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Girlfriends computer acting up.

post #1 of 9
Thread Starter 
She's running MSE and malwarebytes regularly. She keeps getting the error of running out of memory, the one where windows turns off aero and defaults down to low settings and such. I've had this happen once or twice myself but it's happening to her several times a day. When she opens a webpage in chrome there are 4-5 instances of that page in the task manager.

I'm thinking something is running loose in her computer but mse and malwarebytes aren't finding anything. What are other possible causes and or what type of scanner should I suggest to her to try to find the issue?

Unfortunately this is a long distance relationship, Arizona to Pennsylvania so I can't get my hands on the computer myself at the moment.
 
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Micromachine
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120gb Samsung EVO SSD Debian Logitech m705 
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AMD 5350 Kabini AsRock AM1H-ITX 8gb Gskill Ripjaws (2x4) Samsung 120 Evo 
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post #2 of 9
First things first, how much memory does her rig have?

I think the thing with chrome is normal, I only have OCN open and chrome is running five processes.

I've heard hitman pro is good for dealing with stubborn infections that malware bytes can miss but I've never used it myself. She can download a 14 day free trial and see if anything comes up.
post #3 of 9
Thread Starter 
6 gigs of ram, athlon 2 x4 630 i think. It is a store bought hp prebuilt. She tossed a 5770 in it so she could get decent frames on some games. Major upgrade from the integrated gfx she had, also decent card to match with a 1440x900 monitor imo. Quite happy with mine at 1080p for what I do anyway. Will try hitman pro.
Edited by Tadaen Sylvermane - 4/8/12 at 2:31pm
 
Micromachine
(8 items)
 
 
CPUMotherboardGraphicsRAM
i7 4500u Inspiron 15 7000 Integrated 8gb 
Hard DriveOSMouse
120gb Samsung EVO SSD Debian Logitech m705 
CPUMotherboardRAMHard Drive
AMD 5350 Kabini AsRock AM1H-ITX 8gb Gskill Ripjaws (2x4) Samsung 120 Evo 
Hard DriveHard DriveOSCase
WD 1tb 2.5 WD 2tb USB 3.0 Ubuntu Server 16.04 Antec ISK 
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Micromachine
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CPUMotherboardGraphicsRAM
i7 4500u Inspiron 15 7000 Integrated 8gb 
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120gb Samsung EVO SSD Debian Logitech m705 
CPUMotherboardRAMHard Drive
AMD 5350 Kabini AsRock AM1H-ITX 8gb Gskill Ripjaws (2x4) Samsung 120 Evo 
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WD 1tb 2.5 WD 2tb USB 3.0 Ubuntu Server 16.04 Antec ISK 
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post #4 of 9
could it be the processes are from addons, maybe thinking.gif if you have unnecessary addons maybe disable and remove them
Going to be chaep
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Wife's Rig
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Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
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Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
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post #5 of 9
It sounds like a solid rig, 6 gigs should be more than enough for web browsing and light gaming... I assume she hasn't messed with any deep settings like reducing in size or disabling the page file?

You could also get her to hold the windows key and the pause|break key on her keyboard to see if windows is recognizing the full 6 gigs. Maybe go into the task manager and see what processes are using the most memory? I don't know how tech savvy she is but it's pretty cool that she's into gaming, I never dated a girl who didn't think it made me a nerd tongue.gif
post #6 of 9
Thread Starter 
Yea shes quite the gamer, loves older games mainly although lately she has been playing skyrim and now star wars tor. Hitman pro did find a trojan buried in a skyrim mod she had, cleaned it and so far so good although its only been an hour or two.
 
Micromachine
(8 items)
 
 
CPUMotherboardGraphicsRAM
i7 4500u Inspiron 15 7000 Integrated 8gb 
Hard DriveOSMouse
120gb Samsung EVO SSD Debian Logitech m705 
CPUMotherboardRAMHard Drive
AMD 5350 Kabini AsRock AM1H-ITX 8gb Gskill Ripjaws (2x4) Samsung 120 Evo 
Hard DriveHard DriveOSCase
WD 1tb 2.5 WD 2tb USB 3.0 Ubuntu Server 16.04 Antec ISK 
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Reply
 
Micromachine
(8 items)
 
 
CPUMotherboardGraphicsRAM
i7 4500u Inspiron 15 7000 Integrated 8gb 
Hard DriveOSMouse
120gb Samsung EVO SSD Debian Logitech m705 
CPUMotherboardRAMHard Drive
AMD 5350 Kabini AsRock AM1H-ITX 8gb Gskill Ripjaws (2x4) Samsung 120 Evo 
Hard DriveHard DriveOSCase
WD 1tb 2.5 WD 2tb USB 3.0 Ubuntu Server 16.04 Antec ISK 
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post #7 of 9
Awesome! I hope that takes care of the problem. I guess I'll be using hitman pro for myself now if I ever need it biggrin.gif
post #8 of 9
Just as an after thought, don't rely on only malwarebytes to detect every infection a computer could get. She should also run something like superantispyware and spybot search & destroy along with malwarebytes and her antivirus just to be safe. You could also use Windows Cleanup! to get rid of a lot of unnecessary temp files. I've found that superantispyware will pick up infections malwarebytes doesn't detect and vice versa.
post #9 of 9
I've only gotten the error with low memory when my page file is low.

Also when it does give her the error does it say what program that is using alot of memory?
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ESXi Home Box
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The Workstation.
(16 items)
 
 
CPURAMHard DriveOS
Dual L5630 72GB DDR3 RECC 120GB VERTEX 4 + 6TB RAID5 ESXi 6.0 U2 
Other
Dell PowedgeR710  
CPUGraphicsRAMHard Drive
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