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[Engadget] Best Buy CEO Brian Dunn unexpectedly resigns - Page 7

post #61 of 70
There is no reason Best Buy can't compete with online retailers. The simple fact is that they don't want to. They want more profit and its killing their business.

Most people on here have a warped perspective. We know alot about components and can easily get specific items from Newegg etc. but most people can't do that (not because they are stupid but because they just don't have the knowledge.)

So they go to stores to talk to real people and get real information or even just to see some of the stuff in action. But when normal people start realizing they are getting ripped off or that the sales person in only interested in profit and no good information is being given out, they stop going there.
post #62 of 70
Honestly, there's a few reasons why I don't shop there besides the advice that one of their sales associates may offer.
  1. I have to pay taxes.. so even if they do price match its another 7-9% I gotta pay on an item vs online
  2. generally higher prices on the items they do actually have in store.. why hassle with price matching when you can get it the next day via amazon/newegg
  3. selection not nearly as great compared to online

Now I will say that I have shopped there within the past year, however ALL the times I have shopped there I've simply done it to try items out and am just returning the items within the return period.

I don't see Best Buy being able to keep the # of stores they have today. I also can't see them really staying in business past 10 years unless they bring something new and unique to the table.
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post #63 of 70
Quote:
Originally Posted by Snowmen View Post

What they should do is what NCIX does in the Canada. Have an online store with HUGE selection (not what you get at Best Buy) of QUALITY products (again, not Best Buy) at a decent price (...). Then, they have some B&M shops which are PC centred with a decent selection considering the size and some TVs and other stuff with highly knowledgeable employees.

Hasn't Tiger Direct already followed that formula here in the States with CompUSA? Personally I love going to CompUSA and have found some (not all) of their staff to be very knowledgeable...
post #64 of 70
Brian Dunn is stepping down and a sell off CEO will step up in his place. I don't blame Best Buys bs they pull with the Geek Squad, the 20% markup on e-stores, or the clueless college dropouts to lazy to learn their craft that are working on the floor. I blame Walt-Mart for BestBuy's demise. The pinnacle of capitalism is the one stop shop, and WalMart has really set and ruined the taste in most Americans mouth for that type of experience. The automatic assumption when walking into a mega store is "the prices will be cheaper here and the selection will be overwhelming". Best Buy simply cannot offer that because of the type of product they sell, yet setting up their Brick and mortar as a mega store is an automatic way to disappoint customers who are conditioned to that type of stimulus.

For Best Buy to be successful today in a brick and mortar, they would have to specialize in something (computers, Home Theater, Appliances, Car Audio) not the generic "electronics". With the rapid exchange of information, they are going to have to figure out a way to at least match newegg prices and create another value added proposition that persuades people to shop with them.

It is a wonder to me that fry's is still kicking, 6 years ago they ceased being competitive with online retailers and mainly just boast a larger selection than best buy.

Quote:
Originally Posted by Majin SSJ Eric View Post


Hasn't Tiger Direct already followed that formula here in the States with CompUSA? Personally I love going to CompUSA and have found some (not all) of their staff to be very knowledgeable...

I don't think it would work, TD started online and acquired CompUSA, its a great store, but BestBuy has a colossal reputation problem and their online offerings are paper thin. It would be nice, if they would follow this model, but the thing I have picked up about BB in past shopping experiences is the old capitalist motto "the customer is always right" is nowhere in their values, code of ethics or training material, but rather "the people who walk through the door a like dumb sheep, it is our job to tell them what they need."
Edited by cook - 4/10/12 at 7:35pm
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post #65 of 70
Quote:
Originally Posted by kennyparker1337 View Post

There is no reason Best Buy can't compete with online retailers. The simple fact is that they don't want to. They want more profit and its killing their business.
Most people on here have a warped perspective. We know alot about components and can easily get specific items from Newegg etc. but most people can't do that (not because they are stupid but because they just don't have the knowledge.)
So they go to stores to talk to real people and get real information or even just to see some of the stuff in action. But when normal people start realizing they are getting ripped off or that the sales person in only interested in profit and no good information is being given out, they stop going there.

This.

$20 3 foot cat 6 cables, $40 HDMI cables, $300 for a Nvidia 560 (non ti version), $100 for a fuji camera you can get online for $60, everything is just over priced. I would shop there more often if they actually had decent prices. I wouldn't mind the slight price increase due to tax if their prices were fair since they are 5 minutes away from me, but tax + price mark up is a no go for me.
post #66 of 70
Quote:
Originally Posted by konoii View Post

Quote:
Originally Posted by kennyparker1337 View Post

There is no reason Best Buy can't compete with online retailers. The simple fact is that they don't want to. They want more profit and its killing their business.
Most people on here have a warped perspective. We know alot about components and can easily get specific items from Newegg etc. but most people can't do that (not because they are stupid but because they just don't have the knowledge.)
So they go to stores to talk to real people and get real information or even just to see some of the stuff in action. But when normal people start realizing they are getting ripped off or that the sales person in only interested in profit and no good information is being given out, they stop going there.

This.

$20 3 foot cat 6 cables, $40 HDMI cables, $300 for a Nvidia 560 (non ti version), $100 for a fuji camera you can get online for $60, everything is just over priced. I would shop there more often if they actually had decent prices. I wouldn't mind the slight price increase due to tax if their prices were fair since they are 5 minutes away from me, but tax + price mark up is a no go for me.

This too. Everyone seems to be saying "tax kills it for me." But tax is what keeps America running and it is not much at all. The point being most consumers do not even care about tax. If Best Buy offered competitive prices and helpful employees (that didn't try to shove $1000 HDMI cables down your throat), most people would go there and gladly pay tax.

Think about this: If you could buy gasoline online tax free would you do it? Simply no. You want the convenience of getting gas at a local gas station on the spot. I bet you don't even realize you are paying tax on your gas.
Quote:
Originally Posted by Wikipedia 
The United States federal excise tax on gasoline, as of February 2011, is 18.4¢/gal and 24.4¢/gal for diesel fuel. In January 2011, motor gasoline taxes averaged 48.1¢/gal and diesel fuel taxes averaged 53.1¢/gal.

Is tax-free nice? Yea. But something having tax on it won't make me not want to buy it.
Edited by kennyparker1337 - 4/10/12 at 10:15pm
post #67 of 70
Well we didn't all see this coming......The death of brick and mortar is coming soon my friends. cheers.gif
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post #68 of 70
Quote:
Originally Posted by jaywar View Post

Well we didn't all see this coming......The death of brick and mortar is coming soon my friends. cheers.gif

Have you ever been to a Walmart on any day of the week?
post #69 of 70


Brian Dunn resigned amidst a company inquiry into his out of office conduct. Supposedly. Maybe that's just damage control. We all know Best Buy will say anything.
post #70 of 70
Quote:
Originally Posted by kennyparker1337 View Post

Have you ever been to a Walmart on any day of the week?

I don't go to Walmart, I would get mugged......
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