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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 79

post #781 of 1734
Thread Starter 
First four digits. 1213, which means 13th week of 2012. The issue isn't related to a batch number. Well it could be said that all units past X-th June/July of 2012 are problem-free and all before that date can have the issue, but I asked for official confirmation of that date and didn't get any.
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AMD Phenom II x4 955 BE @ 3,8 GHz ASRock 870 Extreme3 Sapphire Radeon 6850 1GB GeIL 1600 CL8 2x2GB 
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Corsair Force GT Samsung Spinpoint F3 Custom water. Very custom. Windows 7 x64 Pro 
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Philips 232EL natec Piranha 2 gaming :) OCZ ModXStream Pro 600W Corsair Graphite 600T 
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post #782 of 1734
UPS just came to pick up my cooler but it's still in my computer because I was told UPS would agree a pick up date with me. The guy was cool though and said he would come back tomorrow for it.
post #783 of 1734
Quote:
Originally Posted by TobyKing1982 View Post

UPS just came to pick up my cooler but it's still in my computer because I was told UPS would agree a pick up date with me. The guy was cool though and said he would come back tomorrow for it.

Same here. been away with work and come back to 3 misse UPS slips on my floor.
I was also told they would be in touch to arrange it.

Total joke.

I'll need to complain again. How do i go about requesting a advanced RMA?
I don't have another cooler that will fit right now.
post #784 of 1734
Quote:
Originally Posted by TobyKing1982 View Post

What I would like to know is why everyone seems to be getting a different level of service.

Possibly depends on where you are? Here in the States there are UPS drop-off locations all over the place in my area (including a UPS store). I only have to take a very short trip down the road and hand off a package with a prepaid label attached so no need to have them pick up the item.
post #785 of 1734
Since I requested my adavanced rma 5 days ago they finally responded but only to find out they wanted me to ship my faulty one back first?? so I called their ph# and spoke with not-so-inclined customer service rep who had no idea how I got this email the first place and when I mentioned about the forum and corsairgeorge who instructed us to use this email for the advanced rma request.. she put me on hold. After the rep came back on the phone asked for my cc# to hold for the replacement. She gave no other info or what I had to do like when can I expect the replacement and the return label..etc. I had to ask her every single question and then she would only answer?? Maybe she didn't like her job or she was a newbie because she surely sounded like total clueless. And when I asked about the known issue with these coolers and if they're since fixed she waited couple of seconds and said ..yes??

Honestly I'm not convinced anything yet until I see it for myself. So far very frustrated with their so-called top notch customer service.. we'll see. So far, I have received the return label and saw the hold on my cc for the replacement on the same day, which is a good sign but I have yet to receive the tracking # for the replacement or maybe a phone call some of you are getting? I never received a phone call from the beginning so I don't expect it nor I care, but if they did ship it already as the rep said before that they would ship on the same day they put hold on my cc, why not just email the tracking# back? So I called back again today and guess what I got the same lady I spoke with the other day.. At the time I wondered how many are working in the customer service dept.. was hoping I'd get someone who'd be more happy with their job and knows what the heck they're doing/saying.. anywho, she said they are shipping the replacement on the next day which is fine, but again it would have been nice to say like.. "you can call back for tracking# or would you like us to send you the tracking via email?" but nooo I had to ask every single da*n question.

Thanks for the vent. We'll see what happens and report in couple of days.
post #786 of 1734
hi all wink.gif

I bought an h100 last week and same pump issue with the horrible hard drive sound frown.gif


i've maked an email to : rma@corsair.com, RMAservice@corsair.com "Hydro Series Buzz" for asking the advanced RMA.

My problem is i'm not speaking english or very basic understanding, i hope to not call the icy corsair support lady !


i've put my olds rma if it help: Case #4827576 "it was my original one"

Case #4832216 "i don't know why corsair create a new one for me?"
post #787 of 1734
Thread Starter 
Seems the CC lady is getting quite a fan group thumb.gif
600
(16 items)
 
Adapters
(9 photos)
My custom water
(4 photos)
CPUMotherboardGraphicsRAM
AMD Phenom II x4 955 BE @ 3,8 GHz ASRock 870 Extreme3 Sapphire Radeon 6850 1GB GeIL 1600 CL8 2x2GB 
Hard DriveHard DriveCoolingOS
Corsair Force GT Samsung Spinpoint F3 Custom water. Very custom. Windows 7 x64 Pro 
MonitorKeyboardPowerCase
Philips 232EL natec Piranha 2 gaming :) OCZ ModXStream Pro 600W Corsair Graphite 600T 
MouseMouse PadAudioOther
A4 X-748K A4 X7 500-MP Asus Xonar D1 Roccat Kave 
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600
(16 items)
 
Adapters
(9 photos)
My custom water
(4 photos)
CPUMotherboardGraphicsRAM
AMD Phenom II x4 955 BE @ 3,8 GHz ASRock 870 Extreme3 Sapphire Radeon 6850 1GB GeIL 1600 CL8 2x2GB 
Hard DriveHard DriveCoolingOS
Corsair Force GT Samsung Spinpoint F3 Custom water. Very custom. Windows 7 x64 Pro 
MonitorKeyboardPowerCase
Philips 232EL natec Piranha 2 gaming :) OCZ ModXStream Pro 600W Corsair Graphite 600T 
MouseMouse PadAudioOther
A4 X-748K A4 X7 500-MP Asus Xonar D1 Roccat Kave 
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post #788 of 1734
My RMA was pretty smooth (But did not go on with the whole process). It basically went down like this

Wednesday July 4th: Gave an email with the "Hydro Series Buzz" Problem, with a Advance RMA request

Thursday July 5th: Got emailed back and was given an RMA #, but replied as to how the Advance RMA process works.

July 6-8th: Corsair RMA Customer Service lady tried to reach me around those days. Called 3 times total, but i was not around to pick up the call

July 9th: I finally emailed them back that I decided not to go on with the RMA, and told them that i will notify them if the sound or any other problem persist with my product.

July 11th: I got a email back from the same representative, saying no problem, and even got a shipping slip emailed to me, but ignored.

All this communication was from the same person taking care of my RMA.

Corsair gets a 10/10 on customer service thumb.gif
post #789 of 1734
So far I have been very impressed with what has been offered, I am yet to hear from UPS though which is where it sounds like things begin to fall apart.
post #790 of 1734
Have to say not impressed at all by this RMA process.

5th July

I send an email to the stated address with an advanced RMA request.

7th July

I get reply from Joann with an RMA number and a notification telling me that:

"We have also requested a call tag to pick up the defective unit from your location. UPS will contact you within 4-5 business days to set up a pick up schedule."

I send a reply asking what to do with the RMA number. I also add that I presume the replacement will be sent and then UPS will pick up the defective unit.

10th July

I get a reply stating:

"We do offer advance replacement which will require a hold on your credit card in order for us to send the replacement out to you first. Once you return the defective part back to us we will release the hold on your credit card. If the part isn’t returned within a two week window from the day it was shipped we will notify you and will be charging your credit card.

One of our customer service representative will contact you to process an advance RMA."


I send a reply stating that I didn't think I should have to have a hold put on my credit card for a known defective product but I would agree on the condition that Corsair gave assurances that UPS would deliver the replacement and collect the defective unit within the stipulated two week time-frame.

Later that day I get an email from UPS saying that a label had been created and is in transit.

11th July

UPS arrive at my premises to collect the defective unit. I explain that it is still in my PC as I have not received the replacement yet.

12th July

I get another email from Joann stating that I need to call Corsair if I want to process an advanced RMA.

I reply that he/she originally told me that a Corsair representative would contact me to organize this and that I am still awaiting this call.

Summary

What a complete farce. Still no promised contact from a Corsair representative to arrange the advanced RMA. I presume UPS will call again today and tomorrow, only to be sent away empty handed. What happens when/if I do get the call from Corsair and the advanced RMA is processed? Will Corsair arrange for UPS to come a fourth time after the replacement has been received?

As a comparison, when building my latest PC, I also spec'ed a Cosmos II. Unfortunately, this case had a known issue with the fan controller. I emailed Cooler Master once and within three days I had a replacement fan controller in my hand. No credit card hold, no need to even send the defective part back. Now that is service!

I can appreciate that sometimes parts have defects. However, it is the aftermarket support that seems to differentiate manufacturers. Corsair could learn a lot from Cooler Master in that respect
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