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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 57

post #561 of 1734
I would advise anyone with a noisy unit, to get an RMA done when Corsair announces the new units that should have the issue resolved. The noise will get worse, and like ww said, excessive wear. Just my .2.

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post #562 of 1734
Quote:
Originally Posted by bwebmasta View Post

I would advise anyone with a noisy unit, to get an RMA done when Corsair announces the new units that should have the issue resolved. The noise will get worse, and like ww said, excessive wear. Just my .2.
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Yeah, see, this is where the confusion comes in.. Reading this post by Ram Guy on the Corsair forums, he seems to be directing people to RMA the product through the website first, and then only after you get another bad unit, you can use the "other" RMA process that involves contacting him or something. It's really some bizarre support they're giving on this.

http://forum.corsair.com/v3/showpost.php?p=587979&postcount=935

Judging by the fact that Corsair is asking us to RMA it, does that mean that there's an official fix now? Or is this all just the big mess that it looks like.

Who should we listen to at this point? tongue.gif

(edit: I'm not bashing Corsair, I think they're a great company and I like their products, but this is a really bizarre issue. I've read through the majority of this thread and it seems that Corsair says they isolated the issue, but people are reporting issues with their RMAs. Maybe I'll just try my luck at a store return first before the RMA process.)
Edited by ekoo - 7/3/12 at 8:02am
post #563 of 1734
Oh com'on guys, all the shipment costs for rma is ours. And its not a problem for ppl in the USA.. I am from Greece and in order to rma my second unit (has still minor issues) i need to pay almost the half of the H80 price to shipment costs.. No thank you... I'll stick with wlw 's cable or wait for a new batch to come over to my local shop and then use the warranty...
post #564 of 1734
Thread Starter 
bgineng - I was thinking of a more prolonged use, and the unit not surviving it's 5 year warranty period

bwebmasta - they have announced them by now but it doesn't look as spectacular as I was led to believe it would be

gregkwaste - you would be sending it to The Netherlands and not the USA, but it would be pricey still


ADD:

So I read what John the Ram Guy said, and it does indeed look like if you have a noisy H100, you have to go through a standard RMA, and then if you get a noisy replacement as well, you have to go through the RMA again "and they will take care of you", whatever that means. So for people outside of the US it basically means that you buy a $100 H100 and then you have to spend another $30 - $40 for the RMA, even though they have identified the issue and admitted they are flawed. COOL!

Like I said before, save yourself some time (and probably money) and just get an XSPC Rasa 750 RS 240 kit, or something similar. You'll get better temps, no noise and better looks.

Corsair, you blew this one as much as it could have possibly been blown.
And I don't understand why George was taken off this case (because it looks like he was), because he was the only reasonable man who was looking for reasonable solutions.
Edited by wlw wl - 7/3/12 at 8:46am
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post #565 of 1734
Quote:
Originally Posted by wlw wl View Post

I heard of a man who had a dream, and it didn't end very well for him. rolleyes.gif

All in jest good man, you know how much we applaud you!smile.gif

Are any revised editions into the hands of customers yet?
    
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post #566 of 1734
Thread Starter 
RamGuy said something about "fix being ready for production", but George said something about only "tightening the screening process" so honestly I don't know if you can call them "revised" or not. I guess we'll wait and see.
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post #567 of 1734
Quote:
Originally Posted by wlw wl View Post

Corsair, you blew this one as much as it could have possibly been blown.
And I don't understand why George was taken off this case (because it looks like he was), because he was the only reasonable man who was looking for reasonable solutions.
Yeah, exactly, it's just kind of bizarre really. Usually they're top-notch on support, this is just being handled rather strangely, like no one knows the real fix. I hope they sort it out for their sake.

I'm going to try an exchange at my local store where I got my latest H100, since they just got a "new batch" in... will update on how it goes.

Interesting tidbit of info: the two that I got off Amazon.com are quiet, the one I got in a local store (with a later date stamp in the item code) was the noisy one. Here's hoping the new batch is good, or it's time to explore other options, but non-closed systems that you have to fill yourself scare me. redface.gif
post #568 of 1734
Quote:
Originally Posted by wlw wl View Post

bgineng - I was thinking of a more prolonged use, and the unit not surviving it's 5 year warranty period
bwebmasta - they have announced them by now but it doesn't look as spectacular as I was led to believe it would be
gregkwaste - you would be sending it to The Netherlands and not the USA, but it would be pricey still
ADD:
So I read what John the Ram Guy said, and it does indeed look like if you have a noisy H100, you have to go through a standard RMA, and then if you get a noisy replacement as well, you have to go through the RMA again "and they will take care of you", whatever that means. So for people outside of the US it basically means that you buy a $100 H100 and then you have to spend another $30 - $40 for the RMA, even though they have identified the issue and admitted they are flawed. COOL!
Like I said before, save yourself some time (and probably money) and just get an XSPC Rasa 750 RS 240 kit, or something similar. You'll get better temps, no noise and better looks.
Corsair, you blew this one as much as it could have possibly been blown.
And I don't understand why George was taken off this case (because it looks like he was), because he was the only reasonable man who was looking for reasonable solutions.

Very good post, along with some of my thoughts now. Now, with the new H100's, have you seen one? I have not seen anything in regards to a new updated cooler. Did I miss something?
post #569 of 1734
Quote:
Originally Posted by ekoo View Post

Yeah, see, this is where the confusion comes in.. Reading this post by Ram Guy on the Corsair forums, he seems to be directing people to RMA the product through the website first, and then only after you get another bad unit, you can use the "other" RMA process that involves contacting him or something. It's really some bizarre support they're giving on this.
http://forum.corsair.com/v3/showpost.php?p=587979&postcount=935
Judging by the fact that Corsair is asking us to RMA it, does that mean that there's an official fix now? Or is this all just the big mess that it looks like.
Who should we listen to at this point? tongue.gif
(edit: I'm not bashing Corsair, I think they're a great company and I like their products, but this is a really bizarre issue. I've read through the majority of this thread and it seems that Corsair says they isolated the issue, but people are reporting issues with their RMAs. Maybe I'll just try my luck at a store return first before the RMA process.)

At this point, I am totally confused and honestly..really disappointed. Corsair really shot down the credibility and customer service on this H100 issue, and some members over @ Corsair's forum are not helping. The continued bashing of people that really do have an issue with the H100 is not acceptable, and neither is the fact you have to pay for shipping of a defective unit. Amazon does not do that, NewEgg, Dell, Crucial, wha-smiley.png doesn't. Hmmm..
post #570 of 1734
Quote:
Originally Posted by wlw wl View Post

Like I said before, save yourself some time (and probably money) and just get an XSPC Rasa 750 RS 240 kit, or something similar. You'll get better temps, no noise and better looks.

Some of those XSPC water kits carry very low prices. $119. $129. Less than an H100 and a couple RMAs.

http://www.performance-pcs.com/catalog/index.php?main_page=index&cPath=59_202_972&zenid=59e98ef0c9a65dea0ddd7a130321c5cb

Sure wish this Corsair solution was going to carry thru better, mine is so far a quiet unit, and have only had the terrible grinding noise during installation, that went away by tapping the pump, but have a new mobo install coming up and it may happen all over again. Kinda makes me mad since this issue is most likely holding up further units being developed in the Hydro series. I was really going to upgrade to a newer model next year with Haswell, whatever the model number was going to be, H120 or whatever, now I think I'm going to get into an XSPC Raystorm 240 kit with the variable speed pump, 5 pump speeds, no noise, sounds just right... Wishing everyone "Luck" with this issue, it's sad and a shame, really is.
    
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