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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 24

post #231 of 1734
Quote:
Originally Posted by wlw wl View Post

bwebmasta - would you share your lot #? Just curious if there will be any relation between when the units were made and the problems.
Also if you ever get to remove the lid from the unit, I'd very much like a photo of the fan controller board smile.gif

I will post the lot number up tonight, need to get it off the box.
post #232 of 1734
My H100 is connected to my Zalman ZM-MFC3 and betweem 1000 and 2100 rpm it's grinding, I am very disapointed with my H100 and I really don't know what to do with it ???

It's the only audible thing in my PC and it's very annoying.

Any idea on what should be done in Switzerland with such a bad product (I only speak about my H100) ?
post #233 of 1734
Thread Starter 
The nearest location for an RMA would be the hub in The Netherlands, as with the symptoms that you described, it seems the only option for now - 1000 RPM will most likely impact the unit's efficiency and I don't think you have the means to run it at >2700RPM either wink.gif
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post #234 of 1734
So I couldn't find a cable that had the connectors I would need to get both power and the RPM reading to the fan controller, but I found a place that will make one for me. This is the diagram I sent them with what I need. Sorry for the crudeness but my MS Paint skills have never been great. biggrin.gif

500


This should accomplish what I'm trying to do I think?
post #235 of 1734
Quote:
Originally Posted by wlw wl View Post

The nearest location for an RMA would be the hub in The Netherlands, as with the symptoms that you described, it seems the only option for now - 1000 RPM will most likely impact the unit's efficiency and I don't think you have the means to run it at >2700RPM either wink.gif

I don't know if it's silent below 1000 rpm : I haven't tested, is this safe for the H100 ?
post #236 of 1734
Thread Starter 
JayWill411 - Yes it should, just tell them that the red wire goes to +12V, not +5V pin on the female Molex.

gregoire - I would think not - the cooling efficiency at that RPM will be severely affected and your CPU will most likely overheat and shut down. I've recently seen someone whose H100 started going at 1000 RPM by itself, it led to 50 Celsius idle and over 80 degrees under load. A killer temperature for both the CPU and the pump (it's rated at 70).
Edited by wlw wl - 5/23/12 at 6:12pm
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Hard DriveHard DriveCoolingOS
Corsair Force GT Samsung Spinpoint F3 Custom water. Very custom. Windows 7 x64 Pro 
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Philips 232EL natec Piranha 2 gaming :) OCZ ModXStream Pro 600W Corsair Graphite 600T 
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Hard DriveHard DriveCoolingOS
Corsair Force GT Samsung Spinpoint F3 Custom water. Very custom. Windows 7 x64 Pro 
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Philips 232EL natec Piranha 2 gaming :) OCZ ModXStream Pro 600W Corsair Graphite 600T 
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post #237 of 1734
Just in case some of you hadn't seen, but to coincide with Corsair George's comments here, Ram Guy put up an official statement on the Corsair Support forums earlier today.

http://forum.corsair.com/forums/showthread.php?t=107252

I'm really pleased with the positive turn this has taken. Hopefully all of us will be able to fully enjoy our Hydro series coolers soon.
Edited by JayWill411 - 5/23/12 at 4:48pm
post #238 of 1734
Quote:
Originally Posted by JayWill411 View Post

Just in case some of you hadn't seen, but to coincide with Corsair George's comments here, Ram Guy put up an official statement on the Corsair Support forums earlier today.
http://forum.corsair.com/forums/showthread.php?t=107252
I'm really pleased with the positive turn this has taken. Hopefully all of us will be able to fully enjoy our Hydro series coolers soon.

This is an unfortunate and disappointing situation. Corsair seems to be having a lot of issues with their outsourced products be it PSUs, CLCs, SSDs, or other products quite similar to OCZ's situation. rolleyes.gif
post #239 of 1734
Quote:
Originally Posted by AMD4ME View Post

This is an unfortunate and disappointing situation. Corsair seems to be having a lot of issues with their outsourced products be it PSUs, CLCs, SSDs, or other products quite similar to OCZ's situation. rolleyes.gif

Welcome to what can and does happen when you outsource...

There is an article in CIO magazine that goes in depth about many tech leaders are bringing several things back in house. Some of the reasons are obvious.
post #240 of 1734
Quote:
Originally Posted by bwebmasta View Post

Welcome to what can and does happen when you outsource...
There is an article in CIO magazine that goes in depth about many tech leaders are bringing several things back in house. Some of the reasons are obvious.

To be fair, almost all hardware is outsourced to some degree. Nobody makes everything. And even the stuff assembled in-house is bought with components from elsewhere.

To be fully integrated you'd need to own the business that mines the material from the earth, the business the refines it, the business that packages and ships it, the business that combines those materials to make other materials - all the way to the business that sells the final product to you on the street corner. Nobody's that vertically integrated anymore.

So the question, from a production standpoint, becomes - how do you do quality control with your vendors? How do you certify a factory or vendor to sell you components?

On the big list of manufacturers, we are one of the most picky. Ask any of our vendors for power supplies, cases, coolers - we've heard questions like "Why do you want the capacitor changed? It's not over spec, and changing it will cost 3 cents more!" and things. The stock mentality of many manufacturers is "cheaper is better".

So one of our big assets, (ironically, for this thread), is actually our quality control. I know it might not seem like it, but we have a very thorough quality control department. They're working on fixes all the time - and we've been hiring new people basically every quarter to keep up with demand.

The important things to remember when you see Corsair complaint threads on forums:
1. We sell a ton of parts - we're the #1 guy in liquid coolers for sure, #1 in PSUs in many regions, we're growing cases, audio products, SSDs, etc. Everything is selling in huge volumes and growing every year.
2. Our customers are very likely to be technical. People who build their own PCs and have forums accounts are generally technical people to some degree. They are very good at picking out flaws.
3. Our products are premium quality and thus have higher expectations, justifiably. Pay $20 for an aircooler and the fan vibrates? Throw it away and get another $3 fan for it. Pay $80 for a liquid cooler and the fan vibrates? I'd be more upset for sure.
4. We respond - and we have forums guys reading these threads and commenting. So now a lot of people post their complaint threads hoping we'll see them and post in them - and it works. It works very well, because the standard customer service response has cracks and crevices and sometimes people fall through them. This is a way to fill in some of the cracks.

So when you talk about outsourcing, of course there's a risk, but the companies that own factories are not the same companies that know which features go on which product and where the products should be priced and sold.

Our strength as a brand is directly based on your feedback. We try and build parts that you want to buy. My end goal is to ask you guys what you want, then find the right guy to make it, and then sell it to you at a fair price. If we do this right, you get the product you want at the price you want, I get to make a little bit of money on the deal, and a factory somewhere gets to keep busy.

I get paid to define specifications for power supplies, cases, and coolers. Talking to you guys helps me do that job. I'm not in customer service, I'm the product manager. So when you guys say "It should be a thicker radiator and cost $5 less" then I get to look into whether that's viable and how to do it.

And this thread is helping me fix one of my products that has a problem for some people, so it's very useful. I guarantee you the factory making these things would have never stumbled upon this thread.
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