the required training. They are trrained on upselling you $100 from that lovely i3 laptop for $399 to that Dell i5 for $529. Then thats when the "awesome services" hit.
I see it everyday, it saddens me, I get so many talks about "lets try it this way, or what are you doing?" Because I do not use the "selling tools" that they want us to use. I just greet people, if they need help; cool im here, but I dont push onto anyone and my Revenue is just as good, if not better than the ones who actually use the "selling tools".
I just stay out of customers way unless they actually look lost or like they have a question.
and yes, I am looking for another job, lol. The "selling tools" they want you to use are basically interrogating and bullying a customer into buying the said up-sell and attachments.
Because you are giving the customer actual service instead of trying to be a salesman. Customer Service. GOOD customer service will net you more profit than trying to sell the customer a product they never wanted anyway.
Originally Posted by _GTech
You obviously don't realize that 3 Phase Electricity is ultra cheap do you? You also didn't stop to consider that who ever built the store, owns the store, this is a huge corporation with A LOT of financial backing, plus it's now a public traded company, so the original founders bailed out a long time ago, believe me they got paid, big time..The problem with publicly traded companies are they are ran by complete idiots 9 times out of 10, unfortunately, just look at GM, then you will understand...
The corporate world hires kids to handle the HR department, while the real HR people with degrees just delegate the workload to the HR Assistants (Kids), that's the real problem, they are socially disconnected and don't have a freaking clue what to look for in an employee. Furthermore, most of them judge by the surface or by the resume, they aren't seeing the whole story, they assume too much and that's why many HR departments are the death of a company, truly...
I laugh when I go into a business and deal with some young secretary who has an attitude, it's obvious to me that too many kids are given jobs that older people should be doing, besides, they lack personality too..
Absolutely right. Its part of the problem with modern corporations and why some of them fail so hard.
Originally Posted by KarmaKiller
Hopefully they go out of business and a GOOD electronics store will take their place. I have much hatred for Best Buy. (it hurts to say that name even)
The overhead they charge is ridiculous, and the 'support' (I use that term loosely) is by far one of the biggest scams in the business. I had to sit and listen to people complain about how they paid extra for support from BB, and yet they do nothing but turn the customer back to the manufacture if there is a real problem. Now if you have a virus, they will be happy to charge you a couple hundred bucks to do a factory wipe of the laptop, which is a built in feature on almost every major brand PC.
Originally Posted by newbrevolution
Think of the implications to the communities where these stores will be closed. I highly doubt companies like Amazon will swoop in and save the jobless from the store closes. Don't get me wrong I don't like there prices and shop Amazon, Newegg and the others online...But I also do spend money at Best Buy. It's great when you can save a buck but when the retail workers are no longer employed it will be harder on a community and also hard on the online stores since the money won't be flowing as easy and quickly.
The implications? Is a minimum wage job? Im sure Mcdonalds is still hiring. If they're real high class they can go work at walmart as a cashier. From what I have seen thats about what an average best buy employee is good for.
Originally Posted by Mootsfox
Too many stores. Too limited selection. Underpaid employees that don't care, aren't knowledgeable or both. Overpriced for the most part. Horrible customer service.
They are still in business because there are aren't any other big electronic stores in most areas.
I bet they wont be in 5 years (in business)