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[CNet] Best Buy feels Amazon squeeze, to close 50 big-box stores - Page 10

post #91 of 207
They need to do what MC does, have an awesome deal that gets people in the door. How many people go to MC to get a cheap 2500k and walk out with a case, motherboard, etc? I wouldnt even consider MC as an option if I hadnt heard of this deal, and now I check there sales and website often. BB has been trying to get customers to pay more for a long time, while the goal should be to get them things at less prices so they keep coming back. Screwing someone once on a high proced laptop with 3 accesories and a warranty is gonna make you less money in the long run than getting them a good deal on that laptop and making them feel like they got a good deal, not like they got scammed.
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post #92 of 207
good riddance
post #93 of 207
Every time I go into a B&M store, I'm always armed with my smartphone. If I see something that looks expensive, I always cross-check the same item or a similar one with an online retailer. If the online retailer is cheaper and I can afford to wait a couple days, I leave the store empty handed. It's seriously that simple.


As more and more people realize that they can do this, it will begin to further chip away at the appeal of retail stores. That smartphone ensures that the customers are now more well equipped than that of the employees. Employees are 100% told not to use their phones or other devices in the stores. That means any customer that walks through the doors with a smartphone will win 100% of the time.

The retail stores will be forced to either 100% compete with online retailers, or they will have to undercut them. I understand the need for customer service, but when the consumer either knows more than the employee or has access to the information in a matter of a minute or less, then customer service becomes a moot-point... that is unless that customer service comes with other advantages, such as strong prices, instant gratification, and guarantees that the product will meet or exceed the expectations of the customer.

The world of retail for things such as electronics is still treating customer service as an afterthought to the product. That mentality needs to be switched. Premium Customer Service should be the first and ONLY goal of a B&M store. It's a proven fact that satisfied customers tend to spend more, but only if the prices are already competitive. If the prices are too high, they could care less about the customer service in most cases (The Apple Store disagrees with this mentality, but it's impossible to convince those drones of anything else.)




The model to fix Best Buy:


  • Lower prices to compete with online retailers
  • Genuinely help customers find a solution, either in store or online... even if that means suggesting a competitor.
  • Make ordering online easier - if it can't be found it store, offer to ship it to your doorstep next day!
  • STOP PUSHING EXPENSIVE ACCESSORIES AND CREDIT CARDS!!!



Do these 4 points, and watch the droves of people flood the stores. They will run out of inventory so quickly that there will be trucks there restocking every other day, rather than once a week.


And saying that stores like Best Buy can't compete on price is a load of crap. I've seen the overhead on these products, and the amount of money that BB makes on even stock items is staggering. Compete on price, and websites won't stand a chance unless it's a specialty product.
Edited by Mad Pistol - 3/29/12 at 3:24pm
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post #94 of 207
Quote:
Originally Posted by beers View Post

Easy, lower your ridiculous overhead on prices and you'd keep your customers.


I agree with you there. I went to bestbuy just to look around and i decided to stop into the PC area. They are selling 560 TI's for 299.99. Ridiculas

 

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post #95 of 207
Feel sad for the employees, the ones not working in the computer section.
post #96 of 207
My g/f works at corporate in St. Paul/Minneapolis....Layoffs today.
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post #97 of 207
Quote:
Originally Posted by stu. View Post

I like to go into Best Buy and wander around the laptop section, which is within hearing distance of the Mac stand.

From this vantage point, I get to listen to the gibberish that these people use in order to sell machines, that they themselves don't know anything about.

I have yet to get the courage to walk over and begin correcting all of their ridiculous logic fallacies and hardware related postulations... but one day I will.

For now, I consider this akin to walking into a free comedy club... just they don't serve me alcohol.

I haven't been in a BB since last year, but when I do go I usually pick some customer out and give them a quick run down on what the best bang for the buck in their price range.

It's my good deed for the day.
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post #98 of 207
I love having a physical store, but BB is overpriced and their customer support/service typically sucks. I'd prefer to see a better, more ethical company pushing them out than Amazon. They're a massive employer in my area. I know firsthand how they treat their warehouse workers. It's pretty damned grim. Wages are barely above minimum for extremely physical work. If you aren't fast enough, you can be "auto-fired" by their productivity tracking system. Summer conditions are bad, no A/C in the warehouse, can't open doors because they want to prevent theft, while temps in the building goes over 110F.

Meanwhile in the same area, Zappos.com employs entry level people for higher wages, and has vending machines for employees that don't accept money. Free everything from them. If Zappos can treat their workers well and still do great, so can Amazon.

/rant
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post #99 of 207
Quote:
Originally Posted by halocog View Post

If you aren't fast enough, you can be "auto-fired" by their productivity tracking system.

 

This is legal?

 

Oh wait, America. Never mind, of course it is.
 

 

post #100 of 207
Amazon and Best Buy should reach an agreement where Best Buy stores are converted into an Amazon Showroom where people pay 5 bucks to get in and look at everything on the showroom, then get a ticket that is printed underneath the item and use it online. No one can buy anything in the store, keep just enough employees in there to help them find the location of certain categories of item and have plenty of security of course, low overhead. People would pay 5 bucks I think if they know they can go home and get it super cheap online. Amazon pays Best Buy a premium for using their well established name. Maybe calling it Best Buy Express. Both work together to establish an even better supply chain.

The model of this store is that basically you can't buy anything there, but u can look around and see what you are getting before you buy it online. It may annoy some people who like their cake and eating it to on the same day, but there will be in store kiosks so people can order it themselves if they dont have a home internet connection.

If Best Buy keeps their current business model they are basically going to go out of business within 5 years unless they just decide to stock heavy items that would be insane for Amazon to ship.
Edited by dlee7283 - 3/31/12 at 11:40am
Um Stock....
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Um Stock....
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