Originally Posted by TouchyFeely
Here is an analogy for you.
If I went to my local BMW dealership and told him that when I drive down the road at 60MPH the car starts to shake and make noise and his response was to put a governor on my gas pedal so it only went 55MPH, I would never buy a BMW again or I'd slap the mechanic in the mouth.
This is completely true, and why we didn't offer a diode "fix". The diode slows the pump down, and reduces performance. This is is why we put a fix in place in production after a root cause analysis.
There are many things we can do and Corsair can do to eliminate SYMPTOMS, but the reality is that something is wrong with the device.
"For every 1 person with a problem there is 100 people without the problem." I'm not sure what made you say that, or even what you thought we would think when you said that or what you were even thinking when you said that. I'm sure you were trying to illustrate that the amount of people with the issue is a lot lower than the people with the issue but at the end of the day what is that supposed to mean in a forum focused solely on the failure of your product? I mean... is any level of failure or poor quality acceptable? In all reality it makes me feel even worse to know that my unlucky a$$ is part of the 1 percent of people that have a problem!
I made the comment because I wanted people to have a bit of perspective. If you read the forums here you'd think that anybody who buys an H100 thinks it's a piece of crap and throws it through a window and then places a curse on Corsair. This just isn't the case.
That being said, I also understand the other side of it. If you have a bad one, who cares if 99 other guys got good ones? It just makes you feel unlucky and angry. So I apologize if I pissed anybody off with that. My fault entirely.
I could write a paragraph about your outsourcing rebuttal CorsairGUY, but it won't make a difference because at the end of the day nothing I say or anyone here says, the fact that you guys out-source to China is never going to change because it's all about one thing... $$$$$$
If it doesn't make CENTS it doesn't make sense.
You're 100% right. If you were willing to pay $199 for an H100, we could probably make them in the US. The problem is, all our competition would be making them in China, and China is getting very good at making things quickly, inexpensively, and quality is going upwards.
So it's not just us here at Corsair who care about costs. It's you guys, too. Where do you think the $199 Android Tablets are being made? It's not in the US, I'll guarantee that.
Look.... Here is the deal... Corsair makes a little bit of everything, you guys even have speakers out. *** does corsair know about speakers? NOTHING!!!!!!! That's why they sound like garbage, but you make them because people like to accessorize. Corsair EVERYTHING from head to toe.
I completely disagree. Our SP2500 speakers have received fantastic reviews, anybody who owns a set knows how great they sound. And you're right, we didn't know anything about audio or speakers. So unlike some of our competitors who just go buy stuff off the shelf in China, we hired internal engineers, and people with audio experience as product managers from other companies that had done it before. Before we even started audio products we hired a handful of people who'd done it for other companies. And we spent over a year designing and testing our speakers and perfecting them.
The 2200s were better than any other set of speakers in their price range, but nobody buys $99 PC speakers anymore, so they're kind of SOL. The $249 SP2500s sound better than any other PC speakers I've heard, and better than some bookshelf monitors, too. We can argue scientifically why this is the case, but if you don't like them, nothing I'll say will change your mind.
Corsair was known for 1 thing... RAM and more importantly then RAM.. WARRANTY which really boils down to PEACE OF MIND.
It was nice to buy a product and know that if it EVER broke you guys would fix it. Well you have taken that reputation and stamped it on every single peripheral you can think of and have become very wealthy in doing so.
We strive to do this. Every product we sell, we feel is of the highest quality we can achieve. Sometimes we screw up, but we do what we can to fix it. I feel like we have better quality and better support than any of our competition, but we're not perfect.
But when 1 percent of your customers have a bad experience it doesn't just hurt your water-cooling line, just like the RAM back in the day paved the way for Corsair today, Corsairs desire to pump out more for less costs you across the board. If Corsair loses a customer for Water Cooling because of crappy customer service or a terrible forum response or w.e, they really run the risk of losing a customer for:
So every time a Corsair rep opens their mouth or types post it really affects your entire product line. That 1 percent can turn into an exponent very quickly.
Just to add... I commend Corsair guys for coming in here and fixing things, sending parts out and trying to make right..
I've worked here for 8 years, seen every new product category launch since we decided to make flash drives. Every time we launch something new, somebody says "What the hell are you thinking Corsair, you guys can't make [Power Supplies/Cases/Fans/SSDs/Keyboards/Mice/Headsets/Speakers/Flash Drives], stick to memory!"
Lately we've proven them wrong. Our PSUs are among the best in the world. Same with our SSDs, our fans, our cases, and a lot of our other products. We have a lot of growth potential. We have had some growing pains. Our thoughts are "If people are buying parts out there and nobody's making them right, why don't we jump in and make them better?"
We've proven we can do that, time and time again. For those with the H100 problems, I sincerely apologize and I'd be pissed off about it too. But let's not pretend that the H100 is a failure - it isn't. It had some bugs during its run, but overall it's still the best performing CPU cooler you can buy, and it lets you easily access your RAM and motherboard without removing it from the case. I think it's a great product, not perfect, but still great. And we've fixed the problem in production
, not with a band-aid, but with a redesign.
I learned a lot from this experience - we won't make the same mistake again. We're already on the warpath for future products.