Overclock.net › Forums › Video Games › Xbox › Windows Live/Xbox Live Hacked
New Posts  All Forums:Forum Nav:

Windows Live/Xbox Live Hacked

post #1 of 9
Thread Starter 
When something happens where i have to use customer support, i like to chronicle it for other people that use the same device or are looking into it can see how good or bad it turns out:

Sunday, 4/1 8am

i woke up to find an email from windows live saying my credit card has been charged for 2 games, sims 3 and some verision of rift. when i get emails that say that my credit card has been charged and i didn't make any purchases i don't click on any links in the email. i went to my CC statement and found that yes, two games were charged. i navigated xbox/microsofts website which is kind of convoluted, changed my password and found a number and called. my xbox hasn't been online in months and i never downloaded games for windows when i updated to my SSD, so the charges are definitely fraudulent. after 20 minutes i got an investigation number, my account locked down, and told i would hear back in 3-5 days.

i'll keep updating as steps are taken, but hopefully this is quickly resolved
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply

Gear mentioned in this thread:

post #2 of 9
Hope you get this all straightened out. I hate to hear about things like this.

*changes password*
post #3 of 9
Quote:
Originally Posted by XCII View Post

Hope you get this all straightened out. I hate to hear about things like this.
*changes password*

Agreed. Just a few weeks ago I woke up to about ten-twenty emails from someone trying to log into my Steam account from a new computer. Needed the code from my email account. O.O Luckily Steam and my email don't have the same password. O.O Needless to say there was a password change party on all of my accounts.. Hope you get this sorted out dude. It's never any fun..
Big Blue
(15 items)
 
HTPC
(13 items)
 
Bedroom HTPC
(6 items)
 
CPUMotherboardGraphicsGraphics
i5 2500k ASUS P8Z68-V PRO/GEN3 Diamond 6950 EVGA GTX 275 
RAMHard DriveOptical DriveCooling
8 gigs G.SKILL Sniper (2x 4) Corsair 128GB SSD LG BluRay Corsair H60 
OSMonitorKeyboardPower
Windows 7 Pro 64 bit ASUS 21" & LG 20" Razer Lycosa SeaSonic X750 Gold 750W 
CaseMouse
Silverstone FT02 Razer Mamba 
CPUMotherboardRAMHard Drive
Athlon II X2 255 ASRock 880GMH/USB3.0 Wintec DDR3 4GB Intel X25-M 80 GB 
OSKeyboardPowerCase
Windows 7 with XBMC Iogear wireless keyboard/mouse GKM561R Antec EarthWatts Green 380D Silverstone MLO3B 
MotherboardRAMHard DriveOS
GIGABYTE GA-E350N-USB3 Samsung 1x4GB 2 gig USB OpenElec XBMC 
KeyboardCase
Lenovo Multimedia Remote Keyboard N5902 Habey EMC-600S 
  hide details  
Reply
Big Blue
(15 items)
 
HTPC
(13 items)
 
Bedroom HTPC
(6 items)
 
CPUMotherboardGraphicsGraphics
i5 2500k ASUS P8Z68-V PRO/GEN3 Diamond 6950 EVGA GTX 275 
RAMHard DriveOptical DriveCooling
8 gigs G.SKILL Sniper (2x 4) Corsair 128GB SSD LG BluRay Corsair H60 
OSMonitorKeyboardPower
Windows 7 Pro 64 bit ASUS 21" & LG 20" Razer Lycosa SeaSonic X750 Gold 750W 
CaseMouse
Silverstone FT02 Razer Mamba 
CPUMotherboardRAMHard Drive
Athlon II X2 255 ASRock 880GMH/USB3.0 Wintec DDR3 4GB Intel X25-M 80 GB 
OSKeyboardPowerCase
Windows 7 with XBMC Iogear wireless keyboard/mouse GKM561R Antec EarthWatts Green 380D Silverstone MLO3B 
MotherboardRAMHard DriveOS
GIGABYTE GA-E350N-USB3 Samsung 1x4GB 2 gig USB OpenElec XBMC 
KeyboardCase
Lenovo Multimedia Remote Keyboard N5902 Habey EMC-600S 
  hide details  
Reply
post #4 of 9
That definitely sucks. I'm not sure how they react to cases like this but the few times I've needed to use MS support they were surprisingly helpful so don't get discouraged.

As a warning though I've heard the statistic that it takes an average of 30 hours to resolved ID theft. I hope that isn't the case for you but just a heads up.
post #5 of 9

yeah its getting ridiculous now. I will be changing all my passwords today. This is why I dont put my credit card on PSN or Live

 

White Knight
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel I5 4460 Asrock Pro3 Z97 Sapphire 7870 GHZ (2GB) 8GB of DDR3 (1333) 
Hard DriveOptical DriveCoolingOS
Toshiba 1TB  LG (GH24NSB0) Stock ATM Win 7 64 ultimate 
MonitorKeyboardPowerCase
Dell S2340m IPS HP 5335U XFX TS 550  NZXT Phantom 240 
MouseMouse PadAudio
Lenovo World of Warcraft steel series Klipsch Pro Media 2.1 
  hide details  
Reply
White Knight
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel I5 4460 Asrock Pro3 Z97 Sapphire 7870 GHZ (2GB) 8GB of DDR3 (1333) 
Hard DriveOptical DriveCoolingOS
Toshiba 1TB  LG (GH24NSB0) Stock ATM Win 7 64 ultimate 
MonitorKeyboardPowerCase
Dell S2340m IPS HP 5335U XFX TS 550  NZXT Phantom 240 
MouseMouse PadAudio
Lenovo World of Warcraft steel series Klipsch Pro Media 2.1 
  hide details  
Reply
post #6 of 9
Thread Starter 
Quote:
Originally Posted by 4LC4PON3 View Post

yeah its getting ridiculous now. I will be changing all my passwords today. This is why I dont put my credit card on PSN or Live

i got my ps3 about 3 days before that big hacking thing so i never put my CC information on there, but when i tried to take my CC off this morning after seeing the charges they wouldn't let me since it's tied to my account renewal. it's locked down now hopefully, but i've never had something like this happen and hopefully once it's resolved i can just delete my CC and let my membership expire.
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply
post #7 of 9
Thread Starter 
got an email today that says they're refunding my card and how to reset everything on my account.

as long as the refund goes through i am very pleased with microsoft. quick turnaround and problem was solved.
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply
Gamer
(17 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K ASRock z77 Extreme4 EVGA GTX670FW Corsair 8GB Dominator Platinum 
Hard DriveHard DriveHard DriveOptical Drive
WD Green  Crucial M4 Seagate Barracuda Sony 20x DVDRW SATA 
CoolingOSMonitorMonitor
Corsair H100 Windows 7 HP 64-bit Asus VE247 Westinghouse L2220HW 
KeyboardPowerCaseMouse
Logitech 510 XFX XXX 650W Corsair 600T Logitech M400 
Mouse Pad
Rocketfish Reversible  
  hide details  
Reply
post #8 of 9
nice to hear you got everything taken care of i got hit for over 300 from xbox and i'm still fighting between the bank and Microsoft to get it resolved. been a couple of months now
Xeon
(16 items)
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 ASUS M4A87TD EVO AM3 Ati 5770 12 G.Skill Ripjaws  
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Blue Drive Intel 40gb ssd  Asus Dvd Burner Stock 
OSPowerCase
ESXI ThermalTake 700 watt  ThermalTake V9 Black Edition  
  hide details  
Reply
Xeon
(16 items)
 
Server
(13 items)
 
 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 ASUS M4A87TD EVO AM3 Ati 5770 12 G.Skill Ripjaws  
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Blue Drive Intel 40gb ssd  Asus Dvd Burner Stock 
OSPowerCase
ESXI ThermalTake 700 watt  ThermalTake V9 Black Edition  
  hide details  
Reply
post #9 of 9
I'm glad to hear everything worked out. It's nice to know that situations like this can be resolved quickly these days. When my paypal was jacked a few years ago, it took me nearly 6 hours on the phone and a month of waiting to get rid of fraudulent charges thumbsdownsmileyanim.gif
    
CPUMotherboardGraphicsRAM
i5 2500K (stock for now) ASRock Z77 Extreme4 EVGA GTS 450 G.SKILL Ripjaws X Series 8GB 
Optical DriveOSMonitorKeyboard
HP dvd combo drive Windows 7 x64 Dell P1911 Razer Lycosa 
PowerCaseAudio
Corsair TX750  Antec 900 Creative X-Fi Titanium Fatality Edition 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500K (stock for now) ASRock Z77 Extreme4 EVGA GTS 450 G.SKILL Ripjaws X Series 8GB 
Optical DriveOSMonitorKeyboard
HP dvd combo drive Windows 7 x64 Dell P1911 Razer Lycosa 
PowerCaseAudio
Corsair TX750  Antec 900 Creative X-Fi Titanium Fatality Edition 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Xbox

Gear mentioned in this thread:

Overclock.net › Forums › Video Games › Xbox › Windows Live/Xbox Live Hacked