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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 122

post #1211 of 1734
Corsair pays for everything.

I live in Sydney and the item arrived after 2 days since I was issued with RMA.
The new unit is silent. Be sure to select advanced RMA.
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post #1212 of 1734
So if I cancel my 2 month old pretty dead RMA and get a new one just to clear things up, I want an advanced RMA, and UPS is supposed to contact me? If Corsair ships it off and I don't hear from UPS regarding them getting my defective unit then 2 weeks later ill end up with a $220 bill on my card which I can't afford right now.

The shipping label corsair provides, is that like a prepaid ticket? So if I dont hear from UPS can I take it to my local depot all boxed up (I assume I'm still having to package it all), with the shipping label provided and all is sorted?
post #1213 of 1734
Quote:
Originally Posted by Tomha View Post

God dang it that would be typical wouldn't. It's bitterly disappointing for a fanboy such as myself that corsairs solution appears to be to ditch their h100 customers so to speak and release a h100i to try eliminate these problems.

Yeah, they've lost me as customer from this type of products, the way they handled this problem is just pathetic, as it's going on for like what, a year now? And you can still buy a new one and have the same bloody issue.. No Corsair for me anymore.
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post #1214 of 1734
Quote:
Originally Posted by Tomha View Post

So if I cancel my 2 month old pretty dead RMA and get a new one just to clear things up, I want an advanced RMA, and UPS is supposed to contact me? If Corsair ships it off and I don't hear from UPS regarding them getting my defective unit then 2 weeks later ill end up with a $220 bill on my card which I can't afford right now.
The shipping label corsair provides, is that like a prepaid ticket? So if I dont hear from UPS can I take it to my local depot all boxed up (I assume I'm still having to package it all), with the shipping label provided and all is sorted?

Get an advanced RMA.
Call UPS HQ in your city and tell them that you have a UPS prepaid label and that you want to arrange a parcel pickup.
This should be free of charge - this is what I did last week for H100 RMA.
Make sure you pack it well.
Corsair won't provide, from some reason, a customs deceleration form, so make one.

This is how it should look like:

ATTENTION EXPORT UPS

Name: Last Name: Mobile Number:

Address:

Suburb: Postal Code:

State:

Country:


Contents: Corsair CPU water cooling kit H100

Country Of Origin: China

Value for Customs:

$20


Tracking Number:

(provided on your UPS prepaid label.

Signature: Date:



And that's it.
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post #1215 of 1734
Quote:
Originally Posted by Gil80 View Post


Corsair won't provide, from some reason, a customs deceleration form, so make one. Warning: Spoiler! (Click to show)
ATTENTION EXPORT UPS

Name: Last Name: Mobile Number:
Address:
Suburb: Postal Code:
State:
Country:
Contents: Corsair CPU water cooling kit H100
Country Of Origin: China
Value for Customs:
$20
Tracking Number:
(provided on your UPS prepaid label.
Signature: Date:
And that's it.

So I just print that out and attach it to the prepaid label or what? (Sorry if I'm missing obvious things here), and will the customs value be the same across countries or do I need to find out a specific price for NZ (and if so how would I do this).

Hey and thanks for the help smile.gif
post #1216 of 1734
Quote:
Originally Posted by FloppyNL View Post

Quote:
Originally Posted by Tomha View Post

God dang it that would be typical wouldn't. It's bitterly disappointing for a fanboy such as myself that corsairs solution appears to be to ditch their h100 customers so to speak and release a h100i to try eliminate these problems.

Yeah, they've lost me as customer from this type of products, the way they handled this problem is just pathetic, as it's going on for like what, a year now? And you can still buy a new one and have the same bloody issue.. No Corsair for me anymore.

Same here. The only 2 products of 6 Corsair products I owned were any good.

2 dead SSDs in a couple months (I ran another brand SSD in that same rig for a year), 1 "lawn mower" H100, 1 "buzzing" H100, and 2 good power supplies.

So that's a failure rate, for me, of 67%.

What is their fantastic solution on BOTH the Corsair Force 3 SSDs and H100s ?!

Continue selling bad products and release a "newer, better" FIXED version of the same product to generate more profits.

I would not recommend Corsair to anyone. hmmsmiley02.gif

Their power supplies may be good, but I can always get a better-ish SeaSonic branded PSU. That by the way is probably why their PSU line is any good... they are actually made by SeaSonic (except a couple of them).
Quote:
VX550, TX750 & 850, HX1000 are CWT. The rest are Seasonic.

Edited by kennyparker1337 - 8/28/12 at 4:02am
post #1217 of 1734
Quote:
Originally Posted by kennyparker1337 View Post

Same here. The only 2 products of 6 Corsair products I owned were any good.
2 dead SSDs in a couple months (I ran another brand SSD in that same rig for a year), 1 "lawn mower" H100, 1 "buzzing" H100, and 2 good power supplies.
So that's a failure rate, for me, of 67%.
What is their fantastic solution on BOTH the Corsair Force 3 SSDs and H100s ?!
Continue selling bad products and release a "newer, better" FIXED version of the same product to generate more profits.
I would not recommend Corsair to anyone. hmmsmiley02.gif
Their power supplies may be good, but I can always get a better-ish SeaSonic branded PSU. That by the way is probably why their PSU line is any good... they are actually made by SeaSonic (except a couple of them).

Regarding SSD - except Intel who took care of the sand force controller, Corsair, OCZ and another brand, used an unstable controller which caused a lot of SSD to drop dead. My new OCZ SSD died after 24 hours of use.
OCZ has the highest RMA when in comes to SSD.

So focus on the H100 which is really faulty unit. The rest, are like many brands, some are faulty some are amazing.
Don't forget the huge mistake Intel did with the new Ivy Bridge. Instead of soldering the thermal case to the CPU chip, they used a low quality thermal past.... and they don't comment about it. At least Corsair admitted the issue and provides excellent RMA... so keep things in proportion.
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post #1218 of 1734
Quote:
Originally Posted by Tomha View Post

So I just print that out and attach it to the prepaid label or what? (Sorry if I'm missing obvious things here), and will the customs value be the same across countries or do I need to find out a specific price for NZ (and if so how would I do this).
Hey and thanks for the help smile.gif

You stick the UPS label on the packaging with the customs notice.
When I asked the UPS delivery guy, he just told me to put $20, even though I told him what I'm shipping.
Make sure to keep the parcel open for the UPS delivery inspection. They must by law inspect the package, though my guy was in such hurry, he didn't care, he believed me smile.gif

I believe you can write $50 and it will pass with no issues, but can't guarantee it.

Also, in my case, they UPS delivery guy had no time to wait for me printing the customs notice so he gave me an email address to send the customs notice.
That's the address: custsvcauen@ups.com with the subject "ATTENTION EXPORT UPS".
So just in case and you have the same scenario, you'd know what to do.

No worries smile.gif glad to help out!
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post #1219 of 1734
Quote:
Originally Posted by Gil80 View Post

Quote:
Originally Posted by kennyparker1337 View Post

Same here. The only 2 products of 6 Corsair products I owned were any good.
2 dead SSDs in a couple months (I ran another brand SSD in that same rig for a year), 1 "lawn mower" H100, 1 "buzzing" H100, and 2 good power supplies.
So that's a failure rate, for me, of 67%.
What is their fantastic solution on BOTH the Corsair Force 3 SSDs and H100s ?!
Continue selling bad products and release a "newer, better" FIXED version of the same product to generate more profits.
I would not recommend Corsair to anyone. hmmsmiley02.gif
Their power supplies may be good, but I can always get a better-ish SeaSonic branded PSU. That by the way is probably why their PSU line is any good... they are actually made by SeaSonic (except a couple of them).

Regarding SSD - except Intel who took care of the sand force controller, Corsair, OCZ and another brand, used an unstable controller which caused a lot of SSD to drop dead. My new OCZ SSD died after 24 hours of use.
OCZ has the highest RMA when in comes to SSD.

So focus on the H100 which is really faulty unit. The rest, are like many brands, some are faulty some are amazing.
Don't forget the huge mistake Intel did with the new Ivy Bridge. Instead of soldering the thermal case to the CPU chip, they used a low quality thermal past.... and they don't comment about it. At least Corsair admitted the issue and provides excellent RMA... so keep things in proportion.

Intel's Ivy Bridge wasn't a mistake. It was a design choice and did not affect the product's workability. It is very usable at stock speeds, and I have seen plenty of IBs overclocked more than SandyBridges.

The SSD fiasco is a personal experience. I did not mind when 1 died 6 months in. But the 2nd one died just 3 months later.

I can't comment on the company as a whole, but I can say I would not personally recommend their products anymore.
post #1220 of 1734
I just ordered an H80 from Amazon here a couple of weeks ago to install in my FT03 build and the thing is driving me nuts with the noise. It is bad enough that the stock fans are as loud as they are but the pump is making a loud non-stop grinding noise that sounds like a dieing hard drive being constantly accessed.

It made me mad enough that I hit the back of the motherboard tray behind the H80 and it actually makes it stop for about 4-5 minutes lol.

I'm going to send it back to Amazon for a refund and I don't know if I'll buy the H80i when it comes out or not because outside of power supplies I haven't been impressed with the last several Corsair products I've owned.
Edited by burningrave101 - 8/28/12 at 8:38am
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