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How good is EVGA rma?

post #1 of 11
Thread Starter 
hey everyone, I have a gtx 580 that bit the dust today, and i'm thinking of RMA'ing it.

Basically, the screen when all kinds of colors and just died... and after several test, i confirmed the card is dead.

Usually, i would just toss it in the box and start the RMA process, but here is where i'm a bit worried.


The card has had a waterblock on it its entire life, and i'm worried that EVGA may claim that it was user damaged due to a waterblock being installed on the card.

Also, I have lost the metal support plate, and the plastic cover...

so here is what I was thinking.

That I could buy a new 580, and put the metal plate and the plastic cover on the broken card, then send it in for RMA. ( then run SLI when the replacement comes in )

I know it sounds a bit shadey, but the card broke on its own, and I don't want to have to shell out tons of extra cash to buy a new one and toss out a broken one.

I'm a bit scared of being hounded by EVGA saying that I damaged the card after a terrible RMA incident with Asus and them trying to pin the damage on me,




So, horde, what do you guys think i should do?
post #2 of 11
Thread Starter 
Welp, after digging around, I can't find my reciept, so guess i'm SOL
post #3 of 11
If you registered the card, the invoice should be uploaded to eVGA.

And if it was purchased after july 2011, the serial # should be automatically covered based on eVGAs new warranty policy that goes into effect tomorrow.
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post #4 of 11
Thread Starter 
I don't think i'll be able to do anything, as i never regitered the card and can't find the recipt
post #5 of 11
If you bought it after July 2011, the serial number would be on the sticker on the back of the card.

If you ripped that off as well, yeah you're SOL.
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post #6 of 11
No registration is a killer with them, sorry to tell you that.
post #7 of 11
Quote:
Originally Posted by ssgtnubb View Post

No registration is a killer with them, sorry to tell you that.

False, registering is now completely optional. Don't give advice if you don't know thumb.gif
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post #8 of 11
FYI, there are lots of EVGA staff that frequent these forums.
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post #9 of 11
I had a great experience. 1 week without my GPU, comes back, runs BETTER than it ever did.
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Corsair H100 Liquid Cooling 6x Enermax 120mm Blue LED 4x BitFenix Spectre Pros 120mm Blue LED (courte... 2x Antec Tricools 120mm Blue LED 
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2x Scythe Slipstream Slim 120mm 6x ACE High Performance 40mm Blue LED (Emergency Overheat System) 2x stock Corsair H1... Windows 7 64 Bit 
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post #10 of 11
Well I just RMA'd one of my 580's and just sent it in last week so when I get it back we'll see how it is. As far as them handling the RMA they are doing a great job so far so I'll post back if you want me too when I recieve my card. Longest wait is sending it to them and waiting for the return and I had to pay shipping to them which was $18 for me with insurance by fed-ex and they pay return shipping if I remember correctly.
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