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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 73

post #721 of 1734
Quote:
Originally Posted by theonedub View Post

Still no UPS return label and absolutely no reply to my request for an advanced RMA. This has pretty much been the response to any of my requests from Corsair's Customer Service Department.
Its really pathetic and is hands down the absolute worst customer service I have dealt with anywhere.
Someone has to let me in on how to get this 'grand' customer service I always hear so much about. I've consistently purchased Corsair products, but that looks to come to an end here. I surely won't be recommending them to my friends and coworkers anymore either.

You must be having some bad luck or something? Here's how my experience has gone:

7/3 (evening) - Sent in my email with all requested information asking for an Advanced Replacement RMA
7/5 (1st business day after the holiday) - Received email reply with RMA # and note that the units were not yet in stock and that someone would call me when they came in
7/6 - Received a voicemail from Corsair customer service saying the units are now in stock and to make arrangements for my advanced RMA request
7/9 (morning) - I returned the call and left a message
7/9 (afternoon) - I got a call back from my message same day, gave my credit card number to hold on the advanced replacement until the defective unit is returned. New one is on its way. She asked if I had received an email with a pre-paid shipping label yet which I replied no. She stated that email should be coming soon (in time to return the defective unit).

Perfectly acceptable service to me. Did you not give them your phone number possibly? I don't know. My experience so far says this process is being handled at an "escalated" level.
post #722 of 1734
Quote:
Originally Posted by JayWill411 View Post

You must be having some bad luck or something? Here's how my experience has gone:
7/3 (evening) - Sent in my email with all requested information asking for an Advanced Replacement RMA
7/5 (1st business day after the holiday) - Received email reply with RMA # and note that the units were not yet in stock and that someone would call me when they came in
7/6 - Received a voicemail from Corsair customer service saying the units are now in stock and to make arrangements for my advanced RMA request
7/9 (morning) - I returned the call and left a message
7/9 (afternoon) - I got a call back from my message same day, gave my credit card number to hold on the advanced replacement until the defective unit is returned. New one is on its way. She asked if I had received an email with a pre-paid shipping label yet which I replied no. She stated that email should be coming soon (in time to return the defective unit).
Perfectly acceptable service to me. Did you not give them your phone number possibly? I don't know. My experience so far says this process is being handled at an "escalated" level.

I'd consider it bad luck if I got bad customer service from other companies, but this is not the case. My bad experiences are strictly related to Corsair alone. I followed the exact instructions given in this thread for the RMA request and included all information, including my phone number. I have not received any calls or follow ups at all aside from CorsairGeorge's rather cryptic reply that basically amounts to- 'Were not busy, but you're going to wait a while. One more thing, that 'special' RMA process? Its actually just a standard RMA.'

I really hate to rant, but I can't believe this is the service everyone gushes about. G.Skill approved a RAM RMA for me last week within 24hrs. When my ASUS board went in for RMA I had a prepaid label in my inbox before the online rep ended our live chat. The piston ring on my Air Zenith compressor that powers the air ride on my S-10 failed and rather than have me disassemble the compressor and leave the truck inoperable for a couple weeks, AZ mailed me a completely new piston under warranty. Those are examples of excellent customer service.

Before Corsair even announced their RMA plans I said I wouldn't hold my breath or set my expectations high, and now it looks as though I was right. I have every intention of posting my experience on the other forums I am a member of.
Edited by theonedub - 7/9/12 at 4:20pm
 
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post #723 of 1734
Quote:
Originally Posted by JayWill411 View Post

You must be having some bad luck or something? Here's how my experience has gone:
7/3 (evening) - Sent in my email with all requested information asking for an Advanced Replacement RMA
7/5 (1st business day after the holiday) - Received email reply with RMA # and note that the units were not yet in stock and that someone would call me when they came in
7/6 - Received a voicemail from Corsair customer service saying the units are now in stock and to make arrangements for my advanced RMA request
7/9 (morning) - I returned the call and left a message
7/9 (afternoon) - I got a call back from my message same day, gave my credit card number to hold on the advanced replacement until the defective unit is returned. New one is on its way. She asked if I had received an email with a pre-paid shipping label yet which I replied no. She stated that email should be coming soon (in time to return the defective unit).
Perfectly acceptable service to me. Did you not give them your phone number possibly? I don't know. My experience so far says this process is being handled at an "escalated" level.

Somewhat similar scenario here. I put in a request on the 3rd directly through Gmail with the Hydro Series Buzz subject, with the message explaining my pump was faulty and what I'd tried to stop the noise. I also requested an advance RMA to be set up for me if possible. No response on the 4th (expected). Early on the afternoon of the 5th, they actually just called me which was unexpected. Their service rep took my credit card number and set up a replacement.

I shortly after received an email regarding the advanced RMA being set up and processed. 2 days went by and no further info, but it was the weekend so I figured it had not been shipped yet. I went ahead and sent a reply asking for a status update anyway (figured no harm in doing so). I did not get a reply until today (again, weekend...) and there was also an email with a UPS tracking number which shows my replacement should be here by the end of the week.

However, I did not get a return label in my mail. I'm pretty sure I was supposed to although admittedly I was half asleep when Corsair called me on the phone to set up my RMA. Is it supposed to show up in my email, or is it in the box with my replacement unit?

Edit: Another email with a label just arrived. Nevermind that last part.
Edited by Synner - 7/9/12 at 5:11pm
post #724 of 1734
Quote:
Originally Posted by wlw wl View Post

If you follow George's instructions, you will get the "new" unit which should not have the issue. And last time I checked the warranty on H100 was 5 years.

thx will set it in motion and give it a go smile.gif
post #725 of 1734
Just received an email from Corsair for the advance RMA, and it goes like this

Thank you for contacting Corsair!

We apologize if you are having trouble with one of our products.

Please use RMA number xxxxxxxx for your request, a follow up email will be sent to you with an attached UPS prepaid label for you to return the defective unit back to us.

One of our customer service representative will contact you to process the Advance RMA. This will require a hold on your credit card in order for us to send the replacement out to you first. Once you return the defective part back to us we will release the hold on your credit card. If the part isn’t returned within a two week window from the day it was shipped we will notify you and will be charging your credit card.


If you have any question just let us know.
Thank you and have a great day!
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post #726 of 1734
Well my replacement is out for delivery today via UPS, however still not received my pre paid return label for my old cooler.
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post #727 of 1734
got my replacement, and it is DOA, no fan spin, no profile lights, no noise...nothing. OUTRAGED is an understatement especially since i paid for a rma. fitted my noisey unit back in as the new one is dead.mad.gifdevilsmiley.gif corsair QC = none existent.
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post #728 of 1734
Thread Starter 
Holy poo, talk about bad luck... Call them immediately mate. I mean once they're open.
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post #729 of 1734
indeed, cant believe it they really need a better QC for these coolers.
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post #730 of 1734
Quote:
Originally Posted by B4R51 View Post

got my replacement, and it is DOA, no fan spin, no profile lights, no noise...nothing. OUTRAGED is an understatement especially since i paid for a rma. fitted my noisey unit back in as the new one is dead.mad.gifdevilsmiley.gif corsair QC = none existent.

Wow, this really makes me reconsider buying the H100 :S If Corsair doesn't fix this soon, they might as well stop making the coolers... With a high-end cooler like the H80 or H100, which isn't cheap at all, there shouldn't be any problems! And how long has this problem been around? I really believe that they could have fixed this already...
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