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Is XFX treating me right?

post #1 of 16
Thread Starter 
So I bought an XFX HD 4890 almost two years ago from Tiger, it ended up being the ZDFC model which was plagued with horrible performance other issues which I only found out after bought it. Good thing tho XFX RMAed the card for a non ZDFC model and everything was alright, or so I thought. The replacement card ended up lasting only a few months before the fan gave out and I had to RMA it again, the replacement card came in and it ended up being a refurbished card that was also DOA. Sent it back it and got a replacement which they claimed was brand new. I held on to it but did very little gaming because of work and lack of time. The few times that I found my self being able to play the card would overheat past 100*C after only about 30min of BC2. So I had another RMA request and this time I was adamant about not getting a 4k series as a replacement because obviously it was a hot card that could not sustain even lightly prolonged periods of game play. They offered me a 6790 as a replacement but also told me that apart from being DOA the replacement card would only have a 1year warranty because this is the third time I am RMAing a card.

Is this right by them? Am I better of selling off the 6790 and going with something like EVGA that is a true American company with a true lifetime warranty?
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post #2 of 16
Well no doubts I would do the trade, from an overheating 4890 to a 6790. The 1 year warranty thing kind of sucks, but I wouldn't say it's completely unreasonable. I would be mad, but deal with it anyways. Just how I would handle it.
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post #3 of 16
Thread Starter 
will I am definitely doing the trade, already sent the card in today.

Just wondering if i should keep the card or sell it off and get maybe a EVGA GTX 560 or 550 ti.
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post #4 of 16
i rather have a working videocard than a non-working one...

sometimes you have to take your losses and take the working one.
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post #5 of 16
Thread Starter 
Sadly the only two cards I found on the Egg that are EVGA and have lifetime warranty are these two.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130593

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130610

both are a little out of my price range tho, even if I end up selling the 6790 for $100 or so.
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post #6 of 16
Quote:
Originally Posted by TheProfiteer View Post

will I am definitely doing the trade, already sent the card in today.
Just wondering if i should keep the card or sell it off and get maybe a EVGA GTX 560 or 550 ti.

a lot of the Nvidia 500 series are going down in prices....i would probably sell the 6790 off and invest it in a better videocard
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post #7 of 16
Yeah that deal would be fine by me. I'd never buy an XFX product though because I tend to read horror stories about their customer service everywhere I go.

The 6790 should be better than your 4890, plus it supports DX11. thumb.gif
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post #8 of 16
how about making a deal with xfx like shelling out some cash for a better card? i read somewhere about someone doing that and the manufacturer agrees. it won't hurt trying.
post #9 of 16
Quote:
Originally Posted by TheProfiteer View Post

So I bought an XFX HD 4890 almost two years ago from Tiger, it ended up being the ZDFC model which was plagued with horrible performance other issues which I only found out after bought it. Good thing tho XFX RMAed the card for a non ZDFC model and everything was alright, or so I thought. The replacement card ended up lasting only a few months before the fan gave out and I had to RMA it again, the replacement card came in and it ended up being a refurbished card that was also DOA. Sent it back it and got a replacement which they claimed was brand new. I held on to it but did very little gaming because of work and lack of time. The few times that I found my self being able to play the card would overheat past 100*C after only about 30min of BC2. So I had another RMA request and this time I was adamant about not getting a 4k series as a replacement because obviously it was a hot card that could not sustain even lightly prolonged periods of game play. They offered me a 6790 as a replacement but also told me that apart from being DOA the replacement card would only have a 1year warranty because this is the third time I am RMAing a card.
Is this right by them? Am I better of selling off the 6790 and going with something like EVGA that is a true American company with a true lifetime warranty?

If it's right, I don't really think so. I think it would make more sense if they gave you something of similar value like an HD 6870 or at least HD 6850. If they would give you a modern card it would be the HD 7770.

In practise it's different though. I sent in a GTX 285 and got an HD 5770 back. I'd try to ask for more (politely). An HD 6790 is inferior to an HD 4890, it's more efficient though.
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post #10 of 16
Thread Starter 
Quote:
Originally Posted by iinversion View Post

Yeah that deal would be fine by me. I'd never buy an XFX product though because I tend to read horror stories about their customer service everywhere I go.
The 6790 should be better than your 4890, plus it supports DX11. thumb.gif

but it seems that the whole Lifetime warranty trend is starting to die out. XFX is limiting its lifetime warranty to only select cards, same with EVGA actually, and the only other company I can think of with Lifetime is Visontek and a few select PNY cards.

maybe I am putting to much emphasis on the whole lifetime thing considering how fast these things become pretty much obsolete.
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