Here is an analogy for you.
If I went to my local BMW dealership and told him that when I drive down the road at 60MPH the car starts to shake and make noise and his response was to put a governor on my gas pedal so it only went 55MPH, I would never buy a BMW again or I'd slap the mechanic in the mouth.
There are many things we can do and Corsair can do to eliminate SYMPTOMS, but the reality is that something is wrong with the device.
"For every 1 person with a problem there is 100 people without the problem." I'm not sure what made you say that, or even what you thought we would think when you said that or what you were even thinking when you said that. I'm sure you were trying to illustrate that the amount of people with the issue is a lot lower than the people with the issue but at the end of the day what is that supposed to mean in a forum focused solely on the failure of your product? I mean... is any level of failure or poor quality acceptable? In all reality it makes me feel even worse to know that my unlucky a$$ is part of the 1 percent of people that have a problem!
I could write a paragraph about your outsourcing rebuttal CorsairGUY, but it won't make a difference because at the end of the day nothing I say or anyone here says, the fact that you guys out-source to China is never going to change because it's all about one thing... $$$$$$
If it doesn't make CENTS it doesn't make sense.
Look.... Here is the deal... Corsair makes a little bit of everything, you guys even have speakers out. *** does corsair know about speakers? NOTHING!!!!!!! That's why they sound like garbage, but you make them because people like to accessorize. Corsair EVERYTHING from head to toe. Corsair was known for 1 thing... RAM and more importantly then RAM.. WARRANTY which really boils down to PEACE OF MIND.
It was nice to buy a product and know that if it EVER broke you guys would fix it. Well you have taken that reputation and stamped it on every single peripheral you can think of and have become very wealthy in doing so.
But when 1 percent of your customers have a bad experience it doesn't just hurt your water-cooling line, just like the RAM back in the day paved the way for Corsair today, Corsairs desire to pump out more for less costs you across the board. If Corsair loses a customer for Water Cooling because of crappy customer service or a terrible forum response or w.e, they really run the risk of losing a customer for:
Headphones
Power Supplies
Cases
Fans
SSD's
Keyboards
Mice
So every time a Corsair rep opens their mouth or types post it really affects your entire product line. That 1 percent can turn into an exponent very quickly.
Just to add... I commend Corsair guys for coming in here and fixing things, sending parts out and trying to make right..
Edited by TouchyFeely - 7/18/12 at 5:59pm
