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HELP with Laptop, Blue Screen!!!

post #1 of 9
Thread Starter 
Hi OCNers,

I need help with my laptop. I have the HP Pavilion dv6-6135DX and here are the specs:

Specs
AMD Quad Core A8-3500M 1.5GHz
6GB DDR3
640GB HDD
15.6" 1366x768 Display
1GB Radeon HD 6750M
Blu-ray ROM
USB 3.0
WiFi N
6-cell Battery
Windows 7 Home Premium

dump file: 040112 dump.zip 28k .zip file


Lately my laptop will display a notification saying that my graphics device/drivers are not working correctly. That would be followed by graphical glitches and artifacts making my screen unusable. Then the laptop would crash and go into a bluescreen. This would occur sometimes after a gaming session or sometimes just from watching youtube videos. I am afraid there might be some hardware issue going on with this laptop. Maybe the graphics chip is at fault or maybe its overheating (which shouldnt be a problem since I have a laptop cooler)? Would this be resolved with a fresh install of windows and new drivers or should I send it back for a new laptop? BTW I bought it refurbished but I also bought a 1 year newegg warranty to go with it.

Below is the screen I get when the laptop crashes. Please help me I am not very knowledgeble regarding laptops!

450
Edited by T3chAdd1ct - 4/1/12 at 2:18pm
i5 Dragonlord
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i5 Dragonlord
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post #2 of 9
Thread Starter 
BTW I am planning to install a Samsung 830 SSD into this laptop but I want to make sure I dont have to send it back first.
i5 Dragonlord
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i5 Dragonlord
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post #3 of 9
Hello! smile.gif

Can you please navigate to C:/Windows/Minidump and zip / rar up your latest dump files? Once you've done that, please attach the zip / rar to your post by clicking the paperclip icon in the reply / post box.

If there are no files there, you may have it set to writing Kernel Memory Dumps rather than Small. If so, the DMP will be located in C:/Windows itself and named MEMORY.DMP.

That blue screen states the the culprit is atikmpag.sys, which is the ATI video driver specifically. It's more than likely a bad installation of video card drivers, but the dump file(s) will offer more information that I'd like to see before I direct you to a clean install of GPU drivers.
post #4 of 9
Thread Starter 
Thanks EPEEN,

Is this screen what people refer to as the BSOD?
Also will the repeat crashing harm my hardware over time?


here is the file 040112 dump.zip 28k .zip file

+rep for you sir
Edited by T3chAdd1ct - 4/1/12 at 2:20pm
i5 Dragonlord
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i5 Dragonlord
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post #5 of 9
I've taken a look at the dump and its your traditional TDR *116 bugcheck. There are a multitude of things that can cause this specific bugcheck. Before going into that, I should mention this:

When taking a look at your drivers list, dtsoftbus01.sys is listed. This is a Daemon Tool driver, and Daemon Tools is a very large cause of BSODs, please fully uninstall Daemon Tools.

NOTE: If overclocking, please reset the system to default values while troubleshooting it. This includes CPU, RAM, GPU overclocking. You're more than welcome to put your stocks back to clock after we've diagnosed your issues!!!!!

The first thing I recommend doing if overclocks aren't the issue is fully uninstalling and reinstalling your AMD video card drivers, as a bad driver installation can cause 116 bugchecks, especially since the culprit is being pointed to atikmpag.sys (ati video card drivers). If these issues started happening after a driver update, rollback the video card drivers you installed to an earlier version that worked previously without issue.

If drivers do not help, your issue may be heat related, inadequate cooling, dust buildup in the fans or pci-e slot, so make sure your rig is being cooled adequately.

Run Furmark to test your video card to ensure that the card(s) itself is running as intended:
Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

The following hardware issues can cause a TDR event:
Quote:
- Failing overclock on CPU or GPU (stop overclocking)
- Bad sector in memory resulting in corrupt data being communicated between GPU and the system (either video or system memory) ( MemTest and a video memory stress test: |MG| Video Memory Stress Test 1.7.116 Download )
- Corrupt hard drive/windows install resulting in corruption to the system registry or the page file (Hard drive diagnostics ( HD Diagnostic ), reset your pagefile

Memtest download to test your RAM: http://www.memtest86.com/

To "reset" the pagefile, follow these instructions:
Quote:
Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.

Run System File Checker:
Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

- Over heating of GPU or CPU again resulting in corrupt data being communicated. (Point a house fan at the video card, take temperature readings from the card with an IR detector (or your finger - but be very, very careful!!!)

- GPU failure due to any sort of issue from insufficient power(VERY common) to heat. (check the power leads, use a multimeter to check the power output, try another, more powerful PSU)

The following software issues can cause a TDR event:
Quote:
-Incompatible drivers of any sort (either GPU, sound, etc) ( http://www.microsoft.com/windows/com...s/default.aspx )
-Messy registry (I doubt this and don't approve of registry cleaners)
-Known vista issues resounding around multiple displays, aero, dreamscape, and various display drivers. (none known for this OS)
-Known vista issues that sometimes cause corrupt information to be sent to the video card from system memory (will be addressed completely in SP2, has had various fixes applied since vista's release) (none known for this OS)
-Bad direct x files (uninstall, then reinstall DirectX)
-bad system files (System File Checker - was run above)
-Bad driver (some drivers will cause an event due to internal bugs, however these are not nearly as common as many think due to all of the previous things causing the same symptom) - (remove all 3rd party programs and check to be sure drivers aren't loading. Then install only the necessary 3rd party stuff, and ensure it's the latest version and that it's compatible with Windows 7)

Dump for reference:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Icarus\Downloads\040112-28158-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`01c03000 PsLoadedModuleList = 0xfffff800`01e48670
Debug session time: Sun Apr  1 16:44:20.633 2012 (UTC - 4:00)
System Uptime: 0 days 2:16:49.523
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008901010, fffff880050f88b8, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78b8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008901010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880050f88b8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78b8
fffff880`050f88b8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08bf99c8 fffff880`060cb000 : 00000000`00000116 fffffa80`08901010 fffff880`050f88b8 00000000`00000000 : nt!KeBugCheckEx
fffff880`08bf99d0 fffff880`060cad0a : fffff880`050f88b8 fffffa80`08901010 fffffa80`0816a560 fffffa80`07b08010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08bf9a10 fffff880`06171f07 : fffffa80`08901010 00000000`00000000 fffffa80`0816a560 fffffa80`07b08010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`08bf9a40 fffff880`0619bb75 : 00000000`ffffffff 00000000`000806d3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`08bf9b20 fffff880`0619a2bb : 00000000`00000102 00000000`00000002 00000000`000806d3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`08bf9b50 fffff880`0616d2c6 : ffffffff`ff676980 fffffa80`07b08010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`08bf9bf0 fffff880`06199e7a : 00000000`00000000 fffffa80`0571f4d0 00000000`00000080 fffffa80`07b08010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`08bf9d00 fffff800`01f1afee : 00000000`fffffc32 fffffa80`07b884d0 fffffa80`05198890 fffffa80`07b884d0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08bf9d40 fffff800`01c715e6 : fffff880`009e9180 fffffa80`07b884d0 fffff880`009f3fc0 00000000`000dd7b3 : nt!PspSystemThreadStartup+0x5a
fffff880`08bf9d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78b8
fffff880`050f88b8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78b8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ea760b6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

post #6 of 9
Thread Starter 
Thanks E-Peen,

I uninstalled Daemon Tools and I am installing driver sweeper to remove all remants of it. I will run furmark and memtest but in order to use memtest I need a program that will boot ISOs. If Daemon Tools is bad then what program do you recommend for ISO images?

BTW how did you read the dump file?
i5 Dragonlord
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i5 Dragonlord
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i5-2500k Gigabyte Z68X-UD3H-B3 EVGA GTX 560Ti sc 8gb RipJaws X 1600 ddr3 9.9.9.24 
Hard DriveOptical DriveOSMonitor
640gb WD black(boot) Samsung F4 2TB(storage) Samsung DVD writer Windows 7-64bit Ultimate ViewSonic VX2450wm-LED 1920x1080 
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post #7 of 9
Power ISO is a good program that doesn't use sptd.sys or any driver that will cause issue. I read the dump file using Windows' Debugging Tools (windbg). I'm on a few different forums for BSOD analysis and such, and I've read a lot into it, so it's all general to me. There's more things to learn when it comes to stack traces and reading the memory, but the rest is just reading up on it and a will to learn.
post #8 of 9
Thread Starter 
Okay I ran FURMARK but it uses my integrated graphics (HD 6620G) instead of my 6750m. How do I make it use the 6750M, I do not see an option.
i5 Dragonlord
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500k Gigabyte Z68X-UD3H-B3 EVGA GTX 560Ti sc 8gb RipJaws X 1600 ddr3 9.9.9.24 
Hard DriveOptical DriveOSMonitor
640gb WD black(boot) Samsung F4 2TB(storage) Samsung DVD writer Windows 7-64bit Ultimate ViewSonic VX2450wm-LED 1920x1080 
KeyboardPowerCaseMouse
Alienware backlit Seasonic X750 80+ gold Lancool K-62 Razer DeathAdder 
Mouse Pad
Razer MantisControl 
  hide details  
Reply
i5 Dragonlord
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500k Gigabyte Z68X-UD3H-B3 EVGA GTX 560Ti sc 8gb RipJaws X 1600 ddr3 9.9.9.24 
Hard DriveOptical DriveOSMonitor
640gb WD black(boot) Samsung F4 2TB(storage) Samsung DVD writer Windows 7-64bit Ultimate ViewSonic VX2450wm-LED 1920x1080 
KeyboardPowerCaseMouse
Alienware backlit Seasonic X750 80+ gold Lancool K-62 Razer DeathAdder 
Mouse Pad
Razer MantisControl 
  hide details  
Reply
post #9 of 9
I'm not too sure if that can be changed in Furmark itself. Try looking for an option in CCC as far as when to use what GPU, etc. If you are having difficulty, you can skip this test entirely as it's not a fundamental part in diagnosis, and can be diagnosed in other situations (such as any game, etc
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