Originally Posted by CorsairGeorge
A sidenote here - advance replacement will be accommodated if you request it, but the default is the standard RMA procedure. So if you haven't asked specifically for advanced replacement, you'll be waiting quite a while for that UPS label.
As for being "swamped", there's a fair number but it's still very low. If you read these forums you'd think thousands of people would be having this issue, and that's just not the case. Still important to fix, of course.
Cosair George, a few questions and observations:
From my experience with advanced RMA, I was shipped a new unit but had to pay to ship the return back. Is that the normal procedure?
My replacement that I was sent in May is making a noise, although much lower than the first. When should I RMA it?
In regards to the people that have issues with the H100, H80, and others, approximately how many are there? It would be rather hard to pinpoint due to so many that have tried RMA's 2, 3, and some over that amount prior to the fix. Due to I would be on my third unit, do I count as two problems, or what is the process Corsair is using to track the problem units? You have to take into account all of the people that are on other forums and sites such as Amazon, NewEgg, Micro-center, that have reviews with those complaints as well. No disrespect, but it just seems the issue is being downplayed or attempted to be.
Exactly when are the new units being released? Any hard dates?