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[DM] Does new iPad have faulty wi-fi? Apple is quietly replacing units affected by connection problems - Page 3

post #21 of 36
Quote:
Originally Posted by Timlander View Post

No problems here with my wifi only version. I hope this isn't a problem that is going to show up later on down the road...

If it does, you don't have to worry about it, being that it's an Apple product. One of the best customer services in the world. Walk in with old, walk out with new.
post #22 of 36
Quote:
Originally Posted by born2bwild View Post

It only affects a small percentage of units, all evidence points to that since only so few have reported issues. And this problem, if present, is very easy to discover.
To be honest, such small errors in production are common to all products. It's just that, for some reason, Apple gets so much attention recently. And frankly, it's quite annoying.

Yeah, feel the same.

I don't even own an iPad, so it's not a huge deal to me. I have a TouchPad with Android at the moment. It's just the spotlight thing that kills me.

But, at the same time, the Transformer Prime had a ton of spotlight with it's issue. It turned into a massive "Android vs Apple" argument.

As for the main topic, this is why I generally wait to buy something when it is a brand new model. There's also some problems they will have to fix. That applies for more than just electronics.
Edited by Biscuits_N_Gravy - 4/5/12 at 11:34am
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post #23 of 36
Quote:
Originally Posted by PoopaScoopa View Post

If it does, you don't have to worry about it, being that it's an Apple product. One of the best customer services in the world. Walk in with old, walk out with new.

No offense but how exactly is that customer service? That's basically just replacement service and hopefully you backed everything up. Customer service is actually fixing the unit in question/problem. To each their own.

But yeah...why is everyone making a big deal about likely within limits of their SCM tolerance for defects?
     
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post #24 of 36
Quote:
Originally Posted by Rookie1337 View Post

No offense but how exactly is that customer service? That's basically just replacement service and hopefully you backed everything up. Customer service is actually fixing the unit in question/problem. To each their own.
But yeah...why is everyone making a big deal about likely within limits of their SCM tolerance for defects?

Someone gets it...who is to say these new ones they are handing to the customer work now? What if the replacement has a WiFi issue as well? They don't have great customer service in this instance, they're just giving a replacement. That is a way of just ignoring your own problem and saying, well I hope this new one works better for you. This one I just handed you was new too...so what makes this "more new" one any better?

iPhone not working correctly when you hold it? Bah, we won't fix that issue, here is a free bumper and this should take care of it.
iPad not working correctly? Bah, we won't fix that issue, here is a new iPad that we hope works this time.
Great customer service...I wish I could do this as a technician, life would be easy never having to actually fix a product, just push out an unboxed item each time.

It isn't like they improved the new iPad with much, don't know how they went and messed up this release but it is tech..something is bound to break/not work on a few when you release millions of units.
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post #25 of 36
Quote:
Originally Posted by Rookie1337 View Post

No offense but how exactly is that customer service? That's basically just replacement service and hopefully you backed everything up. Customer service is actually fixing the unit in question/problem. To each their own.
But yeah...why is everyone making a big deal about likely within limits of their SCM tolerance for defects?

They do back up your data for you. It's faster for them to hand you a new unit then you wait for your particular unit to hit the repair facility and get fixed. Why would you want to wait weeks for repairs like other companies when you can get a brand new one right away?
Quote:
Originally Posted by DayzaStarr View Post

Someone gets it...who is to say these new ones they are handing to the customer work now? What if the replacement has a WiFi issue as well? They don't have great customer service in this instance, they're just giving a replacement. That is a way of just ignoring your own problem and saying, well I hope this new one works better for you. This one I just handed you was new too...so what makes this "more new" one any better?

doh.gif They are giving you a brand new one that isn't affected like the few early release models that had this problem. This problem only affects an extremely small percentage of models during early production. The brand new iPad you walk out the door with your data transferred to is not affected by this... There is no "if". You aren't getting a model that is affected by this problem. Instant replacement is top notch service. You don't have to hassle with them to get a replacement like 99% of other companies out there. You can even get a full refund if you decided you didn't want an iPad anyways.
Edited by PoopaScoopa - 4/5/12 at 1:32pm
post #26 of 36
Quote:
Originally Posted by PoopaScoopa View Post

They do back up your data for you. It's faster for them to hand you a new unit then you wait for your particular unit to hit the repair facility and get fixed. Why would you want to wait weeks for repairs like other companies when you can get a brand new one right away?

Well, I wouldn't say other companies have the right idea on service either. That's the whole point no one has really good customer service (that I'm aware of) for hardware related issues. Apple can just push a new unit and eat the cost because of their profit margins. Replacement service isn't costumer service. I don't even know what their software service is like. I don't care what is "better" I just wish people would stop calling a replacement service costumer service/tech support or whatever else they've thrown out.

That and the media to stop blowing SCM issues/non-issues out of proportion thus, feeding companies' needs to say "there's no issue" even when it's beyond their SCM tolerances for defects.
     
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post #27 of 36
Quote:
Originally Posted by Rookie1337 View Post

Well, I wouldn't say other companies have the right idea on service either. That's the whole point no one has really good customer service (that I'm aware of) for hardware related issues. Apple can just push a new unit and eat the cost because of their profit margins. Replacement service isn't costumer service. I don't even know what their software service is like. I don't care what is "better" I just wish people would stop calling a replacement service costumer service/tech support or whatever else they've thrown out.
That and the media to stop blowing SCM issues/non-issues out of proportion thus, feeding companies' needs to say "there's no issue" even when it's beyond their SCM tolerances for defects.

Providing you with a working replacement is "customer service". They are serving you, the customer. You can choose to wait 2 weeks for your device to ship out to the repair facility and come back if you want, or you can get a brand new unit immediately with your data transferred over. Your choice. That is what customer service is.
post #28 of 36
wifi problems in Transformer prime = OMG its a horrile thing, its a deal breaker

wifi problems in ipad 3 = uumm just a minor problem

usa media is horrible
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post #29 of 36
Quote:
Originally Posted by tiger187126 View Post

i blame ICS!
oh wait, it's not the prime.
wait, they both have metal backs!
i blame metal backs!

LOL, I was thinking (almost) exactly this!

inb4 you're holding it wrong. o wait...
    
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post #30 of 36
Quote:
Originally Posted by DayzaStarr View Post

Oh yeah, such great customer service...they hid this defect from the public and have been just replacing those that come in with the issue...a proper way to do it would be sending out to customers that if you received a new iPad and you are having WiFi connectivity issues, please bring it in to your nearest Apple store and we will replace your unit. Replacing it without letting the public know their $600 product is defected is bs but go ahead and find the good part of this bad issue....silly Apple backers.

They didn't hide the defect. You're just spinning it to make Apple look bad for no reason. The company could easily say that the Wi-fi does work when you bring it in and do nothing, but instead they just don't question it and give you a brand new iPad, regardless of the condition of yours. That sounds like good customer service where I'm from. I don't see why if you had issues, you wouldn't take it back anyway? No company in the world would recall a product if they didn't absolutely have to, that's just terrible from a business standpoint. Apple even recalled a several-gen old nano a while ago due to a battery issue, so it's not as if they don't take t he measures they have to. Especially with it being such a small incident, it's not like it applies to a whole lot of the however-many-million they sold. I hardly call them just giving you a new iPad without question, a bad thing or even a consumer right. They could easily just fix it and have you be without it for a while, but they don't do they?

Just because Apple do some naughty patent things doesn't make them bad people.
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