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Seagate RMA not to bad

post #1 of 11
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well recently ive had the pleasure of RMAing a harddrive from seagate it wasnt to bad just called them up set it up they give you 2 options a basic one that is free and one that is like 30 bucks.. the first one you mail it in pay for shipping and they mail it back after they get it.. the second one is you pay 30 bucks give or take and they mail you the drive first and send a package for you to ship the other drive back less wait time this way.. and shipping ussaly cost about the same either way you go.. well i took the basic option.. and last night i got a package from seagate .. it was not the drive i was supposed to receive instead it was a 2.5 60 gig laptop drive the drive i was sending in was a 120 gig 3.5 pc drive.. well i called them up.. after about 30 seconds of explaining what was going on they said no worries free upgrade to the advanced option and well get the new drive out to ya right away all in all the experiance was rather easy and pleasent unlike trying to rma with other people.. once i get the new drive.. ill tell you all what the best part of the entire ordeal was .. all im saying now is i owe a lot of thanks to seagate
    
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post #2 of 11
Wow seems like a nice RMA process with nice options.
post #3 of 11
Sounds pretty neat. I would've cried if they made you keep the 2.5" and get your wanted 3.5" HDD
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#well
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post #4 of 11
I had a horrible time with Seagate's RMA department- I will never buy another seagate drive for a very long time...

Basically they didn't have my replacement drive in stock for 2 months..Many, many phone calls and many, many sales reps later I got it shipped out 2 months after the RMA was started.=
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post #5 of 11
Thread Starter 
Quote:
Originally Posted by Burn
I had a horrible time with Seagate's RMA department- I will never buy another seagate drive for a very long time...

Basically they didn't have my replacement drive in stock for 2 months..Many, many phone calls and many, many sales reps later I got it shipped out 2 months after the RMA was started.=
wow thats a bummer .. how long ago was that.. i herd if they dont have your drive in stock they dont make you wait.. you get another drive that is compairable ussaly something the next step up.. like if ya had a 200 they are out you might end up with a 250 ..
    
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post #6 of 11
They offered to do that, but I needed an exact replacement- it was for a RAID array.

It was about 2 months ago.
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post #7 of 11
Thread Starter 
Quote:
Originally Posted by Burn
They offered to do that, but I needed an exact replacement- it was for a RAID array.

It was about 2 months ago.
but they did offer you another solution ..
    
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post #8 of 11
They *did*, and every time I told them I needed an exact replacement.
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Burning Phoenix
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post #9 of 11
Thread Starter 
well i got my drive today so heres the kicker part.. i never did send my drive in.. but i got a conf email saying they received it.. so i let it ride and thats when the other drive showed up... so now its lookin like i got the 120 replaced for free.. and the box they sent me is for returning a normal drive not a laptop drive so ill just send in the busted one and get a free 60 gig lappy drive out of the deal as well and no shipping paid.. i think they have earned futur business
    
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post #10 of 11
Or, you could call them back and let them know the mistake and have a free conscience
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