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Corsair H100 / H80 / H60 noise, grinding pump - *fix* + official Corsair response - Page 93

post #921 of 1734
Thread Starter 
gregoire - you should have it replaced ASAP with no charge and no CC hold BS

Darylrese - I don't really understand what you mean. The fact that you can use a fan controller or an adapter to control it from a motherboard fan header has been know for a long time, but you shouldn't be put in a position where you have to use a controller to tune the device because it's faulty, probably that's why people prefer "fire and forget" adapters like the diode mod.
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post #922 of 1734
I just wrote Corsair back about their "fixed" H100...
I don't have another PSU at hand easyly, but my seasonic X400 is certainly fine... I got the same noise if I connect the H100 to my MB and after my fancontroller also (Zalman MFC3).

It's quiete sad :-( I hope usual Corsair product are better than this one ( I probably will never try).
post #923 of 1734
Quote:
Originally Posted by wlw wl View Post

gregoire - you should have it replaced ASAP with no charge and no CC hold BS
Darylrese - I don't really understand what you mean. The fact that you can use a fan controller or an adapter to control it from a motherboard fan header has been know for a long time, but you shouldn't be put in a position where you have to use a controller to tune the device because it's faulty, probably that's why people prefer "fire and forget" adapters like the diode mod.

What i mean is i used an adaptor to change the speed for a few weeks because i had the grinding noise,but since putting it back to full speed the pump is no longer making the noise! So in therory by running it at a lower speed for awhile actually fixed it. You wouldnt know if you just used the diode all the time unless you decided to plug it back in without it to try after a month or a few weeks!

I know this isnt the point and it should work 100% all the time from the start but for a couple of £ its saves a lot of hassle trying to RMA. Mine now runs happily without the adaptor, whereas before it was making a right racket!
Edited by Darylrese - 7/19/12 at 7:58am
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post #924 of 1734
Hi All, I have the same issue (of course)

I live in the UK, has anyone managed to arrange an advanced RMA from the UK?

I have exchanged several emails with corsair support but all I keep getting is a copy/paste reply and a US phone number. Does anyone have a contact for UK/EU support to arrange an advanced RMA?
post #925 of 1734
Quote:
Originally Posted by NakedMike View Post

Hi All, I have the same issue (of course)
I live in the UK, has anyone managed to arrange an advanced RMA from the UK?
I have exchanged several emails with corsair support but all I keep getting is a copy/paste reply and a US phone number. Does anyone have a contact for UK/EU support to arrange an advanced RMA?

I'm from the UK and I received my replacement H100 today that was an advanced RMA. I used Skype to ring the US number so it was free and they were very helpful.
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post #926 of 1734
I received my new H100 (12269403) today and thankfully the buzzing has gone. Although the fan control doesn't appear to work like the last one. I am willing to live with this though because it's a easy fix.

Many thanks to wlw wl for starting this thread, nice work wink.gif
post #927 of 1734
Quote:
Originally Posted by TouchyFeely View Post

Here is an analogy for you.
If I went to my local BMW dealership and told him that when I drive down the road at 60MPH the car starts to shake and make noise and his response was to put a governor on my gas pedal so it only went 55MPH, I would never buy a BMW again or I'd slap the mechanic in the mouth.

This is completely true, and why we didn't offer a diode "fix". The diode slows the pump down, and reduces performance. This is is why we put a fix in place in production after a root cause analysis.
Quote:
There are many things we can do and Corsair can do to eliminate SYMPTOMS, but the reality is that something is wrong with the device.

"For every 1 person with a problem there is 100 people without the problem." I'm not sure what made you say that, or even what you thought we would think when you said that or what you were even thinking when you said that. I'm sure you were trying to illustrate that the amount of people with the issue is a lot lower than the people with the issue but at the end of the day what is that supposed to mean in a forum focused solely on the failure of your product? I mean... is any level of failure or poor quality acceptable? In all reality it makes me feel even worse to know that my unlucky a$$ is part of the 1 percent of people that have a problem!

I made the comment because I wanted people to have a bit of perspective. If you read the forums here you'd think that anybody who buys an H100 thinks it's a piece of crap and throws it through a window and then places a curse on Corsair. This just isn't the case.

That being said, I also understand the other side of it. If you have a bad one, who cares if 99 other guys got good ones? It just makes you feel unlucky and angry. So I apologize if I pissed anybody off with that. My fault entirely.
Quote:
I could write a paragraph about your outsourcing rebuttal CorsairGUY, but it won't make a difference because at the end of the day nothing I say or anyone here says, the fact that you guys out-source to China is never going to change because it's all about one thing... $$$$$$
If it doesn't make CENTS it doesn't make sense.
You're 100% right. If you were willing to pay $199 for an H100, we could probably make them in the US. The problem is, all our competition would be making them in China, and China is getting very good at making things quickly, inexpensively, and quality is going upwards.

So it's not just us here at Corsair who care about costs. It's you guys, too. Where do you think the $199 Android Tablets are being made? It's not in the US, I'll guarantee that.
Quote:
Look.... Here is the deal... Corsair makes a little bit of everything, you guys even have speakers out. *** does corsair know about speakers? NOTHING!!!!!!! That's why they sound like garbage, but you make them because people like to accessorize. Corsair EVERYTHING from head to toe.

I completely disagree. Our SP2500 speakers have received fantastic reviews, anybody who owns a set knows how great they sound. And you're right, we didn't know anything about audio or speakers. So unlike some of our competitors who just go buy stuff off the shelf in China, we hired internal engineers, and people with audio experience as product managers from other companies that had done it before. Before we even started audio products we hired a handful of people who'd done it for other companies. And we spent over a year designing and testing our speakers and perfecting them.

The 2200s were better than any other set of speakers in their price range, but nobody buys $99 PC speakers anymore, so they're kind of SOL. The $249 SP2500s sound better than any other PC speakers I've heard, and better than some bookshelf monitors, too. We can argue scientifically why this is the case, but if you don't like them, nothing I'll say will change your mind.


Quote:
Corsair was known for 1 thing... RAM and more importantly then RAM.. WARRANTY which really boils down to PEACE OF MIND.
It was nice to buy a product and know that if it EVER broke you guys would fix it. Well you have taken that reputation and stamped it on every single peripheral you can think of and have become very wealthy in doing so.

We strive to do this. Every product we sell, we feel is of the highest quality we can achieve. Sometimes we screw up, but we do what we can to fix it. I feel like we have better quality and better support than any of our competition, but we're not perfect.
Quote:

But when 1 percent of your customers have a bad experience it doesn't just hurt your water-cooling line, just like the RAM back in the day paved the way for Corsair today, Corsairs desire to pump out more for less costs you across the board. If Corsair loses a customer for Water Cooling because of crappy customer service or a terrible forum response or w.e, they really run the risk of losing a customer for:
Headphones
Power Supplies
Cases
Fans
SSD's
Keyboards
Mice

So every time a Corsair rep opens their mouth or types post it really affects your entire product line. That 1 percent can turn into an exponent very quickly.
Just to add... I commend Corsair guys for coming in here and fixing things, sending parts out and trying to make right..

I've worked here for 8 years, seen every new product category launch since we decided to make flash drives. Every time we launch something new, somebody says "What the hell are you thinking Corsair, you guys can't make [Power Supplies/Cases/Fans/SSDs/Keyboards/Mice/Headsets/Speakers/Flash Drives], stick to memory!"

Lately we've proven them wrong. Our PSUs are among the best in the world. Same with our SSDs, our fans, our cases, and a lot of our other products. We have a lot of growth potential. We have had some growing pains. Our thoughts are "If people are buying parts out there and nobody's making them right, why don't we jump in and make them better?"

We've proven we can do that, time and time again. For those with the H100 problems, I sincerely apologize and I'd be pissed off about it too. But let's not pretend that the H100 is a failure - it isn't. It had some bugs during its run, but overall it's still the best performing CPU cooler you can buy, and it lets you easily access your RAM and motherboard without removing it from the case. I think it's a great product, not perfect, but still great. And we've fixed the problem in production, not with a band-aid, but with a redesign.

I learned a lot from this experience - we won't make the same mistake again. We're already on the warpath for future products.
post #928 of 1734
Thread Starter 
Quote:
Originally Posted by CorsairGeorge View Post

And we've fixed the problem in production, not with a band-aid, but with a redesign.
Earlier you said it was a tooling problem, which doesn't sound much like a redesign. PR talk is PR talk, but I prefer sticking to the facts.

And no, H100 isn't the best performing CPU cooler you can buy. It performs on par with good air cooling. Performance isn't why people choose it, compact design is.
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post #929 of 1734
If I wanted the voltage dropper fix (I already RMA'd once before the redesign fix and don't feel like paying for shipping again), whats the cost for one of them if you were to make one and ship it to me in the U.S.?
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post #930 of 1734
Thread Starter 
$10 shipped. If you've already RMAed, subsequent replacements are free of charge for you.
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